Farkin insurance wan#%ers

[dmouse]

i got this today from there Team leader for the claims division ? how do i find out who is the top in there division ? i want a crack at the monkey at the top as he isnt sharing his nuts with everyone in his office !!!

however here is todays sad excuse from this sad firm

Hi David

I have had the opportunity to review your claim file and your comments made in various e-mails between our office and your broker.

I dont see any point in commenting on all matters raised, however i can assure you that all steps have been taken to try and get your motor cycle repaired as soon as possible.
We will not be taking any further action at this time, as has been explained, there is no action that can be taken. The repairs to your motor cycle will be carried out when the parts arrive.

You have been advised that your policy does not cover the costs of a rental or loan motor cycle. We note that you have now approached the third parties insures regarding this and you now need to await their response to your request.

Regards

Barry Webb
Claims Team Leader



NAC Insurance
Level 3, 36 Street
PO Box 1840
Whangarei
T 09 9833406
Extn 33406
F 09 4307456
E Barry.Webb@iag.co.nz
www.nac.co.nz

there is still mo date for [arts arriving and other questions avoided ??

[dmouse]

Insurance Ombudsman only handles 'Insured' claims, not Uninsured Loss Claims.

i am fully insured the nice person that did not see me is fully insured in a work vehicle 4x4 ? i dont understand where the uninsured loss comes into it my bike is valued at 50k plus there is no way i would take it on the roads without full cover i pay $1220 for these people to take care of these problems so why should i have to chase and sort them out hey im only a bike rider so treat me like shit !!! maybe i should sit back and do nothing the same as these so called brokers, its not long now till mid DEC so whats the problem you might ask simple its my bike not my problem i pay people to take care of problems would you not expect the same for your dollar ?

[Grahameeboy]

i am fully insured the nice person that did not see me is fully insured in a work vehicle 4x4 ? i dont understand where the uninsured loss comes into it my bike is valued at 50k plus there is no way i would take it on the roads without full cover i pay $1220 for these people to take care of these problems so why should i have to chase and sort them out hey im only a bike rider so treat me like shit !!! maybe i should sit back and do nothing the same as these so called brokers, its not long now till mid DEC so whats the problem you might ask simple its my bike not my problem i pay people to take care of problems would you not expect the same for your dollar ?

Was just saying that the Ombudsman cannot help re your loss of use claim.

You can technically claim for the loss of use of your motorbike ie not having it so you could claim say $100 per week.

Call the Broker details I gave you.

[dmouse]

Was just saying that the Ombudsman cannot help re your loss of use claim.

You can technically claim for the loss of use of your motorbike ie not having it so you could claim say $100 per week.

Call the Broker details I gave you.

thanks for the info i will follow it up when the sun comes up mate thanks, but not to be sarcastic i could not hire much for $100 a day and who would handle the deposit ? Rolling thunder minimum deposit is $400 plus gst ins ect it would be far cheaper to buy a runabout from trademe and then they can reclaim there loss when they resell it sounds simple to me but proberly too simple for them thanks again i will chase that info up mate thanks again

dave

[Grahameeboy]

i got this today from there Team leader for the claims division ? how do i find out who is the top in there division ? i want a crack at the monkey at the top as he isnt sharing his nuts with everyone in his office !!!

however here is todays sad excuse from this sad firm

Hi David

I have had the opportunity to review your claim file and your comments made in various e-mails between our office and your broker.

I dont see any point in commenting on all matters raised, however i can assure you that all steps have been taken to try and get your motor cycle repaired as soon as possible.
We will not be taking any further action at this time, as has been explained, there is no action that can be taken. The repairs to your motor cycle will be carried out when the parts arrive.

You have been advised that your policy does not cover the costs of a rental or loan motor cycle. We note that you have now approached the third parties insures regarding this and you now need to await their response to your request.

Regards

Barry Webb
Claims Team Leader



NAC Insurance
Level 3, 36 Street
PO Box 1840
Whangarei
T 09 9833406
Extn 33406
F 09 4307456
E Barry.Webb@iag.co.nz
www.nac.co.nz

there is still mo date for [arts arriving and other questions avoided ??

Not really a satisfactory reply eh.

I would as Barry to confirm in writing that an impasse has been reached and that you intend to refer to the Ombudsman. This will him think.

I would ask for the approx repair costs and the assessor's pre-accident value / wreck value so you can establish the repair v market value %.

I would ask Barry to let you know when they expect a) the parts to be in NZ and b) the estimated repair completion time.

This is his job not yours.

[dmouse]

Not really a satisfactory reply eh.

I would as Barry to confirm in writing that an impasse has been reached and that you intend to refer to the Ombudsman. This will him think.

I would ask for the approx repair costs and the assessor's pre-accident value / wreck value so you can establish the repair v market value %.

