Unacceptable customer service!

[HenryDorsetCase]

3) My 12 month old watch stopped dead. I took it into the NZ agent in Auckland to replace the battery and they said it will take 6 - 8 weeks... What? Apparently they have to send it to Switzerland. Note: this actually happened in Nov and I'd forgotten about it until I rang them on Monday. "We don't know sir." What?

theres your problem. Buy an Omega Speedmaster Pro: manual wind chrono "The only watch worn on the Moon". You will never need another battery. Ever.

Watches with batteries = fail.

[Finn]

What brand MTBs, and which shop? Presumably you're looking to get it done under warranty?

Aside from that, I've started using Bike Central in Britomart Place. Best bike shop in town, IMHO, and I've been a customer of most of them at one time or another.



Battery? Heh. Four years on, I really do like my Citizen Eco-Drive.



Oh yes, they are, aren't they.

The bikes are Marin and got them on Barry's Point Road. Under warranty so no problem there.

The watch has an emergency beacon in it and they said they are too afraid to touch it.

Orcon are bloody brilliant. Best customer service I've had from anyone in years.

[jrandom]

The bikes are Marin and got them on Barry's Point Road.

Ah, right.

Shudder.

The watch has an emergency beacon in it...

In case you lose your wrist?

[Finn]

Ah, right.

Shudder.



In case you lose your wrist?

They are quite particular on the criteria of using the beacon. I even had to sign a contract. I'm not sure if a lost wrist is an acceptable reason but we could get drunk one night and try.

[jrandom]

I'm not sure if a lost wrist is an acceptable reason but we could get drunk one night and try.

I could think of a few places to stash it.

[Forest]

I no longer have any expectations when it comes to any type of service in NZ. It really is appalling. In just the last week and a bit...

1) My 5 year old dishwasher broke down. A week later and they tell me they don't have a replacement part but they can sell me a new dishwasher. I told them where to go.

Sounds like they might be breaking the CGA. There's a reasonable expectation that a major household appliance will be serviceable five years after it is purchased.

Talk to the Ministry of Consumer Affairs if you want to take it further:

http://www.consumeraffairs.govt.nz/c...ultygoods.html

Spare parts and repair facilities

This is a guarantee that a manufacturer must give. Unless the manufacturer has let you know that it is not possible, you have a right to repair facilities -some place that can fix your goods - and spare parts for goods you buy.

This right applies to all new goods. It also applies to second hand goods that have been imported into New Zealand and you are the first person to buy them.

This right only applies for a reasonable time after the goods have been bought.

If you buy imported goods, the importer must take reasonable steps to provide repair facilities and spare parts. You can not expect a New Zealand company that makes the same brand to provide these things for imported models.

[imdying]

They are quite particular on the criteria of using the beacon. I even had to sign a contract. I'm not sure if a lost wrist is an acceptable reason but we could get drunk one night and try.

I could think of a few places to stash it.

BAHAHAAHAHA, fuck I'd fly up for that

[ducatilover]

well finn, you seem to be having a hard time but for gods sake mate dont go and loose your wrist over this

[Tone165]

I want to take this opportunity to report some GOOD service.

Cycletreads..

In Nov I got a tyre fitted while over in NZ.

The fitter guy was a bit of a tool, and gave me a bit of lip cos I wanted to fit a Pilot Power 2CT to my GTS100AE (Tourer)

He dint have one so I reluctantly accepted a Pilot Road 2..still a damn fine tyre byt once youv'e had a Power 2CT it's hard to go back!

He made a shit job of fitting, did not re-tighten stuff, and one of my panniers ended up sliding up Glenfeild Rd.

I emailed them, but really did not expect a whole lot.

I received a reply, basically saying what a top guy the fitter is and how its unlikely he did a shit job but that it would be looked into.

I pretty much thought.."Yeah right" and did not expect to hear any more.

2 days later, I got a very pleasant and appologetic email from the manager.

He did nopt blame anyone else for anything, in fact he backed his guy up..but...and heres the good bit...he said that he was very keen that I should be satisfied in my dealings, and offered a very generous refund.

I was very happy...these days we don't tend to have very high expectations, and its really nice when they are exceeded!

[ducatilover]

thats quite lucky [apart from the shit service]

[MarkH]

theres your problem. Buy an Omega Speedmaster Pro: manual wind chrono "The only watch worn on the Moon". You will never need another battery. Ever.

Watches with batteries = fail.

I bet my Seiko cost less, it keeps perfect time and when I needed a new battery the shop changed it while I waited. I have never heard of waiting 6-8 weeks for a battery replacement.

[gixxerchic]

It's really annouying isn't when someone makes a mistake with your account? Especially when it's not in our favour, right?

I'm not trying to make any excuses for the team at T/Jury, but I know they are good guys and if you didn't know already, they've been through a really tough couple of months since Tony was killed in an accident in December. (You can read about it on the Wairarapa Times Age website link below). Maybe we could show a little compassion and give them a break?

http://www.times-age.co.nz/localnews...thesubsection=

[Sky-hi]

I have never heard of waiting 6-8 weeks for a battery replacement.

If your watch is waterproof rated to any decent depth, a battery change should take about a week as It's sent to the naval base to test its waterproofing after the back has been opened.

Limited edition Tissot MotoGP watch FTW

[madbikeboy]

I have this mental picture of the watch coming back from the navy tanks, and note saying, yep, battery is fine, but it leaked so the watch is rooted. Better luck next time...

Anyhow...

Frigging Tony at Haldanes... I'm going to have real problems if I can't bitch about the parts guy.

I turned up today, wrong brake lever in hand (along with Master Cylinder). As I thought, I was wrong about year, so Tony pulls out a heap of levers, and he finds the correct one (which turned out to be a third of the price). Efficient and cheap. And he did an awesome deal on a shiny new track stand.

Excellent customer service. Who would have thought it possible?

[MarkH]

I have this mental picture of the watch coming back from the navy tanks, and note saying, yep, battery is fine, but it leaked so the watch is rooted. Better luck next time...

Anyhow...

Frigging Tony at Haldanes... I'm going to have real problems if I can't bitch about the parts guy.

I turned up today, wrong brake lever in hand (along with Master Cylinder). As I thought, I was wrong about year, so Tony pulls out a heap of levers, and he finds the correct one (which turned out to be a third of the price). Efficient and cheap. And he did an awesome deal on a shiny new track stand.

Excellent customer service. Who would have thought it possible?

Tony is pretty good - he managed to give me the wrong oil filter a couple of weeks back, but when I took it back he apologised and gave me 2 of the right ones for my trouble. I also compared prices on a couple of things and found Haldanes was cheaper than Colemans.