Unhelpfull peoples !!

[F5 Dave]

Yeah but then that engine can’t be sold as complete without extra work & maybe you might never sell that engine so it’s all lost time.

All I am saying is there is more to this story than has been discussed here, but the internet is a powerful tool for slagging people off. Look how angry some people have gotten & no one here knows the full story. Only bits taken out of context.

[Biff]

I agree with Blakamin agreeing with Skunk - tough shit is what I say. I've worked in the commercial side of my industry for 8 years now, dealing with contracts that can work out at 10's of millions of $$'s at a time. Any minor slip up costs $10's if not $100's k's of dollars in lost revenue.

If you're a good business man you take the rough with the smooth, and when the going is good you ensure that it's good enough to cover your arse during the bad times.

Here are 5 basic rules of business:

1. The customer is AWAYS right. Even if he or she is a fucker and always wrong. Because they pay your wages, overheads and put the food on your table etc etc etc
2. See 1.
3. See 2
4. See 3
5. Word of mouth is key to the success of all businesses. Remember the adage, "If a customer is happy he will tell one of his friends, if he's unhappy he'll tell 10", then they'll tell 10 more etc etc.

I can tell you untold horror stories of some huge cock ups by either myself or my staff. Shit happens, but the bottom line is customer service is what the reputation of a company is built on. Phuck that up and you deserve to go under.

Shit service really pisses me off and everyone has the right to tell anyone or as many people as they want about their experiences. At least on here there is a real right to reply, so let's cut the crap on this one. If this knuckle head feels hard done by tell him to come on here and tell us his side of the story. Free speech works here.

...........calm Biff, calm

[vifferman]

as for pulling something off and no-one showing up to get it, at least its off now.. he wont have to do it again... I hate it when I pre-arrange a time to pick something up and its not ready... like apex motorcycles and my zeal battery (2 hour wait)... they aren't doing me a fucking favour... I'm PAYING for it!!!

Yeah, that's right, as is the rest of your post - good stuff, Blakamin!

I recently had to find a part for the 205GTi. Spent ages ringing around, eventually found something, and said I'd come and get it. They said, "It's still on the car - come tomorrow."
So, I did. Took me about 35 minutes to get there, and when I arrived, expecting it to be on the counter waiting, it was still attached to the car. So I had to wait while the dude unbolted it (with some help from me, because the 'expert' didn't know how it was attached). I didn't mind too much, because I was pleased to get it, and the guy was polite and helpful, but it did waste another 15 minutes of time I couldn't really afford. If he'd been rude to me as well (like Mr Buckets 'n Bits), I wouldn't have even considered ever going back. As it was, I bought another part I hadn't planned to buy.

[F5 Dave]

. . .At least on here there is a real right to reply, so let's cut the crap on this one. If this knuckle head feels hard done by tell him to come on here and tell us his side of the story. Free speech works here.

...........calm Biff, calm

Which wastes more time for a part he didn’t want to sell in the first place & is unlikely to resolve anything & just get into a heated mess. The damage is done, just let it lie.

[Blakamin]

Yeah but then that engine can’t be sold as complete without extra work & maybe you might never sell that engine so it’s all lost time.

My first job at 15 was at a wreckers... supply and demand... If one person wants it, theres a chance another will...or you wasted your money getting it in the first place..
and, OK, say it was lost time... thats all part of being in business... I'd hate to see the hours I really do (working out tax, repairing machines, updating).... i'd be a blubbering mess over the fact I only get $2 an hour.... all a part of being the boss


Love the rules, BB... totally on the money!!

[Biff]

I think this thread may well have dissapeared had you not informed us that Fuckit & Shits charged "wanker tax" etc. Us lot being paying customers and such like.

Nuff said

[Daisy Duke]

So Biff - is that how you can afford your Ferrari and your numerous pads around the world then, because your a nice guy to your customers? Or is it because your good times outnumber your bad times?

[PZR]

I still conclude: Don't rag someone's livelyhood on the internet. You are not judge & jury.[/QUOTE]

I disagree. The customer is not only judge and jury but executioner as well for any business. If we, as customers, do not like the service we take our business elsewhere. I deal with customers every day and some are complete fuckwits but I am still obligated to provide what they want in the best manner I can so they get what they need. Because at the end of the day if the customer gets what he wants, then there will be two results.
A/ He gets what he needed and will hopefully come back.
B/ By giving me money I make profit and can stay in business which is the final goal of all businesses.
One cannot survive without the other

I was in two minds about this thread until I saw the answer from the guy who went in to get the tank. The man at the wreckers was wrong, no argument no matter how much the Canadian mucked him around there was no need to treat the local guy like that. Perhaps an apolgy could be considered as I am sure he must be following this by now. It would go a long way to restoring peoples faith for sure.
One disgruntled customer has the potential to loose a business 60 sales (some survey I read once) and there have been how many views on this thread now?

