Fastway Aint So Fast

**DarkNinja** · 13th December 2004, 16:03

So i was meant to recieve my shock from new plymouth on saturday, being a paid-for saturday delivery, picked up on friday. I give it till this morning, monday morning, and i still see no magic box with my name on it. Decide to give the bike shop a call and they give me the name and track & trace numbers for my package.

So i call up fastway, thought id call up new plymouth first because thats where it was coming from:
'im sorry you'll have to call the wellington branch'
fair enough, call the wellington branch:
'im sorry, whitby isnt our area, you'll have to call wellington branch'
still fair enough, at least ill be refining where my package is, call kapiti:
'i'm sorry, we dont do saturday deliveries to whitby'
'what the? we paid for a saturday delivery though'
'i'll have a look for it.....nope sorry cant find it, call the wellington branch'
by this stage im getting a little pissed off to say the least, i mean its not my job to chase after my own package is it? i call the wellington branch back:
'i'm sorry you'll have to call kapiti branch'
'yeah well i just called them, they said for you to check that it wasnt mis-delivered'
'ok ill just check.... nope, maybe its already on a shuttle, if you havent heard from it by 3pm, give us a call back'
good-o i think, mustve just been bad timing. well 3pm comes and goes and its now 5pm, i figure i would leave it for a couple more hours in case they got held up. so i call back wellington.
'i'm sorry you'll have to call kapiti branch, its not in our system'
by this stage i thought they were using an abacus as i even had a track and trace number and couldnt tell me where it was.
'*screams* well i just want to find my package and i got told to ring back after 3pm if i hadnt recieved it'
'well youll have to ring our main branch - kapiti'
so i call back kapiti branch
'hi i want to enquire about a delivery that i was meant to get on saturday but still havent got'
'*very irratbly(SP?)* you called this morning, i told you it wasnt here'
'so what am i meant to do, just say dont worry and get on with life?'
'i called wellington and they said...etc, etc.'
'well give it till tomorrow morning and after 10am if you still havent got it we will track and trace it from auckland, it could take another week'
great, just great, for a delivery on friday and even if it wasnt here on saturday, i would have expected it by monday, this is just plain rude how she talked to me like it was my problem that my parcel went missing in their care.
Arg, ill update this post tomorrow, tell you what happens.

I think sometimes locally owned and operated doesnt work, as in this case.
Anyone else had similar experiences with couriers? Also what are my rights in this case if they cant find it?

**digsaw** · 13th December 2004, 16:12

Coromandel Couriers, no record of two parcels,delivered one,lost one,$700 bucks down the drain

local !!! like fuck never again

**Eddieb** · 13th December 2004, 16:24

A workmate here has had a parcel sent over from the UK.
It's been in NZ with CourierPost for 5 weeks and they still can't tell him where it is, not only even if it's in Auckland or Wellington but they don't even know if it's still in NZ or whether they have 'Returned to sender" back to the UK.

**Joni** · 13th December 2004, 16:25

mmmm, not a good thread for me to be reading, I have to send my passport to London by courier this week.... Im not too happy about it, Im not a kiwi... my passport is my key out of here if I need to make a quick exit, if something goes down at home in Johannesburg etc... biting the nails a bit!

**James Deuce** · 13th December 2004, 16:30

Originally Posted by Joni

mmmm, not a good thread for me to be reading, I have to send my passport to London by courier this week.... Im not too happy about it, Im not a kiwi... my passport is my key out of here if I need to make a quick exit, if something goes down at home in Johannesburg etc... biting the nails a bit!

Go with it. See if Britannia have any freighter seats available. Do a weekend turnaround. You'll feel like crap, but you'll know where your passport is.

**DEATH_INC.** · 13th December 2004, 16:32

Yep,had probs with.....Fastways!Over a week to get a flywheel from whangarei to auckland.....
The best to use in NZ are nzcouriers,a little more expensive but worth it.(my old job we used lotsa couriers every day)For one-hour Urgent are by far the best.
Outside NZ I've used both UPS and DHL,both very efficent.

**Coyote** · 13th December 2004, 16:35

Ordered a CD off the guy in NZ who made the cruise missile. Hasnt came yet. Been 8-10 weeks. Don't think it'll ever arrive

**Joni** · 13th December 2004, 16:35

Originally Posted by Jim2

Go with it. See if Britannia have any freighter seats available. Do a weekend turnaround. You'll feel like crap, but you'll know where your passport is.

Farq Jim.... dont freak me out! It serves me right doing my PR through the London offices...

Ummm, London for a day.... lol! Shit!

**Hitcher** · 13th December 2004, 16:40

Originally Posted by Joni

Ummm, London for a day.... lol! Shit!

Mrs H went to Buenos Aires for the weekend once. Left here Friday morning, back home Monday night...

**MOTOXXX** · 13th December 2004, 18:24

Originally Posted by Joni

mmmm, not a good thread for me to be reading, I have to send my passport to London by courier this week.... Im not too happy about it, Im not a kiwi... my passport is my key out of here if I need to make a quick exit, if something goes down at home in Johannesburg etc... biting the nails a bit!

so does that mean ur movin? I thought u were gona come to welly lol

**Motu** · 13th December 2004, 19:35

Originally Posted by DarkNinja

I think sometimes locally owned and operated doesnt work, as in this case.
Anyone else had similar experiences with couriers? Also what are my rights in this case if they cant find it?

Read the small print on the contract - they accept no resposability once it's in their hands,if they lose it,you've lost it....you agread to that of course.I hope none of you lot are having trouble with Intercity Urgent - my daughter drives for them,and my wife is doing their long distance stuff out of Auckland in my old Nissan Vanette.

**What?** · 14th December 2004, 05:49

Originally Posted by Motu

Read the small print on the contract - they accept no resposability once it's in their hands,if they lose it,you've lost it....you agread to that of course.I hope none of you lot are having trouble with Intercity Urgent - my daughter drives for them,and my wife is doing their long distance stuff out of Auckland in my old Nissan Vanette.

I understand the Consumer Garauntees Act makes that clause unlawful - the old "all care but no responsibility" line doesn't cut it these days. Not that that will get your lost goods back, though...

**digsaw** · 14th December 2004, 06:25

exactly what

**Rainbow Wizard** · 14th December 2004, 06:26

I use em all the time in my business. Because they're right across the road. But I NEVER use their trading name, to me they will always be SLOW-WAY. I agree with NZ Couriers being the best, but at this time of year they're all handling 3 times their normal freight. Bad timing dude.