Ignored in Bike Shops?

[vifferman]

I would like to ask what bike shops in Auckland people use, or have had the best service from. The reason I asked is I went into 2 shops in Auckland to look at the 250 range. I sat on bikes looked around, attempted to make eye contact with the sales people (to attempt to get there attention) But for some reason they did not seem interested in speaking to me.

I've had no problem getting attention from sales people in any of the bike shops I've been in, especially when they haven't been busy. This includes Mt Eden M/C, Spectrum, Holeshot, Red Baron, Cyclespot and Colemans. Of course, you can get a bad day, or strike bad salesmen, and it may be that because you weren't wearing bike gear they thought you were just a 'tyre kicker' (not that that's any excuse, and I've had no problems with that myself).

[claire]

I bought my 600 form Mike at Mt Eden Motorcycles and he was great. They had a huge range of 250's at the time and always seem to advertising heaps of 250's. I phoned Mike first and then arranged a time to go in and look at the bike, only because we were in Rotorua not Auckland. The bike was everything he said it would be so subsequently I bought it. Another thing I liked about Mike is he didn't feel he neede to speak to my partner to sort out what sort of bike I wanted like other dealers I contacted about bikes.

Tony Rees is awesome to just as everyone else has said, my R1 is there at the moment getting some work done to it and Tony's whole team is great. Bought Chris' 04 R1 off Tony as well an the after sales service has been great as well.

[AMPS]

Come and visit us. You can even have a coffee as we fl............ sorry, assist you.
Lou

[curious george]

Mt Eden always ready to have a chat about bikes.
Sometimes they get really busy, so there is a wait, but I'ce found them to be really good

[Dodgyiti]

Mike at Mt Eden is great, and Steve at Holeshot seems to sell me a bike even if I'm just tyre kicking

[scumdog]

Throw a spasmo coughing fit and lurch across the showroom towards the assistant while clutching your chest, normally gets attention

Invariably they say "Are you alright? d'you need help?"

[Firefight]

had this experience at AMPS http://www.kiwibiker.co.nz/forums/showthread.php?t=4794.


And a couple of years ago wallked into Bike & sport in Hamilton with 13k in my pocket, walked out with 13k in my pocket after being igonred,drove back to Pukekohe and bought my first R6,, but have since then I have heard good stories about them,(Bike & Sport) I guess you can only go by your own experience, and as someone said "maybe the sales rep was having a bad day", it might not be right, but sometimes it happens, I know my attitude to my job varies with my mood or the mood of my family.

I think the main thing is not to give up, and don't be afraid to make a bit of polite noise to get attention.

Good luck.

F/F

[N3wbbik3r]

No I wont be giving up, lololol, Ill just start coughing loudly. lolol. But I will be checking out some of the other bike shops as well as going back and trying the other two again. Ive settled on a FZR250 after talking to a few peeps on what would be suitable. As Im in no hurray Ill just keep looking around.

[Jackrat]

I would like to ask what bike shops in Auckland people use, or have had the best service from. The reason I asked is I went into 2 shops in Auckland to look at the 250 range. I sat on bikes looked around, attempted to make eye contact with the sales people (to attempt to get there attention) But for some reason they did not seem interested in speaking to me. ( I dont think I have bad BO)
As I am looking at purchasing a bike and gear, I would of thought I would of been a great customer to have. I am not whinging, and If they were busy I would of understood. But they werent. I will try these shops again as I am happy to give them a second chance but if again I am ignored I will look else where. I am a customer who shops purely on service, especially after sales service. Is there a secret handshake I need to be aware of to get the sales guys attention. :spudwhat: :spudwave:

Secret hand shake,Nah mate you just walk up to the most obvious person and say gidday.
Hell mate there isn't a sales person in the land that won't sell you what you want if you would only ask.

[Hitcher]

Secret hand shake,Nah mate you just walk up to the most obvious person and say gidday.
Hell mate there isn't a sales person in the land that won't sell you what you want if you would only ask.

If you can get close enough. I find it amazing the effect a phone conversation can have on the eyesight and general perceptiveness of retail staff.

Another thing that really annoys (yes, I'm not a one-trick pony when it comes to irritants) is Wellington Motorcycles where the staff are friendly-ish enough-ish, but if what they have in stock doesn't fit, you've got to commit to purchasing anything they order in for you, whether it fits or not! Needless to say another bike shop in the vicinity has made several thousand dollars worth of sales. Not to mention having to buy a bike before you're allowed to test ride (yes, still steaming about this after 10 months), which required a trip to Palmerston North for the test ride but also the sale!! OK, maybe there's no margin on new Suzukis after all the manufacturer discounts, so why bother to help...

[aff-man]

I can't say enough about Mt eden. Always (if not really busy) willing to lend a helping hand or chat. Very helpfull on what to buy and what not to buy. Can't saw muh about anywhere else cause i havn't needed to go anywhere else. But the guy at spectrum was pretty helpfull when i went there once.

[toads]

I can't say I've ever been ignored in a bike shop but have had that problem in some shops, if I'm only there to browse, and some shop assistant has ignored me when I've walked towards them and attempted to get their attention, I walk out, and NEVER return to that shop, I confess to being totally unforgiving of blatant rudeness. I am one of those people that uses 0800 complaint numbers and will phone up and report the shop assistants behaviour to the manager!, I have never left a situation unresolved yet in this regard. In one instance I had a guy at a petrol station piss me off with his very poor attempts to make conversation, which went along the lines of "hello, what's wrong with you today, you look worried", this was his primary greeting mode every day!!, finally I tackled him about it, I said "look mate, I find that sort of greeting offensive, I am not worried, or anything like that,but for all you know, I might have a terminal illness, and if I did, would it be any of your business?, there are better ways to start a conversation, how about talking about the weather. I'm telling you this because one day you might say it to someone who will be even more pissed off with you than I am, and you might get injured!". He was bloody awesome and chatty after that, even got on first name terms.

[NC]

I would like to ask what bike shops in Auckland people use, or have had the best service from. The reason I asked is I went into 2 shops in Auckland to look at the 250 range. I sat on bikes looked around, attempted to make eye contact with the sales people (to attempt to get there attention) But for some reason they did not seem interested in speaking to me. ( I dont think I have bad BO)
As I am looking at purchasing a bike and gear, I would of thought I would of been a great customer to have. I am not whinging, and If they were busy I would of understood. But they werent. I will try these shops again as I am happy to give them a second chance but if again I am ignored I will look else where. I am a customer who shops purely on service, especially after sales service. Is there a secret handshake I need to be aware of to get the sales guys attention. :spudwhat: :spudwave:

I have never ever had a problem getting the attention of sales people in Motorbike shops.

I think that's quiet strange that they ignored you.

[NC]

I can't say enough about Mt eden. Always (if not really busy) willing to lend a helping hand or chat. Very helpfull on what to buy and what not to buy. Can't saw muh about anywhere else cause i havn't needed to go anywhere else. But the guy at spectrum was pretty helpfull when i went there once.

MIke and Chris are the BEST

[FROSTY:Me]

never had a problem getting service in bike shops --but yep 2 suggestions would be mike at mt edens and chris at haldanes.