I dealt with Buckets a couple of years ago and felt he was straight up at that time no problems from me

[Biff]

So Biff - is that how you can afford your Ferrari and your numerous pads around the world then, because your a nice guy to your customers? Or is it because your good times outnumber your bad times?

Customer is King Daisy - that's why you've spent so much or yours and Kev's money with our company over the years, because the staff here look after you, are polite, cogent and reliable. You've also told your friends about us as well. Am I right?

[Paul in NZ]

Well it's a funny old world alright!

People have a nasty habit of being (well) people and thus a little unpredictable. Seems like 2 sides to the story and while the internet is a hell of a tool to slag people off it's also a damnably easy way to get mis understood! Usually resulting in a slagging off! (sigh)

I've known various wreckers for 35 years or more and they all have good days and bad days. It's a funny old game! I think you have to accept that and there is no law says they have to deal with you if they don't like you! Like I said, they tend to be a breed apart and good on them! Helped me out more times than enough!

I've dealt with suppliers of brit bike parts that I've been assured were utter rogues and been treated like a saint. I've politely asked people to help me with all sorts of dumb shit (like welding an alloy peg hanger on a sunday in queenstown) and never had a problem.

One thing I have noticed though. People that have run ins with certain businesses seem to have lots of similar stories to tell... Funny that eh? :sly:

Paul N

Happily wrecking his own bikes

[scumdog]

Well, after all that I'm glad I'm in an occupation that has EVERYBODY liking me and no bad experiences to post here!!

[Amarzzata]

I didnt get myself another fuel tank GAV, i started to modify the one i have instead! last w-e, I've made some big holes in my tank and i managed to form a sheet of metal to make "clip-on dents" in it...looks cool but the job is only half done right now. Oh, and i know the guy you are talking about for the VTR/VTZ conversion...he's a member of our VTR250 forum.

And pete376403, thanx again for the help, and sorry for the trouble !!

[Rainbow Wizard]

I think this thread may well have dissapeared had you not informed us that Fuckit & Shits charged "wanker tax" etc. Us lot being paying customers and such like. Nuff said

There it is Dave, I figure if B&B are really into bikes it'd be a wise move for him to be a member of this site. He could then have defended himself personally, and potentially shot himself (more times?) in the foot. Looks to me like a simple case of one who can't spell trying to deal with one who can't sell!
I suspect both parties have been compromised by this joust, and probably justifiably so, and admit any impact is likely to be felt more by B&B than by the Mounty. Sure sounds like B&B could use some people & business skill training though. Don't know what the number is, but here endeth the ? lesson.

[Roadrash]

I think that as a customer when you need something you often feel like they have you over a barrell ESPECIALY when they have the part right there and other shops can't help you or will take more time, i.e 3 weeks x japan.
so bitching about getting a raw deal to whoever will listen is often the only real comeback you fell like you can get when you fork over your hard earned cash. "I will always stand by the people who help me....and tear down those who stand in my way."

[Kickaha]

Here are 5 basic rules of business:

1. The customer is AWAYS right. Even if he or she is a fucker and always wrong. Because they pay your wages, overheads and put the food on your table etc etc etc
2. See 1.
3. See 2
4. See 3
5. Word of mouth is key to the success of all businesses. Remember the adage, "If a customer is happy he will tell one of his friends, if he's unhappy he'll tell 10", then they'll tell 10 more etc etc.

I don't agree,the customer is always right up until the point he becomes an ignorant,arrogant fuckhead who starts costing money to service and then he can piss off,and while this happens very rarely,in the past we've have had clients who would blatantly lie to try and get their way and no matter what we did it wasn't good enough sowe would politely tell them there business was no longer required,this meant we could spend more time on other customers who didn't cause us the same grief and profitabilty rose as a result.

And the surveys we've done(a long time ago)showed that adage to be incorrect,if a guy tells five of his mates only one pays sufficent attention,if a woman tells her friends four of them do,so guess who we tended to focus on slightly more.

Word of mouth is indeed a key business ingredient and probably the best advertising a business can have.

I've dealt once with Buckets and Bits and was given quite good service even though it was small value item.

On a positive note, i've had really good service from GP Trading.

Me too! very prompt reply to my emails and the parts on the way the moment payment was recieved