I would ask Barry to let you know when they expect a) the parts to be in NZ and b) the estimated repair completion time.

This is his job not yours.

i am sick of asking when the parts will arrive or indeed how the parts are getting here no one will give me a striaght answer all im told is that they expect repairs to be complete in mid DEC if all parts are available ? so this means to me the new year due to delays with frieght and post workers hangovers staff patys ect they will not give me anything definate i have all there emails if you would like to see them Matt has seen them and he is at a loss the same as me maybe i should put a link on an email to them for this link it might open there eyes and empty there bowels er sorry wallets and it might even bring some xmas cheer to there office thanks again i will keep posting and hope somone at rothburys gets his or her finger out and get some facts that would be a start

[Grahameeboy]

i am sick of asking when the parts will arrive or indeed how the parts are getting here no one will give me a striaght answer all im told is that they expect repairs to be complete in mid DEC if all parts are available ? so this means to me the new year due to delays with frieght and post workers hangovers staff patys ect they will not give me anything definate i have all there emails if you would like to see them Matt has seen them and he is at a loss the same as me maybe i should put a link on an email to them for this link it might open there eyes and empty there bowels er sorry wallets and it might even bring some xmas cheer to there office thanks again i will keep posting and hope somone at rothburys gets his or her finger out and get some facts that would be a start

Fair does, however, I would defintely go for a letter re the impasse so you can refer to the Ombudsman cause they are dicking you about.

You could approach the Assessor.

[dmouse]

ok here is todays excuse, i have spoken to my Broker and they now are aware that this thread is active, from what i have been told from a claims manager there, it appears that one person who lives on the north island is determined that this bike HAS TO BE FIXED for what ever reason i or the person from my brokers do not know, maybe he like the bike if so he can buy it and i can get on with my life, and at least get to see my doc i cannot afford to keep paying $50 for a home visit and costs of medications delivery from the chemist these are costs that i do not need but are being added to my problem.

also i do not just have motorcycle insurance with this firm i have house,contents, van specialy converted for a wheelchair, extra named drivers on this polocy as i do not drive she has to have family or friends drive.


Dear David,



I refer to your recent emails to our office and wish to inform you that I have discussed your situation with our senior Management.

They have assisted in reviewing this claim.

I also refer to your email to NZI explaining your position in regards to alternative travel arrangements / costs. We have discussed your situation with Nick Symes, the NZI Claims Handler, who is managing the claim for their insured - **** ****** of Foodstuffs.



Rental Costs for a Third Party is not specifically insured by Foodstuffs Policy, but they can be considered as a follow on liability where their insured is clearly liable. In your case this is the situation. It is NZI who will need to accept costs incurred as a result of the accident. You are better to continue your negotiations with them directly. We are happy to continue to offer advice when there are issues on which you do not agree. You will need to show your needs and then provide the costs involved to them.
Do not hesitate to confer with us on what might be fair and reasonable recovery costs.
We thank you for your patience during a difficult time.

Yours sincerely,
H**** *****n
Domestic Broker
C & G Rothbury Canterbury
DDI: 64 3 363 6339
www.cgrothbury.co.nz


did i miss something here ? have i been asleep and this miracle has taken place and i quote from the above

"We are happy to continue to offer advice when there are issues on which you do not agree. You will need to show your needs and then provide the costs involved to them.
Do not hesitate to confer with us on what might be fair and reasonable recovery costs.
We thank you for your patience during a difficult time."

hey elvis left the building not the planet, my losses how would i work that out, and where does your help assistance come in ? you have not given me one straight answer to date" WHERE ARE THE PARTS ?, HOW ARE THEY BEING SHIPPED ?, HOW AM I SUPPOSED TO GET AROUND ? WHO IS PAYING THE COST OF LOAN/RENTAL BIKE DEPOSIT INSURANCE ECT, WHAT WILL HAPPEN IF THE BIKE IS NOT READY BY MID DEC, THERE ARE NO PROMISES OF ALTERNATIVE DATE.

there is nothing in the above that is not unreasonable or cannot be sorted by either NAC and NZI i do not care if you are both the same companies or not have the same ideas all i want is you guys to get your heads together and sort this mess out, the accident happend on the 05/10/07 at 3.10pm i was on my way to visit my sick wife in hospital i was traveling at approx 40k and i was taken out, and now not only his insurance is rubbing salt into mu wounds and pride, my insurance and brokers are doing the same.

i will update with any replies i get but to be honest home is sliding down the hill pretty fast and santa better not come round here and be happy this year.

