Recently whilst travelling I lost the securing bolts for my back rack as I forgot to do them up tight before riding. As they're quite a one-off design I was kicking myself as I didn't think I was going to be able to get a replacement for them.
I decided to email Mark from Ventura-Bike.com who was more than happy to help. Not only did he know exactly what I was talking about he offered to courier me the replacement screws for free, and wouldn't even take payment I offered.
Absolutely amazing. Not only will I have my replacement screws for the pack rack, but I will definitely be returning to Ventura to order the rack system for my new bike when I get it. If you're looking for a bike rack, I suggest you do the same and check them out.
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