Discussion on Quasi Gear from Wellington Gear Thread

[Robert Taylor]

This thread is getting silly.

If people have an issue with the quality of goods or services provided by any vendor, they should in the first instance take that matter up directly with the vendor. Malicious and spiteful slagging off and ambush tactics in public forums do neither party any credit.

Even the "best" of businesses are always capable of selling a lemon or doing something that pisses a customer off. The measure of their mettle is what they then do to put matters right. I come from the school of spending whatever it takes to remedy legitimate customer concerns. While that may sound like a recipe for disaster, if you sell good products, employ good people and have good management systems, the cost of that is potentially dwarfed by the cost of not doing it, particularly in reputation cost terms. Denial, excuse-making or blame shifting achieves little other than anger and resentment.

The originator of this thread started it with the best of intentions. However it is fast reaching a point where some form of intervention by the site's Moderators is largely inevitable.

I agree with that sensibility, forums do tend to thrive on kangaroo court mentality.

[The Stranger:Me]

I agree with that sensibility, forums do tend to thrive on kangaroo court mentality.

They do, however I don't see that is the case in this instance. Do you?

In my view neither Quasi nor PJ has come out of it with egg on their face (yet) and both have responded in a measured and reasonable manner.

PS, my humble apologies for not getting those valve springs back to you.
I was waiting until I had a chance to thoroughly test the lighter ones to be sure which ones were betterer and became very busy with work.
The lighter ones are way better at normal road speeds and certainly no worse at pace, so I shall get the heavier ones back to you real soon.

[Robert Taylor]

Im still trying to figure out how it is that if someone tears the arse outta their jeans its my fault ?

( Cynically ) because the world owes everyone a living except for the dirty filthy thieving capitalists like you and I. And the politics / culture of blame ( wasnt my fault ! ) is now endemic in our society.

[Robert Taylor]

They do, however I don't see that is the case in this instance. Do you?

In my view neither Quasi nor PJ has come out of it with egg on their face (yet) and both have responded in a measured and reasonable manner.

PS, my humble apologies for not getting those valve springs back to you.
I was waiting until I had a chance to thoroughly test the lighter ones to be sure which ones were betterer and became very busy with work.
The lighter ones are way better at normal road speeds and certainly no worse at pace, so I shall get the heavier ones back to you real soon.

No it was more a general observation about how so many are prepared to get on the bandwagon and let utter rubbish pour forth.

No worries re springs, no stress.

[PirateJafa]

Im still trying to figure out how it is that if someone tears the arse outta their jeans its my fault ?

( Cynically ) because the world owes everyone a living except for the dirty filthy thieving capitalists like you and I. And the politics / culture of blame ( wasnt my fault ! ) is now endemic in our society.

Or rather Mr. Taylor, you could actually read the posts in this thread. A novel concept on this internet thingamagummy I know.

You would then note that I have not asked for anything - not a refund, nor a replacement. I'd already considered this to be a particularly expensive lesson learnt.

The purpose of my contribution to this thread was to warn the gear-looking public that Quasimoto's gear can be of highly suspect quality and durability, as well as having a mere chuckle at the nigh on non-existant customer service of the business.

Rather, I'd recommend anyone looking for gear to go and find something mass-produced in minimum-wage asian sweatshops.

Because it actually lasts.

Generally I'm a pretty easy-going guy, but some things are enough to bring me out from the shadows.

[The Stranger:Me]

( Cynically ) because the world owes everyone a living except for the dirty filthy thieving capitalists like you and I. And the politics / culture of blame ( wasnt my fault ! ) is now endemic in our society.

I got to admit, I'm more than a little disapointed in both you and Quasi.

Quasi has suggested that PJ return the jeans for inspection.

As I see it PJ should be given the benefit of the doubt, at least until they have been inspected.

Robert, I think it is you whom are convening the kangaroo court in this instance.

Were I to suggest that a product of yours was faulty, I am damn sure you would.
1) want it back to check and put right.
2) wait until you had inspected before calling me a liar.
If I have that wrong sir please let me know.

