Unhelpfull peoples !!

[Amarzzata]

Hi ya all, i just wanted to share my little experience with a motorcycle dismantler called Buckets n' Bits !

At first, they didnt want to sell me anything cuz i'm in canada... after arguing with them, i convinced them to sell me a fuel tank and a few other parts.

So we got a deal for 210$ + shipping...then, they come back telling me they cant ship the thing oversea cuz it's too big. I go home to measure my fuel tank (which is biger than the one ordered) to find out it's at least 4 to 6 centimeters smaller than the max size aloud by NZ post, so their fuel tank will have at least 8 cm clearance with the box everywhere !!

Then, a nice guy from this forum offers ihis help and we agree that he gets my parts from them localy and ships them to me.

When he gets to the shop to get my parts, the total price is now 340$ instead of 210 !!!! WTF...

I e-mail them back... to find out they charged 100$ just to clean the fuel tank that i was originaly quoted at 60$ ---> this means 160$ instead of 60... and they never asked my opinion about this! I understand that it's a necesary procedure to get a used fual tank shipped oversea, but i tought i was buying a 60$ tank, not 160$... they could at least ask me if i was still interested at 160$...

they also forgot about two turn signals i wanted and they got me 6 taillights instead of 3... also without telling me a word about it !! yes, i had requested more taillights, but they told me they only had 3...so i tought it was the final word about this cuz they never told me they found more of them !!

So after all this, i told them that 100$ is quite expensive to clean the tank so i offered them 300$ for the pacage instead of 340 ! They simply replied that it was not for sale anymore !!

So a word of advise, dont buy from them... these peoples are not willing to sell parts and they will more likely double or triple the price when you get your wallet out to pay !!

So last w-e, I've made some big holes in my tank and i managed to form a sheet of metal to make "clip-on dents" in my tank...looks cool

[laRIKin]

I'm sorry to here this.
I hope this will not reflect badly on the rest of us Kiwi's.
And thanks for the heads up on these clowns.
It's getting harder and harder to get good help.

[Sparky Bills]

I know EXACTLY what you mean!!
Need I say more??

[Paul in NZ]

Yes.. All you say is true and reflects badly upon them. for shame!

However, let me tell you this. In the last few years it has been getting harder and harder (not to mention costlier) to do this sort of stuff. (shipping overseas) Please remember this is a tiny company, one guy probably and it's not easy to do this stuff and run the business. I've had similar experiences getting stuff from both canada and the USA and it was not a used fuel tank. Try like 300 LCD screens. it all got too bloody hard...

And lets face it, a certain amount of eccentricity is required to run a bike wrecking business!

Having said this, I had occasion to use a wrecker in New Plymouth a while back and he was bloody fantastic!

Oh well!

Back to the unreal world....

[James Deuce]

Not an unusual experience. I have just had a positive Buckets n Bits experience, though it cost my wife some aggravation in the process - the kids misbehaved horribly whilst waiting for the tyre to be fitted to the CBR rim.

[Roadrash]

Bro, its just the way he is. Apparently he's been in a bad mood lately but if it helps i don't know anyone who likes him.

[crashe]

Bro, its just the way he is. Apparently he's been in a bad mood lately but if it helps i don't know anyone who likes him.

Then how on earth is this guy staying in business....??
If he is treating customers like this.

[F5 Dave]

First off I’d like to say I have no financial affiliation to the concerned business. However he is a good friend.

There are 2 sides to every story. Basically they don’t like sending large stuff overseas as the freight becomes a major PITA.
It simply isn’t worth the grief of running around packaging things up, changing requirements, international freight, customs forms (they’re a pain) & then finding out you badmouth them on a website.

Yeah. People get pissy about that & who can blame them.

The reason the price went up is you got charged wanker tax.

If you have serious business (& bear in mind the amount of wreckers that go out of business) then you will get good service.

All the time wasted with communication & stuffing about with freight is dead time & the profit goes with it as you could be otherwise making money doing something else. If you were standing at the counter & Here it’s this one, ok I want $X then it is worth selling it for that price.

If you want a wrecker to run around for not enough reward then they are to going to make enough money to stay in business. Remember again this is not a service they are trying to provide. How would you like to reduce your income to barely sustainable because people want to buy parts that aren’t worth it to sell at the price expected?

This may mean you have to keep just the hi-turnaround bits & send the rest to the tip.

Also a business of this type has to account for being ripped off, having the place broken into, people not paying. People returning bits etc.

And then to have some prick rag your business on the internet because he can’t see this. What gives you the right to do this? Grow up!.

[NC]

Oh jeeze aye, that's not good aye.

[gav]

Huh? Wouldnt the tank have to be clean even if sent on local courier or NZ wide? Maybe their is more to this, two sides to every story etc, but original complaint seems justified? If you dont want to send stuff overseas, state clearly on website.
FWIW, I think I may have bought from him in the past and he seemed OK, but if I got a similiar runaround, think I'd be pissed too.

[F5 Dave]

Locally it is not flown on a plane, but they get pissy about sending fuel tanks around the world.

Side note they really didn't want to send this, he just kept insisting. Now they wish they had flatly refused.

[bear]

I was trying to buy something from bucket n bits but after travelling out there about three times at different times of the week gave up - cos the shop was never open. I know, I know I should have rung, but was keen on a ride, don't need the bit now anyway.

[MSTRS:Me]

Bro, its just the way he is. Apparently he's been in a bad mood lately but if it helps i don't know anyone who likes him.

That man won't stay in business much longer then. Obviously he has an over-developed sense of his own importance or something. His business can only exist if it has customers and let's face it, he doesn't have a monopoly on the second-hand parts market.

[MSTRS:Me]

And then to have some prick rag your business on the internet because he can’t see this. What gives you the right to do this? Grow up!.

Poor baby....he should have stated at the outset that he supplies local market only. The customer has NO interest in the problems faced by any business - they just want what they came for. And by the way, everyone has the right to tell people about bad experiences (as well as good). Just cos this dealer is your friend doesn't mean he can't be praised or slagged when deserved. I, for one, would never deal with anyone again if I was treated badly - and I would tell all my friends too.

[Blakamin]

Poor baby....he should have stated at the outset that he supplies local market only. The customer has NO interest in the problems faced by any business - they just want what they came for. And by the way, everyone has the right to tell people about bad experiences (as well as good). Just cos this dealer is your friend doesn't mean he can't be praised or slagged when deserved. I, for one, would never deal with anyone again if I was treated badly - and I would tell all my friends too.

I agree... Dave, the "wanker tax" is something you maybe shouldn't have mentioned... I'm never gunna use them knowing that...