[dmouse]

ok thanks for the PM`s but please if possable can we keep this on this thread, as i have given the thread link to Rothbury insurance brokers to see for themselves thanks.

ok the saga continues i spoke to a claim manager today and i am informed that there is a manager on the north island that wants this repair done it seams like he is adamant that is has to be done, it does not matter what other parys think NZI or NAC this person is not in agreement with everyone else, i have to ask why is he in this frame of mind ?.
to me that sounds like deadlock now i have to wait for NAC to either confirm deadlock or not, then i can contact the ombudsman to step in, they have allready been in touch with me and are just waiting for NAC to make up there mind on,

1/ where are the parts ? shipped by sea or air
2/ what garrentee can they offer that there will be no delays
3/ what assistance are they going to offer in resolving transport in the meantime until repairs are completed, i have sent quotes and prices ect to all partys involved.

4/ why is there such unesesary delay why cant they be up front and keep me informed of progress, they placed the bike in for repair not me, its under there control not mine, they took responsabilty when they placed the bike in for repair and instructed the repairer.

not a lot to ask really is it ?

[scracha]

Finally your broker giving you some support (i.e. the same advice you've received on this forum, purse the 3rd parties insurer directly for other costs ) but to be fair, they should have given you this advice weeks ago. You could have been pootling about on another bike and going to rallies as per usual.

[dmouse]

i have had a email from IAG and they are going to be in discussion with NZI and inform me whats happeing tommorow so far the parts are still on a boat !! it might not arrive before santa if not repairs could not be carried out until next year, a couple of solutions have been made to me one is that they give me back the bike and pay me the amount of damage ?? very generous as i owe nothing on the bike its allready mine, another is that NZI write it off and pay me the full amount value of the bike, or CHCH ot Rolling thunder buy the bike from IAG and they pay me out ?? im still puzzled but i hope things will be clearer tommorow. and they will make a decision on a rental bike until this is sorted out, if nothing is sorted tommorow then its in deadlock and goes to the ombudsman i have no idea how quick that process is as i have not heard of anything that has been resolved through them before.

so its going to be a long night and another day with no transport, i will keep the thread running untiil it concludes !!!!

Hi David,



I have been told by NAC that their ****** **** is awaiting a return call from you. She apparently has a number of answers for you.



It does appear that a deadlock has been reached or is very close to being reached. Suggest you need to have that telephone conversation with ****** **** first.

If it is established that a deadlock has been reached you have recourse to the ISO.



Then an independent can give a view on what is fair or not fair.

Good luck.



Regards



******* FIINZ ,AAII, QPIB

BRANCH MANAGER/ DIRECTOR
P O Box 4502, Christchurch
DDI: 03 363 6333
Fax : 03 365 4910
Mobile : 021 278 6982

[Pancakes]

I had my bike damaged on a BP forecourt and they repaired it for me AND I got a "loaner" from Red Baron while they were doing the repair. Am with NZI, forget who BP are with. I didn't pay the bond or rental and have to recover costs, they just billed the insurer, this is what you want eh? You payed for your wheels and cover now you want wheels and cover.

Reading that they even advise you to let the other party take their time? Sheesh, let them take their time and it'll never get done. My justification for the uninsured losses claim that I made sucessfully with AMI recently was that my gear even tho it was a few years old was never crashed in and was in good useable condition. I would have $0 expense incurred if I had not been hit. Therefore I saw the entire cost, not the devalued cost as a direct consequence of their clients actions and was paid out 100% of the new buy price of the gear I was hit in.

THIS IS NOT YOUR FAULT!! WHY ALL THE PROBLEMS??

[The Pastor]

ahhh man i hate paying insurance, they are a bunch of wanks, you're stuffed if you have it, and your even more stuffed if you dont.

Why can't they side with the client more often? actually think whats best for the client, not whats best for there pockets.

Insurance guys are the most overpayed monkeys ever.

[Pancakes]

ahhh man i hate paying insurance, they are a bunch of wanks, you're stuffed if you have it, and your even more stuffed if you dont.

Why can't they side with the client more often? actually think whats best for the client, not whats best for there pockets.
Insurance guys are the most overpayed monkeys ever.

The CEO's mandate (man date, Mmmmmm!) they must make as much money for the company as they can. Thats their job. They do lack style however and thats something they can give for free.

I fix customer issues for a hefty great finance company and what people hate more than a problem is being treated like shit. If your customers are treated well enough they are normally very understanding. If they are given the cold sholder and left to fester then fester and abcess they will. Euh!

[The Pastor]

The CEO's mandate (man date, Mmmmmm!) they must make as much money for the company as they can. Thats their job. They do lack style however and thats something they can give for free.

I fix customer issues for a hefty great finance company and what people hate more than a problem is being treated like shit. If your customers are treated well enough they are normally very understanding. If they are given the cold sholder and left to fester then fester and abcess they will. Euh!

comon sence is NOT allowed on kb!!!!