[Quasievil]

This thread is starting to piss me off frankly, their has been discussion between me and Mr Pirate, and thats not the business of the general population on KB, the fact that this is exploding into some kind of examination on my customer service "live to air on KB" frankly isnt fair.

I originally declined Mr Pirates claim over a week ago (the first time I have EVER done that) for reasons that are based on factors which I think fair and reasonable and certainly within the guidelines under the CGA, (ie I didnt rip his pants) he has now raised it in a public forum for all to see, thereby affecting my business unfairly.
I can show a hundred comments on this site about my excellent customer service which I take pride in, so all that is out the window?
Now that Mr Pirate didnt get his way am I to forget that im running a business due to pressure on here and refund him ? Well that isnt going to happen.
I dont even know what he wants (other than degrade my good reputatution) despite me asking Him twice.

So keep the damage going people Im out for the day
cheers

[Quasievil]

Or rather Mr. Taylor, you could actually read the posts in this thread. A novel concept on this internet thingamagummy I know.

You would then note that I have not asked for anything - not a refund, nor a replacement. I'd already considered this to be a particularly expensive lesson learnt.

The purpose of my contribution to this thread was to warn the gear-looking public that Quasimoto's gear can be of highly suspect quality and durability, as well as having a mere chuckle at the nigh on non-existant customer service of the business.

Rather, I'd recommend anyone looking for gear to go and find something mass-produced in minimum-wage asian sweatshops.

Because it actually lasts.

Generally I'm a pretty easy-going guy, but some things are enough to bring me out from the shadows.

So send then them back so we can see them please

[jrandom]

Well, I have a few comments to make...

1. When I buy a one-piece, it'll be either a Quasi or an A* set. Haven't decided which yet, but from what I've seen, the quality is comparable. I'll just go for the best deal at the time.

2. I've had a few decent crashes in my Quasi two-piece leathers, they've worked well and are still going strong.

3. I think 'Quasimoto' is a great brand name, particularly for a one-piece with an aero hump. Anyone without the wit to appreciate it is a boring cunt.

4. I have a $250 pair of Draggin jeans which fell apart after something (I'm not sure what; either battery acid or bleach) dripped onto one leg. Had to get them patched. Denim is not leather, it's just cotton fer chrissake. It's gonna fall apart under any sort of abuse regardless of how much you paid for it.

5. Dainese gear is for pillions and pretentious wankers.

[Mom]

Were I to suggest that a product of yours was faulty, I am damn sure you would.
1) want it back to check and put right.
2) wait until you had inspected before calling me a liar.
If I have that wrong sir please let me know.

I cant comment on faulty product as there was no fault, but I can certainly assure you that if there are any concerns or issues with something that Robert has sold, he bends over backwards to ensure the customer is happy! Outstanding customer service!

[Dakara]

Having owned a Pair of Quasi's Sliders I have no fucking clue how you tear a hole that big the arse of them... especially since it wasn't down a seam. But basing the quality of all his gear (i.e Leathers) from some crappy little Denim sliders which regardless of brand wouldn't protect you from more than a few scrapes sub 50k is pretty ignorant and wel.... retarded

As for Quasi's gear, I bounced off a Truck and slid down the road in one of his 2 pieces you wouldn't know from looking at them that they'd even been binned.

As for Customer service... I got some Gloves a while back, sadly the stitching went on one of the fingers. No problem, every brand/product in the history of man has had faults. I send them back, and also decide to buy some Waterproof gloves for the daily commute. Quasi sent me a new pair to replace the faulty ones, and the Waterproof gloves free.

I'll keep buying his gear cos it does the job and I don't have to put the house up for mortgage to afford it... and the Customer service is far better than any shop I've been to.

Which is better, A* or Qusi? Who fucking cares, they both do the same job just at vastly different prices.

