VTNZ Upper Hutt are arseholes

[Maffoo]

Man goes to the doctor & says, "Doctor, Every time i look in the mirror i get a hard on". Doctor says, "Thats because you look like a cunt"


I dunno, Just a thought. hehe, Sorry mate.

[MaxB]

Hi Riffer,

Good to hear you are going to tell Gary. Don't be afraid to take it higher if you get fobbed off. VTNZ are supposed to take customer support seriously.

I showed up to a VTNZ station up here on a Saturday for a WOF after phoning ahead and got there to find the only guy who could do warrants was off sick and I was sent away. I complained and got a personal apology and $5 off the next WOF, not much but at least they admitted their stuff up.

[judecatmad]

LOL, I can't disagree with you Riffer!

Dave took the trailer there for a warrant 3 weeks ago and the guy failed it for the suspension bushes being worn and the shackle attaching the chain to the trailer needing to be a bolt instead (or something like that - I don't listen too well when it's boring stuff like that...all I hear is 'it failed...blah, blah, blah...will cost money to fix....blah, blah, blah....won't be able to take the stuff to the dump til I can fix it....blah, blah, blah).

Turns out that the thing he failed the trailer for doesn't even exist on our trailer - so we were failed for a non-existent thing being worn??????? Dave only found that out once he'd ground some bloody big bolts off the underside to get to the thing that wasn't there.....*sigh*

And the shackle/bolt thing isn't even a rule - he phoned LTNZ to confirm.

He's much more sweet natured (and less sleep deprived and hormonal) than me - he just sighed and put it down to experience. I was all up for going and ripping some heads off, LOL

So yeah, their service sucks at the moment.

(but they do have a point about not wanting your sort around the place.... )

[judecatmad]

and $5 off the next WOF

LOL, we get $5 off the next WOF every time we get a supermarket docket.....so even their customer complaint resolution sucks!

My god, the whingeing POM is strong in me tonight

[riffer]

(but they do have a point about not wanting your sort around the place.... )

Oh. What's wrong with big hairy bikers with beer guts? Hardly a rarity in Upper Hutt

Thanks for the jokes guys. Much appreciated.

As for the schackle/bolt thing. My FIL got pinged on his trailer for the same thing. According to them, the restraint chain needs to be bolted to the frame. It can't be welded. And we have to do the wheel bearings on the trailer every other warrant on the trailer because they reckon they're rooted. Go figure.

[<Rhino>]

Shit I'm screwed now then, I'm hairy as, have a huge beer gut and just got a bike I've been go'n to VTNZ in Upper Hutt for years too with two cars, will be interested to see the reception I get next time I show up with my bike!

[Matt]

I've always found it difficult for them (at Upper Hutt) to do a WoF on a Saturday morning - you need to get there early. Last time the cage was done they must have turned at least half a dozen people away, and it was only 11am...

Matt

[Her_C4]

Hi Riffer,

Good to hear you are going to tell Gary. Don't be afraid to take it higher if you get fobbed off. VTNZ are supposed to take customer support seriously.

I showed up to a VTNZ station up here on a Saturday for a WOF after phoning ahead and got there to find the only guy who could do warrants was off sick and I was sent away. I complained and got a personal apology and $5 off the next WOF, not much but at least they admitted their stuff up.

Good gracious, was it nationwide then? Made arrangements during the week to get a warrant on the 1098. Rang the testing station to ensure that they would take the bike without an apppointment etc, turned up bright and early to be told that the guys that does it is off sick!

Craig then took it to another place in Porirua and was totally ignored, with people walking past to and fro - so asked for a warrant and was told that they were not interested in doing bikes this morning as they had cars to do.

Ended up taking it to Lower Hutt where of course it ran straight through being a new bike 'n' all.