My life's experience is littered with the scenarios like Kave has gone through, I have found insurance companies to be prickly pears and difficult to deal with and State ranks right up there as the worst in my dealings with insurance companies. I think a lot of it depends on the person who handles your claim.
In my personal and business insurances I will now only deal with Brokers, which has produced an amazing turn around. Firstly my premiums have dropped dramatically, by 50% for the bike and car, and secondly any claims are managed and dealt with swiftly, in house, by the Broker, without any bullshit delays or arguments with assessors.
I also have a feeling that the insurance companies much prefer to deal through Brokers anyway, the feeling is mutual!
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