[Quasievil]

Having owned a Pair of Quasi's Sliders I have no fucking clue how you tear a hole that big the arse of them... especially since it wasn't down a seam. But basing the quality of all his gear (i.e Leathers) from some crappy little Denim sliders which regardless of brand wouldn't protect you from more than a few scrapes sub 50k is pretty ignorant and wel.... retarded

As for Quasi's gear, I bounced off a Truck and slid down the road in one of his 2 pieces you wouldn't know from looking at them that they'd even been binned.

As for Customer service... I got some Gloves a while back, sadly the stitching went on one of the fingers. No problem, every brand/product in the history of man has had faults. I send them back, and also decide to buy some Waterproof gloves for the daily commute. Quasi sent me a new pair to replace the faulty ones, and the Waterproof gloves free.

Cheers mate, your knee sliderz left this morning to dude

[boomer]

An interesting thread indeed.

• A customer disgruntled and had enough of trying to get 'reasonable' satisfaction then moves on to slander/Libel. * i say reasonable.. its subjective.
• A shop owner trying to repute his customer services and product; maybe better letting the product speak for itself?! its hard.. do you stand up for your product and open yourself up or ignore it and automatically become guilty!

I agree whole heartedly with CS363 .. I know that big companies like Alpine Stars have facilities where they test each product to see the effects of a) certain number of times being thrown down the road, b) assimilating walking 10,000 k's c) putting a garment on and off 100,000 times d) being hit with a heavy weight or dropped from a height... repeatedly. That being said, i don't know what quasi's gear is like and if it a) goes through these same rigorous tests and b) stands up to the same rigorous testing; But i do know it hasn't and can't have had the same R&D and time afforded to its development as other more time proven brands... hence we see a price and brand perception difference.


I'm not taking sides here

[Brett]

An interesting thread indeed.

• A customer disgruntled and had enough of trying to get 'reasonable' satisfaction then moves on to slander/Libel. * i say reasonable.. its subjective.
• A shop owner trying to repute his customer services and product; maybe better letting the product speak for itself?! its hard.. do you stand up for your product and open yourself up or ignore it and automatically become guilty!

I agree whole heartedly with CS363 .. I know that big companies like Alpine Stars have facilities where they test each product to see the effects of a) certain number of times being thrown down the road, b) assimilating walking 10,000 k's c) putting a garment on and off 100,000 times d) being hit with a heavy weight or dropped from a height... repeatedly. That being said, i don't know what quasi's gear is like and if it a) goes through these same rigorous tests and b) stands up to the same rigorous testing; But i do know it hasn't and can't have had the same R&D and time afforded to its development as other more time proven brands... hence we see a price and brand perception difference.


I'm not taking sides here

Well said, I think you have offered some succinct in put.

[Brett]

With any product manufactured there will be 'seconds' or mal-manufactured items, a simple fact that any manufacturer from t-sirts to highly sophisticated machinery has to come to terms with. Quasi will know this and probably struggleswith it every now and again, and I am 100% certain Alpinestars, Dianese etc. are faced with similar issues.

To comment on Quasi's credibility I can only say that I know of quite a few instances where he hsa been generous to a bone. Won't go into them right now, but a simple example is the free race suits every now and again.

To date, I only own a Quasi Back protector (which, Quasi, I would like to upgrade to that new chest protector system you were talking about a while back) and I have been more than happy with it. I have seen a few blokes slide around on the ground in Quasi leathers and they seem to hold up to the assault as well as any other reputable brand. Let us not forget that all cow hide leather will tear every now and again. When I want a 1 piece race suit, I will happily try a Quasi one, because I think they look awesome, and are brilliantly cost effective. I also like to support entreprenuers who are local and who are trying to give it a good go. (And mostly succeeding from what I can ascertain).

I must be perfectly honest and say that I am sceptical of all kevlar jeans, denim is cotton at the end of the day and it is suceptible to damage and wear and tear where leather is not.

I have not been privvy to the rest of the Quasimoto gear debates and am not interested in getting involved. I do not believe that KB is a place where these concerns can be addressed with the due respect that the business owner and the process deserves. It inevitably turns into a bashing of one party or another.