Unhelpfull peoples !!

[Blakamin]

Well I really hate to say this being a thru and thru kiwi but I can only say good things about Vic m/c wreckers. (Melb. Australia)

"Orstraya, Orstraya, Orstraya, we love you, Amen"

[Biff]

I have to agree that this company sound like grade A assholes to me. If they didn't want to sell it then why give a freakin price in the first place? That's just shite business practice that gets you a bad name.

Wanker tax ? Is that what shit head, clueless company owners refer to customers as these days ?

Here's hoping they sink and a genuine caring biker takes over.

Sorry to hear you had such a bad experience bro.

[pete376403]

I'm the local who was going to get the tank (thats all I understood was being bought) and send it to Amarzzata. Went to the site, explained what I was there for and asked if I could have a look at the tank so I could advise the buyer. He mumbled a lot, went out the back and bought back a sealed up box. Wouldn't let me look at it first, said he'd spent too long wrapping it up. So I said, ok, I'll pay for it now and he'll have to take his chances. He went out back again, and came back with the invoice for $340. When I said thats a bit more than the $60 I was expecting, he mentioned the 6 tailights. He then started abusing Amarzzata, describing him as a lying, slimy, cheating shifaced cunt (and much more). I was really amazed to hear a "business person" describe a customer in those terms. However I said I would contact the buyer and get authorisation before committing to that expenditure. His parting comment was to come back with the $340 or not come back at all.

Also keep in mind that as far as he was concerned, this was going to be a local purchase (by me). He wasn't going to be involved in freight, customs or anyhting else.

I've bought parts from this place before (last part was a rear hub spline for the GS1100) and got a good part at a fair price. However I'd be really reluctant to go back again. "Meaner than a junkyard dog" comes to mind.

[PZR]

I'm the local who was going to get the tank (thats all I understood was being bought) and send it to Amarzzata. Went to the site, explained what I was there for and asked if I could have a look at the tank so I could advise the buyer. He mumbled a lot, went out the back and bought back a sealed up box. Wouldn't let me look at it first, said he'd spent too long wrapping it up. So I said, ok, I'll pay for it now and he'll have to take his chances. He went out back again, and came back with the invoice for $340. When I said thats a bit more than the $60 I was expecting, he mentioned the 6 tailights. He then started abusing Amarzzata, describing him as a lying, slimy, cheating shifaced cunt (and much more). I was really amazed to hear a "business person" describe a customer in those terms. However I said I would contact the buyer and get authorisation before committing to that expenditure. His parting comment was to come back with the $340 or not come back at all.

Also keep in mind that as far as he was concerned, this was going to be a local purchase (by me). He wasn't going to be involved in freight, customs or anyhting else.

I've bought parts from this place before (last part was a rear hub spline for the GS1100) and got a good part at a fair price. However I'd be really reluctant to go back again. "Meaner than a junkyard dog" comes to mind.

Sad really isnt it. :disapint:
How do some people stay in business??
Reminds me of service in NZ 20 years ago but its rare to be treated like that these days. People have more choice these days. Access to the entire world is only a few buttons away after all

[onearmedbandit]

Seems to me the customer should have charged him a 'wanker tax', fuck that shit.

[moko]

When I said thats a bit more than the $60 I was expecting, he mentioned the 6 tailights. He then started abusing Amarzzata, describing him as a lying, slimy, cheating shifaced cunt (and much more). I was really amazed to hear a "business person" describe a customer in those terms. However I said I would contact the buyer and get authorisation before committing to that expenditure. His parting comment was to come back with the $340 or not come back at all.

Thanks for that pete,been reading through the thread keeping an open mind,2 sides to every story e.t.c. but having read of your experience I cant think of any reason why anyone would want to deal with an idiot like that.I once had a similar experience,asked a local guy for a couple of levers for a Yamaha,already found them on the net but didn`t want to wait.He quoted me slightly more for the clutch-lever,no problem,then,you know that look kids give you when they`re lying?,well I picked up on that when he asked for £10 more than for the clutch-lever,net-price was about the same.Told him no way and he got shitty.Not only did he lose that sale,o.k. not such a big deal,but I`ve never been back and tell other people about the guy as well.

[750Y]

see how damaging a thread like this can be.
Without knowing the guy it sounds like maybe he had a gutsful with this particular deal. I'm sure he must be doing something right & have plenty satisfied customers also. i just hate to see a man's name(and livelihood) go down this way...
if anyone has had good dealings with this guy it'd be the time to speak up now.

[Skunk]

if anyone has had good dealings with this guy it'd be the time to speak up now.

I hope someone has. I understand that the business has changed hands since it moved to the Hutt but I'm not sure...

[MSTRS:Me]

I hope someone has. I understand that the business has changed hands since it moved to the Hutt but I'm not sure...

I agree that good stuff should be passed on as well. But it's always the bad that gets concentrated on. The other thing to clarify is if the business has changed hands, which owner did the Canadian have the trouble with.

[F5 Dave]

Thank you 750Y, you are at least seeing that there are 2 sides to every story.

Sorry Pete but I guess you had met him once he had had a guts full.

I really do think it is irresponsible to rag a business on the internet, there is no right of reply & the content is slanted to someone’s feelings.

How would you feel if at school there was a rumour you had VD? Well it might be totally false, or it might be true but you took some penicillin & it was cleared up, but good luck getting a date because you have been slated unfairly.

Same owner. Have a bit of a think about how many wreckers there used to be & how many there are now. Where did the other ones go? Either they all made so much money they retired. Or they went broke. OK it's option 2.

