Buying stuff online, trading ethics, etc.

[ynot slow]

Consumer guarantees act is such that goods have to work or be fit for sale for the purchasers' benefit.I.E sizing is the issue,so they have to either get suitable size to fit or you get money refunded.Allowing for to and fro from them to you, can add cost to both parties with courier costs,after say third time,you want money please.Stay away from the part of them letting you have use of goods till correct size arrives,may be ok but if you mark them in anyway, they are and could if pushed ,say they were given to you in good faith to be returned in good condition once items were sent,when they are sent back with a hole in then it's a case of he said she said,with damage.

[The Stranger:Me]

Consumer guarantees act is ....

Worth FA if the retailer is foreign based.

[Mikkel]

Worth FA if the retailer is foreign based.

He's NZ based.

However, the trouble as usual is of course that there's two sides to any story. I've of course related my side of the story as best I could. Trying to be as fair as humanely possible mind you.

The dealers persistence in trying to get out of doing the refund suggests to me that his business must be suffering at the moment otherwise it makes no sense whatsoever.

[Rashika]

Personally, from what I read, I think you have given them a pretty fair go to supply what you wanted... They have not been able to supply the product, in good time and in the needed condition (i.e a size to fit and in working condition and in this case its a safety product I believe, and it was important to get quickly and that was stressed initially)... simply enough they should refund the cost of the product.
There shouldn't be any dramas over it, its good business practice, keep your client (and all other potential clients they may tell about the issue) happy, or you will probably regret it.

[Mikkel]

Personally, from what I read, I think you have given them a pretty fair go to supply what you wanted... They have not been able to supply the product, in good time and in the needed condition (i.e a size to fit and in working condition and in this case its a safety product I believe, and it was important to get quickly and that was stressed initially)... simply enough they should refund the cost of the product.
There shouldn't be any dramas over it, its good business practice, keep your client (and all other potential clients they may tell about the issue) happy, or you will probably regret it.

Yeah, that's what I would have thought. But it seems it's not going to work out so easily.

The dealer has ignored my desire to cancel the deal and went on to courier a functional jacket in the right size and a set of pants a size too small down to me again. Luckily I intercepted the courier and said I wasn't going to accept the parcel (thereby saving myself ~40 dollars).

I placed my order on the 11th of October and informed the dealer of my desire to cancel the deal on the 30th of October. He decides to ignore my request to cancel the transaction and has still as of now not delivered into my hands a jacket of the right size that is "fit for purpose" and is trying to cram a pair of pants down my throat which are too small for me (I *CAN* get them on, but not without a struggle).

Anyone got any good advice on what I can do to get my money back? What legal options and rights do I have as a consumer in NZ? In Denmark it would have been easy since I'd be able to cancel any online deal inside 14 days of receiving the goods - and seeing as I haven't actually received the right goods yet...

[Dave-]

as we were talking about the other night, it's not like this is a custom item, you havn't damaged the item, it's probably already been sold once before you, and would still be less worn than a new pair of jeans from halansteins.

consumer garuntees act, product did not match description, seller with held infomation, and not fit for purpose.

[geoffm]

Did you pay with a credit card? If so, apply for a chargeback at your bank. That will get their attention or your money.
G

[Mikkel]

Did you pay with a credit card? If so, apply for a chargeback at your bank. That will get their attention or your money.
G

That is course I am currently pursuing. Although things are a bit more complicated here since I bought it on a Danish credit card. The consumer guarantees in Denmark are quite different from down here and there would have been no way that my desire to cancel the transaction could be denied and we would never have ended in this mess to begin with.

Anyway, I'm in contact with the bank and they'll look at the case on monday. If that fails I guess the disputes tribunal might be the most obvious option.

The thing that really bugs me is just how much time and energy I have to put into something as ridiculous as this. It really drains my energies!