Unacceptable customer service!

[The Pastor]

Yeah service in nz, wtf somone could open a bussiness any bussiniess and clean up if they could offer good price and customer service (i.e ringing up your frigging clients and saying "hey mate i said the bike would be ready tomorrow, but a part hasnt shown up, i'll call you back when it arrives and give you an eta" and then actually doing it.

[madbikeboy]

Tony is pretty good - he managed to give me the wrong oil filter a couple of weeks back, but when I took it back he apologised and gave me 2 of the right ones for my trouble. I also compared prices on a couple of things and found Haldanes was cheaper than Colemans.

the interesting thing here - I live on the shore, and yet I drive through Auckland traffic twice a month to buy parts from Haldanes (after losing patience with another Suzuki dealer on the shore). I've spent a reasonable chunk of cash at Haldanes on bits already. I wonder if they're missing my disposable income at the other store??

[ducatilover]

It's really annouying isn't when someone makes a mistake with your account? Especially when it's not in our favour, right?

I'm not trying to make any excuses for the team at T/Jury, but I know they are good guys and if you didn't know already, they've been through a really tough couple of months since Tony was killed in an accident in December. (You can read about it on the Wairarapa Times Age website link below). Maybe we could show a little compassion and give them a break?

http://www.times-age.co.nz/localnews...thesubsection=

i have been dealing with them for four and a half years, since trevor left i have never had decent service, now the new guy who has taken over is being a twat, i have no problems with any of the team there, the problem was the new guy.

[gav]

I no longer have any expectations when it comes to any type of service in NZ. It really is appalling. In just the last week and a bit...

1) My 5 year old dishwasher broke down. A week later and they tell me they don't have a replacement part but they can sell me a new dishwasher. I told them where to go.


Not bad eh.

Tell me about it, beware of heat pumps, most have a 5 year warranty, our top of the line Mitsubishi brand packed a sad, its between 5 - 6 years old, needs new compressor, approx $1000 + installation, but, sorry, no parts available any more! WTF? Bought a known name at the time for this reason!?
Haier brand dishwasher, about four years old, keeps breaking bits in the top basket, since changed suppliers, no parts available ....