Only the ones that survive are good at what they do or are living subsistence selling obscure airbox covers for $5.

Don’t like the prices? Go buy new ones. Not so self righteous now huh?

The guy has an encyclopaedic knowledge of many models & largely of what he has. He has spent countless unpaid hours marking trails for dirt rides & has helped a few roadracers in both time & money. This guy is a motorcyclist & a heck of a nice guy. Yes he can get moody, we all have our faults -I do. How honest are you guys doing the slinging about yours?

OK some took offence to the Wanker Tax comment. Let me put that in context. Most customers are valued -they certainly don’t get it applied. It’s only the ones that jerk you around who get that applied. Example someone calls up wanting a head for an engine. This much. Ok I’ll pick it up this arvo, please have it ready.

Engine gets striped, guy never shows. Week or so passes. So now you have an incomplete engine, a bunch of time to take it apart or put it together again + gasket & how long do leave this head on the counter?

I still conclude: Don't rag someone's livelyhood on the internet. You are not judge & jury.

[Draco]

On a positive note, i've had really good service from GP Trading. I was able to add to my order without receiving any grief. Once Gary knew me he posted the parts off before he even received my cheque. The parts arrived reasonably quickly and he always warned me if something was not in the best condition before posting it (even chucked in some stuff for free). I wouldn't hesitate in recommending giving him a call if your looking for stuff, especially if it's honda parts as that used to be his specialty before he expanded and he knows his honda's pretty well.

[Motu]

Thanks for that suport for the guy Dave,being in business has been an eye opener on how people percieve you.

Just a couple of days ago a customer came in and said I had a very good name out there,she had heard a few stories about how good we were - then I basicly didn't fix her car,took some money off her and told her to take her car away.I don't really know how she took it,but it could go either way - I was incompetant and rude and didn't know what I was doing...or we spent 2 hrs on her car,charged her for 1/4hr of labour,admitted it was beyond our ability to repair for less than $100 while she waited.It's easy to fuck up in a small business when things don't go according to plan.

[F5 Dave]

Exactly. Another friend (also a wrecker/mechanic) was repairing a bike for a customer & the sparkplug was fused into the head (or something like that from memory). Anyway he decided to take the head to a spark eroder to remove it. The guy said yeah $30-40 so he added on his labor & told the customer it should be about $X.

Goes to pick it up & the guy says $120, -won’t budge. So he can’t Welch on that (needs the head back & would get an “Oh he doesn’t pay his bills” reputation) & he can’t pass on the whole cost to the customer -so basically he has had to do a bunch of work for free, or worse.
Talking of a “doesn’t pay his bills” reputation a friend commissioned a composite petrol tank, gave the original for the mold & despite several calls & over a year gets nothing.
Then the guy who was supposed to make it is heard to say “oh he doesn’t pay his bills” . -What? For not getting anything?

But it goes to show how a slanted point of view can tarnish a person quite unfairly.

[Skunk]

I really do think it is irresponsible to rag a business on the internet, there is no right of reply & the content is slanted to someone’s feelings.

I still conclude: Don't rag someone's livelyhood on the internet. You are not judge & jury.

Sorry, I don't see the difference between the 'old' word of mouth and the 'new' internet forum method of telling people about good (or bad) service. There is no right of reply to any form of 'mouthing off' about an experience and the content will always be slanted. It will always that person's worst part of that experience too. Regardless of what else the business may have done.

I understand what you are saying about getting pissed about by customers. I get my time wasted by them every day. But they are the reason I've got an income. I have to be polite to every one of them as I know that if I'm rude to one, several will know very shortly.

Whether they find out by internet, phone, over coffee, doesn't matter. They know. (Whether they are right or wrong in their feelings, at the end of the day they are *their* feelings.) That's the deal of providing service. It must be *service*.

I don't rag businesses when I receive bad service, I just don't recommend them or use them. (At present that's two businesses... see, it has to be BAD )

I do rag them when the service and treatment is really shit and I can't get a satisfactory explanation from the owner. EDIT: but only to people who ask as in this thread.

I got a rep for not paying for a bike (business is gone now). I had paid in cash (as in folding stuff).

[Blakamin]

Sorry, I don't see the difference between the 'old' word of mouth and the 'new' internet forum method of telling people about good (or bad) service. There is no right of reply to any form of 'mouthing off' about an experience and the content will always be slanted. It will always that person's worst part of that experience too. Regardless of what else the business may have done.

totally agree!!!

Shit, when I get called out at midnight to pick up a machine I dont charge them "wanker tax"... I have to smile no matter how pissed off I am or how badly they have fucked my saturday night... Word of mouth is everything... If I got shitty with customers we'd have none and I'd be on the dole.... we sacked 2 guys in the last 3 months for this reason, which is why I'm doing this job...
also, If we quote a price, thats the price... we dont change it because something went wrong... in fact, if shit like that happens we'll probably give them a discount to keep customers... I get no "right of reply" with any customers.. If our machine fucks up and I get called at 3am to fix it, thats what I do... I dont like it but its my job... I'm actually sub-contracted so I could get someone else to do it, but then I make no money.... and thats why I work... money... that wreckers not getting any of mine after hearing petes side of the story either... he wasnt the one in canada. he was going to buy a tank and the owner fucked up... I'm glad I know, saves me wasting my time and finding it out for myself...
as for pulling something off and no-one showing up to get it, at least its off now.. he wont have to do it again... I hate it when I pre-arrange a time to pick something up and its not ready... like apex motorcycles and my zeal battery (2 hour wait)... they aren't doing me a fucking favour... I'm PAYING for it!!!