Customer service
Last week I bought an LED replacement bulb for the tail light on my motard - thinking that the LEDs would handle the vibrations better. After the weekend the LED bulb was dead and I was a tad disappointed.
So yesterday I went and had a chat to the bloke who sold me the bulb and told him it had lasted me less than 300 kms. I didn't have the receipt with me, but it was the same guy who sold it to me.
Here's what he did:
Gave me my money back no questions asked.
Looked up a similar, but higher grade, product in a competitors catalogue.
Wrote down the part number and gave it to me.
Sent me across the street to the competitor.
What a good bastard! No doubt I'll be going to Butler's Auto Mart in Sydenham Chch again.
It is preferential to refrain from the utilisation of grandiose verbiage in the circumstance that your intellectualisation can be expressed using comparatively simplistic lexicological entities. (...such as the word fuck.)
Remember your humanity, and forget the rest. - Joseph Rotblat
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