Triumph Motorcycles NZ Ltd - hard to deal with, or just crap at spare parts

**UberRhys** · 12th April 2010, 22:15

so I have been waiting for spare parts (via a dealer) from Triumph Motorcycles NZ Ltd. Nothing strange there - but the initial order was placed on the 28th of January and confirmed on the 3rd of February.

Curiosity got the better of me so a call was made to Triumph on the 15th of March where I was told by the Parts Manager that day (the 15th of March) that "after some sorting out, the parts were in the warehouse and would be couriered to (the dealer) that afternoon".

After speaking with (the dealer) about this, they suggested that the parts may not have even arrived in Triumph's shipment!!!

Today, still no parts and no explanation from Triumph after a carefully worded email.

Has anyone had similar dealings with Triumph as a distributor?

I am pissed about the complete lack of customer service from the distributor and was wondering if I'm being singled out, or it is the norm from them.

**Owl** · 12th April 2010, 22:18

Let me guess, they're not Triumph parts?

**PeeJay** · 12th April 2010, 22:30

Originally Posted by UberRhys

so I have been waiting for spare parts (via a dealer) from Triumph Motorcycles NZ Ltd. Nothing strange there - but the initial order was placed on the 28th of January and confirmed on the 3rd of February.

Curiosity got the better of me so a call was made to Triumph on the 15th of March where I was told by the Parts Manager that day (the 15th of March) that "after some sorting out, the parts were in the warehouse and would be couriered to (the dealer) that afternoon".

After speaking with (the dealer) about this, they suggested that the parts may not have even arrived in Triumph's shipment!!!

Today, still no parts and no explanation from Triumph after a carefully worded email.

Has anyone had similar dealings with Triumph as a distributor?

I am pissed about the complete lack of customer service from the distributor and was wondering if I'm being singled out, or it is the norm from them.

Entirely normal. Waste of time and energy. Triumph NZ is pathetic. Get on the internet, retail in the US is 50-70% retail here and it only takes 10-15 days and you will have them

**madmal64** · 12th April 2010, 22:36

Originally Posted by Owl

Let me guess, they're not Triumph parts?

My guess too! Piagio & Aprilia parts supply are crap via the local distributor. AF1 in the States are awesome. Longest its taken is 8 days to my door.

**HenryDorsetCase** · 12th April 2010, 22:45

You can't always get what you want
But if you try sometimes
You get what you need.

Getting bits ex the UK is also good. with the pound so weak it can be cost effective.

**Katman** · 12th April 2010, 22:45

I think we're starting to see a pattern forming here.

Instead of vilifying the bike shops at the end of the food chain (as seen in 'the other threads'), if there's a witch-hunt to be had, maybe it's the likes of Triumph NZ, Suzuki NZ, Bluewing Honda etc that should be put under the microscope.

**IdunBrokdItAgin** · 12th April 2010, 22:52

Originally Posted by Katman

I think we're starting to see a pattern forming here.

Instead of vilifying the bike shops at the end of the food chain (as seen in 'the other threads'), if there's a witch-hunt to be had, maybe it's the likes of Triumph NZ, Suzuki NZ, Bluewing Honda etc that should be put under the microscope.

Fully agree - this is the conclusion I came to after my thread on opening hours. It's the rules of the distributors that cause a lot of the problems bike shops have to live with - which annoy/ confuse customers.

It takes time to fully see this though and is not obvious when you first look into it.

Also they set the prices in the local market, which comes up time and time again as being inflated versus parallel imports - just look at that price differential of the part mentioned in the other thread (nearly $1000 difference - that's huge).

**avgas** · 12th April 2010, 23:20

I am still waiting for the fairing clips from Triumph........ordered in 2000

**pete376403** · 12th April 2010, 23:22

Guy at work with a Speed trip and a Speed four gets his parts from jack Lilley n the UK, much quicker and cheaper than buying here

**BIG DOUG** · 13th April 2010, 06:41

Yep have to agree with the above ,get on to kath lilley, parts will be here in a week ,I don't mind paying a bit extra if part was here in a week but hey 6-8 weeks for starter clutch is just stupid onto jack lilley's website answer next day and how to mod cases for updated clutch here in 5 to easy.

**Stampy** · 13th April 2010, 06:53

That will be me Pete!! Don't buy parts in NZ they are a FEK'N Ripoff, I've had S3's for 12 yrs and have sourced my parts all over the world and save $1000, join a triumph forum then you get access to all kinds of info and group buy's etc, Jack Lilley's is a great site and Kath is good to deal with and most importantly TRUST WORTHY!! Parts are normally at my door within 7 days. Here's an example I bought my Ohlin's rear shock in a group Buy on Triumphrat from Dan Kyle in the States, sprung for my weight NZ $1300 delivered to my door. Can't beat that!! Cheers.

**Pixie** · 13th April 2010, 07:41

Originally Posted by madmal64

My guess too! Piagio & Aprilia parts supply are crap via the local distributor. AF1 in the States are awesome. Longest its taken is 8 days to my door.

Ooooh no! You must support the local industry,no matter how useless they are.

**doc** · 13th April 2010, 07:51

As the importer of many brands. Where do you start with problems dealing with Triumph NZ. I just dont think they care.

**Love my Bonnie** · 13th April 2010, 08:17

I had the same problems trying to get parts from Triumph NZ.
My bike was off the road for 12 weeks waiting for parts from England.
PATHETIC AFTER SALES SERVICE.