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Thread: Emailing bike dealers...

  1. #16
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    17th February 2005 - 11:36
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    Quote Originally Posted by Big Dave View Post
    Some dick has probably gone on holidays and forgot to tell a sidekick to check the webmail or something.
    That's no less retarded than failing to tell the sidekick to answer the phone or unlock the front door.

  2. #17
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    13th September 2005 - 18:20
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    Quote Originally Posted by Dooly View Post
    Its also good to email as if prices and other important shit is discussed theres always a written record to fall back on if needed.
    Possibly a sound basis for their aversion to it...
    If it wasn't for a concise set of rules, we might have to resort to common sense!

  3. #18
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    21st August 2008 - 22:19
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    In general I've found the whole motor industry to be useless at fast replies via email.

    Phoning is usually the fastest way...just an industry culture thing I suspect...

  4. #19
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    17th April 2006 - 05:39
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    Quote Originally Posted by Dooly View Post
    I just dont buy the not used to emails, silly questions etc etc.
    Its about common fucking courtesy to reply.
    And about being proffessional.
    I'd like to say that email is sometimes a balls up. I'm no IT expert...but I had a customer email me three times...none of which I recieved. He then rang my boss to have a chat (fair enough too) about the lack of response...but it turns out I can for some reason only get emails from him if it's response to my emails. Not new emails he generates!!

    Don't ask me why.

  5. #20
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    30th March 2004 - 11:00
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    Quote Originally Posted by imdying View Post
    Now having said that, if you advertised with an email address, then bloody check it every day and answer the bloody emails. And if you have a website, keep the bloody thing up to date, otherwise it's worse than useless. This is really really basic stuff.
    Good point, Sir!
    It seems to me there's a whole lot of businesses out there (not just bike dealerships) that have a website and/or email address for no other purpose than to make them look 'up to date', but they serve no real useful function.

    While I'm complaining (again...) it really pisses me off all those parasitic websites that trawl up details of businesses, so when you do a google search for a business'ses's details, you have to wade through pages of crap that doesn't actually tell you anything useful, like address, website, etc. I suspect they trawl for info about businesses, publish it on their website, then hit up the businesses for some money for the 'service' they've provided (not!)
    ... and that's what I think.

    Or summat.


    Or maybe not...

    Dunno really....


  6. #21
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    24th August 2006 - 18:00
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    Hmmm...mate, you are not alone.

    2 years ago I was really interested in a BMW from a South Island dealer. I emailed and got no reply so I made a couple of toll calls. Unhelpful did not come close and I spoke to more than one staff member. The place was rotten to the core.

    At the time I was in the SI every 2 weeks for work and I made a point of stopping by. I let the sales staff try and sell me the BMW for a bit before telling them who I was and that their attitude had lost them the sale. I made sure the mechanics and customers nearby got the full story.

    I went past 3 months later and the bike was still unsold. Since then I heard the place has new owners/staff and is much better but I have never been back.

  7. #22
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    16th February 2006 - 07:26
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    Quote Originally Posted by Crasherfromwayback View Post
    I'd like to say that email is sometimes a balls up. I'm no IT expert...but I had a customer email me three times...none of which I recieved. He then rang my boss to have a chat (fair enough too) about the lack of response...but it turns out I can for some reason only get emails from him if it's response to my emails. Not new emails he generates!!

    Don't ask me why.
    Its not you guys mate.
    But I may come see ya in a few weeks when in Welly.

  8. #23
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    17th April 2006 - 05:39
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    Quote Originally Posted by Dooly View Post
    Its not you guys mate.
    But I may come see ya in a few weeks when in Welly.
    Yeah rock on in and say hi mate. Always a (crappy so they say) coffee or a beer here for you!

    Pete

  9. #24
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    15th July 2008 - 14:33
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    After reading through the posts I am in two minds.

    The first is that you have only tried one form of contact and that maybe you should try the phone or actually go and talk face to face, or just leave it and walk away.

    The other part of me is in accordance with the whole point of why have email and websites if they are useless?? that bugs me no end.

    I think you're really left with a decision, follow up the email with a phone call and/or personal vist or walk away from the bike, in the end it comes down to how keen you are for that particluar bike.

    On a side note what do you use to tell you when and how long for and how many times an email is read?

  10. #25
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    13th January 2004 - 11:00
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    Im on the other end of e mails like your enquiry.
    Yours sounds like a fairly straightforward series of questions except maybee the trade in value. That one is always really difficult. What one person calls mint another might cal fairly tidy or average
    To see a life newly created.To watch it grow and prosper. Isn't that the greatest gift a human being can be given?

  11. #26
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    22nd June 2006 - 19:35
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    Maybe hes a cash buyer
    Tis a Yamahahahaha G. Just thrash it like you stole it. Gixxer 4 ever
    It really did look very unloved. Specially as it was next to the R1 that the whole crowd wanted to look at. Gixxer 4 ever

  12. #27
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    Quote Originally Posted by Starky307 View Post
    The first is that you have only tried one form of contact and that maybe you should try the phone or actually go and talk face to face, or just leave it and walk away.
    Can't go in, its out of town.
    Yes I have tried one form of contact, the one that they have on their website that says..sales@.....
    The contact way they provide.

    It seems ridiculous that they cannot reply after nearly 3 days, and I should have to try again.
    But then again from all the talk about bike shops on here, maybe thats the norm for some.

    Maybe its me, maybe I need to chase the poor souls around and beg them to serve and take my cash.
    But I'm a funny old cunt, when I get ignored or fobbed off I get pissed off and walk.
    But its cool, I wont bother with the place, will go to another which is closer but dont have the bike in stock atm and see what develops.

    As a matter of interest, the shop/s I've alluded to are'nt in Auck or Welly.

    Maybe I should just buy a Jappa........
    Zukis seem to be taking over our HB KB group now........

  13. #28
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    Maybe people didn't read my post.

    There are a number of factors involved in the delivery of email, it may have not even got there. Like I said, it's not a guaranteed service.

    It is also possible they're slack cunts. Either way, you're not going to know if you dont call.

  14. #29
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    Quote Originally Posted by Devil View Post
    It is also possible they're slack cunts. Either way, you're not going to know if you dont call.
    Thats true, but I've moved on from them now.

    But in the past when have done that....'oh yeah, got your email, was going to get back to you, probably in a month or so etc etc...'

  15. #30
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    23rd April 2004 - 19:16
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    In this modern day and age, not replying to email is exactly the same as not answering the phone. If you rang up and asked stupid questions they'd more than likely respond, its not like there aren't stupid people with money to burn!
    KiwiBitcher
    where opinion holds more weight than fact.

    It's better to not pass and know that you could have than to pass and find out that you can't. Wait for the straight.

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