Paypal buyer protection sucks

[vgcspares]

I win an Ebay auction
then I pay $69 through Paypal
2 days later Ebay revokes the membership of the seller and cancels the auction
I raise the issue with Paypal
After due consideration (3 weeks) Paypal refund $0.31 which they say they received from the seller

Paypal claim to be the "Safer, easier way to pay for the things you Love" - How do they figure that ?????????

Anyone had better luck getting a refund from Paypal and if so : HOW ?

[Cajun]

yeah we recovered $400 worth from a auction we won, seller ever shiped items, and refused to reply to emails etc etc.

Took a bit of work. but got there in the end

[racerhead]

Had a similar experience with them aswell.
Bought an item worth about 100 euro and waited a week for it to show up but no sign so got onto the seller who never replied to 1 single email(about 7-10 in the next few days) I then got onto paypal who contacted the seller and he replied to them straight away saying that the item was posted but he had no proof of this. Paypal took the side of the seller and presumed I was trying to pull one on them so they cancelled my account

[MotoGirl]

You do it via the Paypal website's Resolution Center (under My Account) by going to Report a Problem > Item Dispute. I believe you only have 28 days to lodge the dispute. Some sellers are cunning and delay you long enough so the 28 days runs out.

[Jantar]

I've only ever made one claim for around $60. Received almost a full refund (less about $2.60). The seller was a New Zealand company too.

[vgcspares]

You do it via the Paypal website's Resolution Center (under My Account) by going to Report a Problem > Item Dispute. I believe you only have 28 days to lodge the dispute. Some sellers are cunning and delay you long enough so the 28 days runs out.

Exactly what I did, after having got nowehere with Ebay (who had cancelled the auction after the fact) - it seems that Paypal only reimburse what they manage to recover from the seller, which apparently comes from any balance he may have left in his Paypal account.

Not much in the way of a buyer guarantee is it ?

[prettybillie]

yeah we recovered $400 worth from a auction we won, seller ever shiped items, and refused to reply to emails etc etc.

Took a bit of work. but got there in the end

I had the same issues with the lowering links I ordered off Ebay - all the effort to get my $80 back so means I won't buy off Ebay again!!!!!

[MotoGirl]

It's also ringing bells that I have have been reiumbursed through MasterCard... It's hard to remember when this was a couple of years ago!

[SPman]

I had some firm access my paypal account and pay themselves 100 euros ! Tracked it down to a German skateboard and gear firm - notified paypal resolution services and eventually (about 3 weeks, I think) got my money refunded (after changing all my accounts).

[Owl]

Cheers for the heads up! I'll be a little more wary in the future.

[geoffm]

Put a chargeback claim in with the credit card company?
Worth trying , although I don't know how successful it would be since Visa are one step removed from the seller.
Nothing like a merchant chargeback to get their attention, except for Ihu/ Vodaphone who are so stupid that changing ISPs was the only thing that worked.

[FruitLooPs]

I had some firm access my paypal account and pay themselves 100 euros ! Tracked it down to a German skateboard and gear firm - notified paypal resolution services and eventually (about 3 weeks, I think) got my money refunded (after changing all my accounts).

Yeah some c*ck got into my paypal and transferred himself $100NZ, got the money back through the disputes center.

Bugger that though, I'm closing my PP account - secure my ass and ebay is full of scammers from what I've heard and seen.

I also lost $1,000NZ in a private sale through a bike forum in the USA. So keep vigilant folks! I'll stick to tardme myself.

[vgcspares]

Just to keep you updated, they said I'd be reimbursed from whatever they could recover from the seller - considering they cancelled his membership I'm not holding my breath .............................

[Pascal]

I've read enough horror stories about PayPal that I wouldn't touch it with a ten foot bargepole. Have a browse through this:

http://www.paypalsucks.com/

[Askelon]

Their guarantees are a waste of time. They basically only recover the money if either the seller still has money in their paypal account or the seller agrees to refund. I went thru it all with a paintball company. After months of stuffing around I finally got a refund. They tried every trick in the book to not refund me of course - sadly you cant even trust the big ebay sellers (the one I had trouble with had 10k+ of good feedback).

I dont use paypal for any big transactions anymore..