Both my bosses(one for 18yr and last for 4ys)have/had attitude we hire you to do the job and we pay you,if you want compliments don't expect them,if ya want a bollocking, fuck up expect it.After 20 yrs doing my job you get good at it.And there are shortcuts and ways to hide the odd holy shit moments.

It is great to get a note addressed to the boss saying that your employee was courteious,prompt and did a bloody great job,will reccomend your company.Overall it doesn't happen often,but then again complaints are the same,not often.