I had a claim with Swann about 10 years ago which took 3 months of me hounding them to sort out.
Turns out it was the other drivers insurance holding things up because they didn't have a statement from "their" witness. I told Swann to send them a copy of our witness statement, because it's probably the same person and things got settled fairly quickly after that. (Surprise, surprise!)
The other insurance company? AMI.
They're pretty good. An Aussie company who's been insuring bikes for moons. The only thing that lets them down is not having an 0800 number and only being able to contact them during business hours.
"Women & cats will do as they please, and men and dogs should relax and get used to the idea." Robert A. Heinlein
"Do not meddle in the affairs of cats, for they are subtle and will piss on your computer." Bruce Graham
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