Why Holeshot has lost my business forever (the getting fucked around thread)

[Maha]

I picked up the scoot this morning, no one said a word to me, they just sort of looked in my general direction. If it had of been my business, I'd have to wanted to chat about things (but hey, what would I know?).

I walked in there last summer, with the difference in cash between what I thought a reasonable price for scoot would be, against the price of a new 750. I had the wad of cash in my pocket, it looked like a brick against my side. After some discussion, they wanted to give me less than I would have thought possible against what I thought they'd sell her for. The price was confirmed when I saw a similar thou (with 15,000k more mileage) for sale for $1,000 more than I thought they'd retail it for... I rode away with cash in pocket, and instead MadBikeBabe has a nicer car.

Yeah mate I agree....get the deal done!
Is it really that hard when someone wants to spend money in your shop??
All they have to ask is, ''what will it take to do the deal''?? and make it happen, tweak the figures in ya have to just make it happen, want the business or not? there should be no grey area, is back or white.

They made it happen for me here at Warkworth Honda.

[jonbuoy]

Yeah mate I agree....get the deal done!
Is it really that hard when someone wants to spend money in your shop??
All they have to ask is, ''what will it take to do the deal''?? and make it happen, tweak the figures in ya have to just make it happen, want the business or not? there should be no grey area, is back or white.

They made it happen for me here at Warkworth Honda.

The idea of a business is to make money, not just "close deals". Trading in will always get a lower price than private sale. If they didn't bike shops would just end up as a "swap shop". With the warranty and consumer protection they are forced to give on all bikes they wouldn't make any money at all.

[Swoop]

They will probably see it as slagging off though. It's public name and shame and bad publicity... Call it what you will, it's still not good for them.

So?

If they are, in fact, a business that wants to (first) survive and (second) expand, then working out what "customer service" is, would be a good starting point.

If they cannot deal with this minor point then they should close their doors immediately.


I would hazard a guess that ANY dealership around the country, watches a minimum potential of $15,000 worth of business walk in and out of their doors on a daily basis.
How they take advantage of that business is up to them... unfortunately.

[AlBundy]

So?

If they are, in fact, a business that wants to (first) survive and (second) expand, then working out what "customer service" is, would be a good starting point.

If they cannot deal with this minor point then they should close their doors immediately.


I would hazard a guess that ANY dealership around the country, watches a minimum potential of $15,000 worth of business walk in and out of their doors on a daily basis.
How they take advantage of that business is up to them... unfortunately.

I'm not disputing that at all, hence saying hopefully they take it on board and maybe change things...

[puddy]

Dont worry im not old enough for a girl/boy friend just yet - mum says i'll understand when im older

Gay BUT(T) PROUD!

[Crazy Steve]

I dropped Scoot on the trailer at Taupo on September 26th, and if I had of known what was ahead of me I would have gone postal and kicked the shit out it then and there...

Anyhow, I digress.

Dropped the bike. Made a claim. Got told to turn up to Holeshot (who I stupidly named as the repairer). Parts guy made a note of the VIN and priced up the parts.

Assessor said that the bike needed to be assessed by the workshop manager. Which would have been fine if the guy was ever there. I went back in five times, and finally the assessor tied the guy down, and the bike was assessed.

Turns out they're going to repair the panel, not happy considering I pay for full insurance, and the damage aside, there's not a single scratch on Scoot...

Finally got the go-ahead from the assessor, dropped the bike off last Wednesday.

Dropped in this morning after expecting the repair to be pretty much completed, they haven't started on the bike. The workshop manager tells me that the bike isn't even booked in, he hasn't called the assessor etc etc...

That is so fucked. This process has taken since late September. I lost patience and after having a rant at Jamie (one of the owners), I'm picking Scoot up tomorrow.

Now, I've run a chain of retail stores, and when I was GM, if someone had of had this happen, I would have bent over backwards to get it sorted without the need for several visits, or no action at all.

This is so fucking piss poor.

So, no more visits to Holeshot for AlpineStars stuff. No more servicing in their workshop. Definitely won't be spending my next bonus cheque on a new 750 in their store. I've spent literally thousands on stuff over the years and a couple of their guys are decent sorts, but...

Waited 13weeks plus for a repair done by Hamilton Motorcycles...No loan bike no using the bike while repair was underway...

And I will never go back to Holeshot/They will never get my money....There sales staff are useless....

I went and test rode the K8 750 from there shop...Salesman says 15min test ride should be fine.... Im thinking 15mins WTF ? ?

I get back and ask to ride the K7 750...Sorry we dont have one available..

So I go to the next shop that has a K7 750 available to test ride....Test ride it then BROUGHT IT...Sale done..

Thanks Holeshot for showing me your true colours....

Crazy Steve...