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Thread: Customer Service

  1. #1
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    22nd October 2002 - 11:00
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    Customer Service

    Most of the threads on this site with respect to customer service are normally followed by a good rant, using words like “crap”, “nonexistent” and suchlike. Normally well-deserved I might add.

    I’ve recently been looking for a radar detector mount to replace my home made jobbie and Bykey Cop suggested I have a look at www.motorcycleradar.com. They had a multi-purpose radar/GPS/Mobile phone mount so I ordered one over the ‘net. The first bit of good news is that it’s a superb bit of engineering using machined alloy with an adjustable Teflon universal joint. However, the truly staggering thing was that I ordered it in the middle of last week and it arrived from the USA on Saturday.

    I guess that sets the standard for everyone else to follow and have no problem putting a plug in for these guys with service like that!

    Geoff
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  2. #2
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    12th August 2004 - 10:00
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    Quote Originally Posted by Blackbird
    However, the truly staggering thing was that I ordered it in the middle of last week and it arrived from the USA on Saturday.
    wow... my ducati models I bought on trade me have taken a week and still not arrived... from the south island!!!
    Thanks for the heads-up on the site... very interesting!!!

  3. #3
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    8th November 2004 - 11:00
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    There's a message in there eh? Kiwi's just don't seem to get it tho.
    Do you realise how many holes there could be if people would just take the time to take the dirt out of them?

  4. #4
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    29th September 2003 - 20:48
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    Yep as strange as it may seem, when I have ordered stuff from the states it normally arrives faster than something domestic.

    When I got my leathers from california, it took 5 days from when I paid to when they arrived (which included a weekend). They also had to go through customs etc. This isn't the only thing that has arrived very quickly.

  5. #5
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    15th March 2004 - 13:00
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    Quote Originally Posted by k14
    Yep as strange as it may seem, when I have ordered stuff from the states it normally arrives faster than something domestic.

    When I got my leathers from california, it took 5 days from when I paid to when they arrived (which included a weekend). They also had to go through customs etc. This isn't the only thing that has arrived very quickly.
    Yeh. Back protector from the UK, 4 days. Knee armour from Motomail, 2 months.

  6. #6
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    Some of the UK suppliers are plain crap, just like anywhere else I guess. I buy a lot of my accessories from www.jaws-motorcycles.co.uk/. A highly personal service, and an honest opinion about product quality. Average delivery time is a week from ordering.

  7. #7
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    30th March 2004 - 11:00
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    I bought a TPS and two camchain tensioners from a guy in the UK - they arrived in less than a week.

    Contrast that with the local (crap, as usual) Honda dealers: more than twice the price, 3 weeks ex-Japan. It would've been quicker to order them via a mate in Australia, or would've ordered them from his local Honda dealer, who would've ordered them from Japan: 2 weeks, and about 30% cheaper. Must be a different Honda in Japan...
    There are some very good Kiwis who DO understand customer service, though. Apart from Kerry at Motohaus, and Mike at Mt Eden M?C, there's these people I'd like to acknowledge:

    Big UPS to Mike Pinfold in Rotovegaus, who I bought our intercom from. Now there's a man who gives excellent customer service. He opened his shop and waited hours for us to turn up, then helped us for about 30 minutes. All for a $117 sale.

    Another big UPS to Kerrie at MSW. Because I got too fat (relatively speaking), my fly in my leather pants broke. If I wanted, she could've fixed it today, but instead it'll take 24 hours. BTW - Jacqui Madelin (SP?) was in there getting a suit made.

    So, I rode around at lunchtime with no pants on, and no gloves, and it felt GOOOOOOD....
    ... and that's what I think.

    Or summat.


    Or maybe not...

    Dunno really....


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