keeping customers happy

[cynna]

I went into a bike shop the other day to buy a 90/90 21 tyre. I was told they had none in stock and some story about how there is not many left in nz. the guy then rings the supplier who can get the last one in chch or the last one of a different brand (and different profile) from auckland. Sounded a bit sus so i went to another shop and had a choice of a quite a few brands over a range of prices - all of which were in stock

Why the fuck would this other shop tell complete bullshit. Well done i wont be going back. I said that last time tho when i ordered a battery over the phone from them and they made me go in a put a deposit down before they ordered it.... but definately wont be back this time

[mikey62]

Cause he wanted the sale. Bike shop owners know that there aren't that many bike shops around (compared to tyre and parts places for cars). This kind of thinking is the old mind-set where retailers think they have a captive market for thier local suburb. WRONG ! Pick up the yellow pages, check out the internet ask fellow KB'ers. Has any anyone checked out overseas prices for tyres ?

[Motu]

I don't see the problem here - the first shop has no tyres of that size in stock,and his supplier is also out of stock.The other shop has plenty of stock....possibly why no one else has that size.One shop sold out quick....the other shop cornered the market.If the importer can't supply the retailer,they can't sell the product.

[cynna]

but surely if u havent got want the customer wants you would consider getting the product from a competitor? instead of saying there are only 2 left in nz

they still would have got $25 off me for fitting and balancing plus the courier charges would have been passed on to me. it wouldnt have cost them anything - now they have just lost a customer. i would have had my tyre the next day instead of 3 days and would have gone back to them when i needed something else

i dont really care how they run there business its just that they fucked me off

[Motu]

The suppliers don't ''like'' you using other brands,and if your sales figures drop because you are selling the oppositions product then you'll find they start to give you less discount.You also have to have an account set up with a supplier to buy their products....to buy another brand in singlely for cash is not really profitable.If I can't supply a tyre I just tell them to try someone else - I don't think will be too worried about the loss of sale to you.

[cynna]

.If I can't supply a tyre I just tell them to try someone else - I don't think will be too worried about the loss of sale to you.

exactly - if they had said that instead of there is only 2 tyres left in nz (ummm ok....) i would have gone somewhere else and happily gone back to them next time i needed something. i would have had no problem

maybe im over reacting but it sounded like bullshit




the other shop also stocked the same brands so i assumed they both used the same supplier

[crazybigal]

for sure! i went to my normal bike shop for a roadtec z6, now they dont carry Metzeler's so we looked it up on the computer, "thats going to be $400" No way its $299 down the road! I said, and i was told that i should go there as they couldnt give me that discount. funny business tryes!!

The suppliers don't ''like'' you using other brands,and if your sales figures drop because you are selling the oppositions product then you'll find they start to give you less discount.You also have to have an account set up with a supplier to buy their products....to buy another brand in singlely for cash is not really profitable.If I can't supply a tyre I just tell them to try someone else - I don't think will be too worried about the loss of sale to you.

[Motu]

the other shop also stocked the same brands so i assumed they both used the same supplier

So guess why shop one has no tyres in that size - shop two has bought all the stock.And until the supplier gets more into the country they can't supply their outlets.Either a good move on the part of shop 2 to corner the market....or they turnover less stock and still have some left.

[Smorg]

round and round, back and fourth this argument could continue until the end of time

[Motu]

I don't see an argument - just explaining how the retail tyre market works.I thought it was pretty obvious why one shop would have no tyres left to sell,and not able to get any from the supplier....and yet another shop has plenty.Just like Pack N Save not having your particular brand of bread left,but Foodtown down the road having a whole rack.If you knew the exact amount of items sold in one week for any particular product you could make a fortune in the retail trade.

[pritch]

for sure! i went to my normal bike shop for a roadtec z6, now they dont carry Metzeler's so we looked it up on the computer, "thats going to be $400"

It is strange. The local Pirelli stockist has the tyres on the shelf marked at $500 in round figures. (Very round?) If you make a serious inquiry the price drops to more like $330 the same as Michelin, Metzeler, Bridgestone and all.

The price at my usual (Honda) dealer however stays near the $500 because they are not a "Pirelli stockist" and they don't get anywhere near the same discount as a dealer who is.

All of which goes a long way to explain that although I'd like to try Pirelli tyres I tend to use Bridgestone or Metzeler because I can book them up on my account at the usual dealer.

Perhaps the Pirelli importer really wants to start a tyre collection as opposed to actually selling them?

[KLOWN]

but to say there is only two left in NZ IS bullshit and he shouldn't have said it unless he knew. We said this to customers all the time at liquorland, when we didn't have stock we said "no ones got any they have a shortage blah blah blah" when we knew we would be getting some the next day and tell them to come back then. I'm sure other shops had it. The customers would come back and we would have a sale. Not very good practice but thats the way it goes.

[Dodgyiti]

It is hard on those out of the main centers when there is one maybe 2 shops to choose. In the 4 main cities ring all outlets, then they know you are shopping around.
Bike tires are very diverse even apart from the different brands and one shop/wholesaler would have to have an enormous stock to cover all bases.

But I do think that was a bit shady really.

[doc]

It's a Harley tyre, they were just tryin to rip you. They take all harley riders for rich idiots some places.

[Kickaha]

but surely if u havent got want the customer wants you would consider getting the product from a competitor? instead of saying there are only 2 left in nz

how would they know what stock a competitor has?