Dealers not giving basic info

**3umph** · 26th January 2012, 18:37

My Daytona was having a charging issue so I put a new battery in it as the original was quite old and suspected a dead cell ans did not take long for it to lose charge.
New gel battery in this morning, rode to work and tested to see charge... bugger not charging...

I rang the local Triumph dealer to see if there was anything simple that it could be... ie a fuse, loose connection etc... was told that no fuse related to charging and it would be the regulator/rectifier...
cost starting at $250 for an altered after market bit not including fitting...

I was pretty fkd off... got home and got out the manual and low and behold found a fuse relates... replaced 40a fuse and now I have charging...

good to see dealers are happy to help out... NOT!!!!

**Sliver** · 26th January 2012, 19:04

lol, owell could of been worse....could of been slators=P

**Oakie** · 26th January 2012, 21:17

So it was actually just one dealer who put you wrong ... not dealers in the plural.

Damned mystery fuses. Been there and yep ... manuals are good when read.

**davereid** · 29th January 2012, 08:18

This is one of those things that effect a lot of the smaller garages and independent auto electricians, and of course raises costs for the average consumer.

The big dealerships get all the service manuals and diagrams, then refuse to release any of the information, effectively shutting down competition, and forcing the customer back to the dealership.

The US has recognised this, and has forced some standards on the industry, but its still fair to say that a small garage will find it really hard to get good information from the dealers, and its not until a vehicle has been around a few years that the third party publishers put service data into their publications.

**Brian407** · 29th January 2012, 10:53

One would have to ask..... What was the fault that blew a 40 amp fuse?? A fuse is simply a weak link in the wiring to protect wiring and equipment in the event of a fault. Did it blow, as in disintegrate the fuse wire completely, as they do in the event of a short circuit, or did it just melt the middle section of the wire, as they do in an overload situation. They seldom blow for no reason, and unless you know why it blew you shouldnt just simply replace it and carry on. You could damage whatever it on the end of the circuit, or cause a wiring fire.

**Usarka** · 29th January 2012, 10:57

Originally Posted by Brian407

What was the fault that blew a 40 amp fuse??

Not being able to vent his frustration.

**onearmedbandit** · 29th January 2012, 12:16

I worked at a bike dealership where the same applied. Had two girls come in once, tourists travelling around on a couple of bikes. They wanted to know torque figures for something, might have been steering head nut, the owner overheard the conversation and interrupted by saying he would not hand out that info as he employed mechanics to do such work and if they any help they would have to book the bike in to get the work done.

**FJRider** · 29th January 2012, 12:24

Originally Posted by Oakie

So it was actually just one dealer who put you wrong ... not dealers in the plural.

Damned mystery fuses. Been there and yep ... manuals are good when read.

A good copy of the full circuit diagram of the bike(s) you own ... can answer quite a few questions ... especially in the search to resolve niggling issues ...

**tigertim20** · 29th January 2012, 12:39

Originally Posted by Brian407

One would have to ask..... What was the fault that blew a 40 amp fuse?? A fuse is simply a weak link in the wiring to protect wiring and equipment in the event of a fault. Did it blow, as in disintegrate the fuse wire completely, as they do in the event of a short circuit, or did it just melt the middle section of the wire, as they do in an overload situation. They seldom blow for no reason, and unless you know why it blew you shouldnt just simply replace it and carry on. You could damage whatever it on the end of the circuit, or cause a wiring fire.

that would be my first concern too.
Dont just fix the symptom FIX THE PROBLEM!!!

You might well have a faulty reg/rec or stator. do some more checking and make sure everything is running as it should and not over/under charging etc

**Voltaire** · 29th January 2012, 13:39

Originally Posted by onearmedbandit

I worked at a bike dealership where the same applied. Had two girls come in once, tourists travelling around on a couple of bikes. They wanted to know torque figures for something, might have been steering head nut, the owner overheard the conversation and interrupted by saying he would not hand out that info as he employed mechanics to do such work and if they any help they would have to book the bike in to get the work done.

Suppose it was like me when I was an Electrician not wanting to tell people how to do house wiring.....the internet has sure changed that.
Generally my first point of call for anything is the internet.... I rarely go to bike shops these days.....despite running 5 bikes.

**bsasuper** · 29th January 2012, 14:07

The dealer I use photo copied the pages I needed from his dealer service manual, and even did a discount on the parts, cant ask for anything better than that.

**PeeJay** · 29th January 2012, 14:26

Originally Posted by 3umph

My Daytona was having a charging issue so I put a new battery in it as the original was quite old and suspected a dead cell ans did not take long for it to lose charge.
New gel battery in this morning, rode to work and tested to see charge... bugger not charging...

I rang the local Triumph dealer to see if there was anything simple that it could be... ie a fuse, loose connection etc... was told that no fuse related to charging and it would be the regulator/rectifier...
cost starting at $250 for an altered after market bit not including fitting...

I was pretty fkd off... got home and got out the manual and low and behold found a fuse relates... replaced 40a fuse and now I have charging...

good to see dealers are happy to help out... NOT!!!!

I wouldnt complain too much
You got exactly what you paid for !!

**Pussy** · 29th January 2012, 14:53

Originally Posted by onearmedbandit

I worked at a bike dealership where the same applied. Had two girls come in once, tourists travelling around on a couple of bikes. They wanted to know torque figures for something, might have been steering head nut, the owner overheard the conversation and interrupted by saying he would not hand out that info as he employed mechanics to do such work and if they any help they would have to book the bike in to get the work done.

If the owner had said that to me, Fraser, I would have told him to go fuck himself!