I'm a tad pi**ed off...

[Blackbird]

I suspect that good old Telecom/Xtra has just cost me the opportunity of laying my hands on a good GPS at a good price on Trade Me. For the last day or so, the ADSL light on my router has been blinking every other minute when it should be steady. Whilst it’s doing this, you can’t use the net. The bastard did this when I was putting on a bid just on auction closure and I was stuck.

This problem doesn’t appear to be the router itself as it works fairly well during the early morning. I can only conclude that it’s Telecom throttling back the system or the system is overloading (probably the same thing).

Would those that know about this stuff care to comment please before I blame the wrong people?

[smokeyging]

Have you shut the power off, then back on on your router?
is it a filter problem? i know here when the phone rang we would get booted, to get around that we put on another filter.

[Mom]

Have you shut the power off, then back on on your router?

God you sound like the Telecom help desk, I reckon if I ever get that question asked of me again after losing service I will give up...........YES I HAVE! is the answer.

[jrandom]

Swap to Orcon, and send a bill to Xtra for the difference between what you would have paid for that GPS and the new unit cost.

Seriously. I'd do it.

[Mr. Peanut]

Xnet is better.

[onearmedbandit]

Still wanna buy that GPS unit? I`ll do ya a deal...

[mynameis]

I suspect that good old Telecom/Xtra has just cost me the opportunity of laying my hands on a good GPS at a good price on Trade Me. For the last day or so, the ADSL light on my router has been blinking every other minute when it should be steady. Whilst it’s doing this, you can’t use the net. The bastard did this when I was putting on a bid just on auction closure and I was stuck.

This problem doesn’t appear to be the router itself as it works fairly well during the early morning. I can only conclude that it’s Telecom throttling back the system or the system is overloading (probably the same thing).

Would those that know about this stuff care to comment please before I blame the wrong people?

You might want to check your usage, if you have gone over the allocated data cap; your speeds would be throttled by Xtra (Back to Dial Up). In saying so Xtra Broadband (ADSL) service isn't a guaranteed service and there are various factors which could have caused this.

No provider in the world can provide 100 % guaranteed service/ connection due to the nature of the technology. (Referring to ADSL) I think the expectation is quite high in most cases. Pity you couldn't buy the GPS, good luck next time.

Swap to Orcon, and send a bill to Xtra for the difference between what you would have paid for that GPS and the new unit cost.

Seriously. I'd do it.

You sure can do it, but it will just be a laughing stock, case for them, under no circumstances are they liable for this at all. Read through your Consumer Guarantees Act, as well as their terms and conditions Nice try though!

[Blackbird]

Thanks guys, no clear root cause, and no effing GPS (a really nice hand-held Garmin GPSMap 76CX.) Not my night eh?

Oh, and it's now working just fine now that half the population has gone to bed. I think I'll go there too

[Ixion]

Telecom/Xtra. I have had a wonderful time with ADSL this evening. Finally got on line after an hour. (No point me calling their helpless desk - I have a Cisco router which isn't in their list of "Routers we ask imbecilic questions about" and , Cisco being of course a small, insignificant company that no one has ever heard of , they know nothing about it and try to tell me any problems are because I have a "cheap router ".

[Blackbird]

I have a "cheap router ".

So is the D Link DSL-G604T they installed on my PC.

[Ixion]

I was being sarcastic. Cisco are the largest manufacturers of routers in the world, and the one I have is about the most expensive ADSL router around . I didn't pay for it, werk provides it , so I don't mind. It just amuses me that noone at Xtra has ever heard of Cisco.

[xwhatsit]

Telecom/Xtra. I have had a wonderful time with ADSL this evening. Finally got on line after an hour. (No point me calling their helpless desk - I have a Cisco router which isn't in their list of "Routers we ask imbecilic questions about" and , Cisco being of course a small, insignificant company that no one has ever heard of , they know nothing about it and try to tell me any problems are because I have a "cheap router ".

Bahahaha. I wonder if the support staff are aware of the fact that Cisco equipment is probably keeping the entire of their own network setup running? They make some of the nicest heavy-duty ISP equipment around.

I think Cisco produced the first multi-protocol router ever.

[Karma]

It just amuses me that noone at Xtra has ever heard of Cisco.

Wrong actually... they know what a Cisco router is, but you can't expect them to support everything.

Given the number of router suppliers, and the number of different routers they produce, then the number of different firmware versions on those routers.

I agree the Cisco router is better than the DLink ones, but the price you pay for that is that you need to know how to use it.

[jrandom]

You sure can do it, but it will just be a laughing stock, case for them, under no circumstances are they liable for this at all. Read through your Consumer Guarantees Act, as well as their terms and conditions Nice try though!

I never meant to imply that they were liable in any litigatable sense, but given the current situation, I wouldn't be at all surprised if a week or two of energetic noisemaking on the subject would get Blackbird the relevant amount credited to his Xtra account.

I reckon it'd be well worth making a fuss over.

[Sniper]

I was being sarcastic. Cisco are the largest manufacturers of routers in the world, and the one I have is about the most expensive ADSL router around . I didn't pay for it, werk provides it , so I don't mind. It just amuses me that noone at Xtra has ever heard of Cisco.

Even though you do a CompTIA course on them??