Originally Posted by
NinjaNanna
Just thought I'd let you know about my experience with George from Motorcycle Doctors.
What an absolute delight, he did the 10,000km service on my 04 R1 just prior to Christmas - great service and great price. The single biggest thing that I appreciated the most was that he actually speaks to you and doesn't let you feel that it is below him or a waste of his time in doing so. I'm sure most average Joe's can appreciate this isn't really all that common at a dealler - sure the Sales Guy is more than happy to talk but try and have a conversation with the mechanic and it's not very comfortable (especially if you're not that mechanical yourself).
What really tipped the scales for me and made me want to put this thread up is that yesterday I had 2 missed calls (but no voicemessage) from a number I didn't recognise. I recieved another call from the number this morning and loe and behold it was George just ringing to check that I was happy and everything was great with the bike. THATs 3 phone calls just to check that I'm happy.
To me that is EXCEPTIONAL CUSTOMER SERVICE - thank you George - you will get all of my business!
how much was the service?
Then I could get a Kb Tshirt, move to Timaru and become a full time crossdressing faggot
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