Woohoo Swann Insurance - unexpected suprise

[Bloody Mad Woman (BMW)]

Good for you but if you ever have to claim from them God help you. They tried every dirty trick in the book.

Not surprised they had to have a promotion to try and get customers. Please you got some gear tho.

Read all the fine print.

[Cr1MiNaL]

Yup - have put dibs on a pair of troosers (pants to you kiwis) for the missus and I could be in for a nice new Helmut (he's a german bloke dontcherknow)

Check this out mate
http://www.nolan.it/catalogo.jsp?iditem=57&lng=en
all up i think its abt NZD375 if i remember correctly bloody bargain , ima get me one soon...

Raj.

[Gremlin]

Good for you but if you ever have to claim from them God help you. They tried every dirty trick in the book.

I'm with Swann, but though Kiwibike... speaking to Dave (boss) he said they had a 100% payout rate... and the process time tends to be quite good.

Although, the fine print is a right laff in places, with mods to bikes etc. I just make sure I keep Kiwibike up to date with all offences, mods to bike, and what its insured for... That way, the company has no way to squiggle on those points.

[Chickadee]

I'm with Swann, but though Kiwibike... speaking to Dave (boss) he said they had a 100% payout rate... and the process time tends to be quite good.

Although, the fine print is a right laff in places, with mods to bikes etc. I just make sure I keep Kiwibike up to date with all offences, mods to bike, and what its insured for... That way, the company has no way to squiggle on those points.

-----------------------

Thanks for the input on Swann experiences you have had.

Touchwood that we never need to make a claim, I'd rather stay upright. But in the event where we needed to claim, I'm sure they will pay if you're claim is legit and you've done all they've asked in the policy wordings.

I'm just stoked that we got a prize! WOOHOO

Nice when good things happen. Must go buy a lottery ticket or something.

[Bloody Mad Woman (BMW)]

[QUOTE=Gremlin;1089743]I'm with Swann, but though Kiwibike... speaking to Dave (boss) he said they had a 100% payout rate... and the process time tends to be quite good.

Although, the fine print is a right laff in places, with mods to bikes etc. I just make sure I keep Kiwibike up to date with all offences, mods to bike, and what its insured for... That way, the company has no way to squiggle on those points.[/QUOTE

3.5 months process time, heaps of stress, I had to get them to read their own policies. You have to chase them. Tried going back on their word. They tried every avenue to get out of it. Thank God I work in a lawyer's firm and I had noted every ph/email/fax call with details. Anyway onwards and upwards.

I just wouldn't want anyone else to go through what I had to.

But hey a bonus has already been received in our friend winning a worthwhile prize. I wonder what it's like to win something lol.

[Gremlin]

BMW, were you with Swann direct? By using Kiwibike, you go to them instead, and let them deal with the actual company...

[Bloody Mad Woman (BMW)]

BMW, were you with Swann direct? By using Kiwibike, you go to them instead, and let them deal with the actual company...

Yes I was with them direct. But that should make no difference.

[Gremlin]

But that should make no difference.

In an ideal world, no, it shouldn't. We don't live in an indeal world tho. Muscle talks, you are one random against the company. Kiwibike is a big customer of them, they won't try to pull a fast one on them, or they can kiss goodbye future business.

Just like phoning Telecom as a residential customer. You're lucky if you don't have to wait over an hour. Phoning on behalf of the odd customer, through the business line, 5 minutes, if that.

Additionally, thats why brokers exist. They have more bargaining power than your once off business, and are there aiming to make your life easier. You go to them more, they get more muscle with the companies they deal with... Well, this is the way I see it.

[McJim]

Well the Voucher arrived and a happy afternoon was spent ogling the wares of Motomail while being attended by a skinheaded hippy (an oxymoron for sure but a very knowledgable and helpful oxymoron nonetheless!)

We have walked away with:

A Helmet, Pants, and 2 pairs of gloves.

Very happy campers.

[Ralph]

Congrats on the prize/winnings woohoo

As for dealing with them for a claim guess I'll find out as they're dealing with my
claim now.
Hope it doesn't take 3.5 months, It's only been a week so far.

[Chickadee]

Good luck with your claim - hope all goes well and expediantly!