BP pump policy

[Albino]

I'd suggest that the busy service stations (usually the ones which are a hassle to get a fill when its on prepay) wouldn't mind losing the custom of bikers. We occupy one pump just like a car, we take about as long (if not longer) when you factor in removing gear, and we buy $20 worth of petrol when we fill it up compared to cages who spend up to $80.

If on bike: Go up to counter, leave helmet and say: "I want to fill up, not sure how much, but keep the helmet until I done".Always works for me!

Conquisitor, I'll try and get a photo of the servo down the road. It takes about 10 minutes to get to the counter during a busy period. I think perspectives might be a little different based on geographical location......

[Rosie]

Having a bike with a small tank, I always want to fill it right up, rather than having to guess how much it will take to the nearest dollar/litre beforehand. A lot of places will let you fill up without pre paying. But some want you to hand over the $9 or so first, which seems a bit silly.

They should all get eftpos at pump. I think it's fantastic.

[fergie]

have to admit it it is a problem trying to guess how much fuel the tank will take. but as a petrol seller i know what it is like to loose money to a drive off. it hurts!.it At my store if anyone looks remotely dodgy i hover round them like the plague!
unless they are forum members of course!

[sAsLEX]

Every time they don't turn the pump on, just dont hook the nozzle back up and leave it on the ground. They will soon stop that if it means they have to come out and hook it back up every time they are dicks.

The best defence is a good offence...... just dont tell the Air Farce.

[denill]

Take a few things in to account:
- They are paid minimum wages. From $11.25 to about $13/h
- There is almost no profit in petrol. Honestly!! We are talking about cents here.
- If someone leaves without paying it is the ones working that get the shit.
- They work (for those minimum wages) night time to feed their families while we sleep.
- If you have ever worked in a service industry you know how much one azzhole customer can destroy a whole day.
- The rising rate of station robberies night/day time is something they have to live with all the time.
- If you are in such a hurry that you do not have time to go up and say: "Hi, I would like to fill up my bike. Probably be $30. Is that OK?" then you should learn to do some time management. We are talking about 30 seconds of your life here...
And lastly, if you are in a pissed off mode, why take it out on a 20yo that is only there to try to save enough $$'s to buy their first bike? Shit, you might even change their mind when they realise that bikers are bigheaded non-considerate azzholes.

Learn to be a little more friendly. A smile goes a long way!
OK, I get off my box.

Yep - all of that.
I know it's a pain in the arse, specially if you want to fill.

[imdying]

Just take your time when filling up, and always fill up in rush hour. Make sure you let them know why though.

Failing that, ticking suitcases on the forecourt!

[Big Dave]

Mobil has pay at the pump. Job done.

[canarlee]

i went to fill my car the other day, no signs that i had to go in and pre-pay or anything so i stood there with the nozzle in hand and waited, and waited, and waited. so i wander upto the counter (there was only staff in there, no punters) and asked for the pump to be switched on. yes in a minute was the reply!


um, there were no punters in the shop or on the forecourt, they were having a chat! so anyways, i go back out to the car and stand there waiting for them to turn the pump on, and i waited and waited again!

so what did i do? i left the nozzle laying on the ground (well i just chucked it behind me) put the filler cap back where it should be and fucked off!


fuck em is what i say, if they cant be arsed then why should i?

[limbimtimwim]

If I know a station is going to be on prepay and I can't pay at the pump, I don't stop.

I've noticed in lower hutt (Though this might have changed) there are two competing stations accross the road from each other. One is busy in the evenings, one is empty. Why? Prepay!

[Nasty]

I don't pre-pay ... I don't do eft-pos at pump .. I go to another station.

Reason for no eft-pos at pump is that the bank holds up to $100.00 until the transaction is fully cleared .. this can take a day. I also never really know how much my tank needs. I did once go and speak to someone about pre-paying .. I had my credit card .. and I said I had no idea of the amount I needed... could they re-fund the difference ... NO .... LOL ... so I went somewhere where they still had a service ethos.

Oh well. ....

[bull]

Each to their own, i like the Pak n Sav pumps - roll up, card in card out enter pin and then start filling, finish up grab reciept and leave, exactly the same as at the mobils with eftpos at pump. Easy enough and dont need to leave the bike.
Feel a bit for the older generations whom struggle a little with the technology but i always help them out if i see them struggling at the pumps, and before anyone says there should be an attendant to help them - get a life, we are all attendants in this world and we are meant to help one another out, obviously some are better at this than others.

[sinned]

I don't pre-pay ... I don't do eft-pos at pump .. I go to another station.

Reason for no eft-pos at pump is that the bank holds up to $100.00 until the transaction is fully cleared .. this can take a day. I also never really know how much my tank needs. I did once go and speak to someone about pre-paying .. I had my credit card .. and I said I had no idea of the amount I needed... could they re-fund the difference ... NO .... LOL ... so I went somewhere where they still had a service ethos.

Oh well. ....

So they say they won't refund? If you have time why not piss them off with multiple small transactions: $5.00 - $5.00 - $2.00 - etc.

The stations need to develop and communicate a consistent and workable process. The oil companies can afford a bit of work on the business processes and change management. If I wasn't so busy I could do that for them.

[SlashWylde]

Having a bike with a small tank, I always want to fill it right up, rather than having to guess how much it will take to the nearest dollar/litre beforehand. A lot of places will let you fill up without pre paying. But some want you to hand over the $9 or so first, which seems a bit silly.

They should all get eftpos at pump. I think it's fantastic.

Good point. Mobil have this facility which is why I would favour them when I'm on the bike. Trouble is they hardly ever work, and are sometimes even disabled with a sign saying pre-pay only. FFS, Pay at pump equates to the same thing but it also frees up the counter staff to deal with non-petrol customers thus reducing service times. Pay at pump is also particularly attractive to bikers as it means that we don't have to remove half our gear to pay for the fuel.

I actually sent an email to Mobil NZ recently pointing all of this out to them but they weren't much interested.

Oh well, I'll go to Pak 'n Save fuel from now on and use my grocery fuel coupons.

[oldrider]

Why sell a million hamburgers when you can double your money by selling one house!

In other words, motorbikes might not be a very rewarding type of client to encourage, the same amount of effort for a tiny wee sale!

I don't want anyone else (there are some dickheads) trying to fill my bike and smacking the tank around with the filler nozzle or spilling gas over my hot engine!

I always fill it myself.

Cant say I have ever had any trouble at service stations anywhere and I do wear my helmet into the pay counter if I feel like it too.

Then again I am just a country bumpkin and I am never in a hurry to get to work these days! John

[MotoGirl]

We don't get these problems in Tauranga. Every time I rock up to the gas station the cashier sees me and just lets me fill up. I never ask for them to take it off pre pay. And no, it's not because I wink at them! I don't even take my helmet off...