How hard is it to say 'Hello' ?

[madbikeboy]

Was debating posting this, but...

I will never buy a bike from C***mans. The one time I tried to get a ride on the new GSXR1000 (they were the only one with the K7 + yoshi bits in stock), the guy couldn't have been less interested in giving me the keys. In his defence he was clearly retarded, and it took him an age to come talk to me, so the haemoroids were obviously causing him problems...

I ended up walking him outside to my current GSXR1000, and only then did he seem to perk up - he'd seen me as a tire kicker, when actually, I literally had the folding in my back pocket after selling my car. But, too late for him, and after being sour about it for the day, I stuck the money in my mortgage instead.

Adding insult to injury, when I was in the States last year, ZXRider took my scoot, and it needed a new battery, so he zipped across and got a Uasa from said company. It died within weeks. I took it back, but I needed the reciept (even though it would be on their system, and would take moments to find), but the guy couldn't be assed.

So, now, when people ask me where to go, I tell them "Holeshot on Barry's Point Road", the service is good, the prices are reasonable, and they're really good on all the little things (like doing the right thing every time).

[codgyoleracer]

Its a catch 22 innit.?
Knowing just what exactly a person is going to want in the way of service.
In my business I get 3 types of customer.
1) leave me alone -when I wanna talk I'll come to you (you've already pisssed me off for daring to say hello)
2) I want you to fawn all over me
3) I want you to say gidday cos I'm shy but once the ice is broken refer to 1

And I tell ya what I'd be a friggin millionare if I could work out who is which type

Last i heard you were a millionare Frosty.............. :-), - A thought, - have you tried approaching & delivering at the same time a stock list / "this months" specials list sheet (of course with your pretty mug shot on it & contact details)
I find it interesting at trade shows, that whilst offten customers dont want to be approached they WILL accept an information pack on what you do / have available.
I think you become the "delivery / service boy" in their minds rather than the shark.

FFT
Glen