Why have a business email address if no-one responds!?

[Little Miss Trouble]

I understand the frustration entirely MsP, but on the other hand my inbox is often rather full at work with things that need to be addressed sooner or later but we also have 10 phone lines ringing off the hook demanding my attention NOW

[Mully]

Maybe they read about the size you wanted and were still ROFLing....

[avgas]

So did it fit your ego? or they couldn't get your size

[ready4whatever]

Yeah it seems all companies i email dont reply, whats the point.

[YellowDog]

I understand the frustration entirely MsP, but on the other hand my inbox is often rather full at work with things that need to be addressed sooner or later but we also have 10 phone lines ringing off the hook demanding my attention NOW

Whatever needs to be done; needs to be done.

OR you just give the impression that you are a bunch of slackarses and unfit to do business with.

[Little Miss Trouble]

Whatever needs to be done; needs to be done.

OR you just give the impression that you are a bunch of slackarses and unfit to do business with.

Oh don't get me wrong, it all gets done, I'm often there early or after hours to get it taken care of.
My point was, you will (almost) always get a prompter response from a phonecall

[Ms Piggy]

You know I don't think it was so much that they hadn't replied to my email but mostly the attitude of the guy I spoke to on the phone that has me in an uproar. However, if you offer email as a form of communication then as a business you need to have systems in place to manage it properly.

I appreciate that if I choose to send an email, as opposed to pick up the phone, it may take a few more days to get a reply but the guy on the phone made all sorts of assumptions about me and what I wanted and he was rude to a customer that may have been willing to spend a reasonable amount of $$ on a new helmet.

[Ms Piggy]

Maybe they read about the size you wanted and were still ROFLing....

Actually I didn't divulge to them the mutantness that is my tiny head.

[Taz]

When I'm looking for a particular product I do a mass email and the one shop that replies if any gets my custom. Simple as that. My time is too important to me to deal with shops that just don't give a shit.

[Little Miss Trouble]

the guy on the phone made all sorts of assumptions about me and what I wanted and he was rude to a customer that may have been willing to spend a reasonable amount of $$ on a new helmet.

Haha stories like this alway reminds me of the day I walked into a particular bike shop in Auckland when looking for my first bike.
I'd already had time for a quick look around before the sales guy bounced up to me and without a 'hello, how are you' and declares to me, "if your looking for a scooter, they're over there'
My response - 'No actually, I have X amount of dollars burning a hole in my pocket for a 250 full-fairing sprotsbike, but thanks anyway' and have never set foot in said shop again.

[StoneY]

IMHO if they have an email address then they should take the time to check their spam. I know I do.

Not quite as simple as that... if your spam filtering system removes the email entirely, its like it never existed.

Just a heads up anyway...

No- spam FILTERING bins the suspected spam for later inspection by default. Its never deleted just removed from the inbox unless some moron configures it otherwise and anyone who DOES that to a business e-mail IS an utter moron for sure - even xtra learnt that the hard way and now provide a spam bin for later inspection

I'm on the side of 'offer the service, then fuckin monitor it', its how it is in my business world- and I notice few bike shops have any decent e-mail systems

However TSS and WMC have always responded within what I consider appropriate response period to any e-mail query I have sent them - so there is hope if the other shops take the hint and MOVE into century XXI

On ya lads

[Gremlin]

No- spam FILTERING bins the suspected spam for later inspection by default. Its never deleted just removed from the inbox unless some moron configures it otherwise and anyone who DOES that to a business e-mail IS an utter moron for sure - even xtra learnt that the hard way and now provide a spam bin for later inspection

I guess you just called me and plenty of other systems administrators morons...

We process 1000-2000 legit business emails every day for our clients. Spam is at 80-90% of all emails, so the real figure we process is in the order of 10,000 approx per day or more

We're not even a public server, so our spam rate is lower than theirs.

Yes, we dump spam, but I can tell you that if spam didn't exist, my days would definitely be more pleasant.

[StoneY]

I guess you just called me and plenty of other systems administrators morons...

We process 1000-2000 legit business emails every day for our clients. Spam is at 80-90% of all emails, so the real figure we process is in the order of 10,000 approx per day or more

We're not even a public server, so our spam rate is lower than theirs.

Yes, we dump spam, but I can tell you that if spam didn't exist, my days would definitely be more pleasant.

Ill rephrase a bit
Your not morons, my apologies

I was in your job for 4 years mate- Sys admin for the Govt- an exchange admin for 2 of those years- lotus notes the other 2 before I moved into a service coordinator role in the private sector

We actively blocked any recognized spam- but a HUMAN had to request the sender/org to be blocked- our automated rules spun purely around inappropriate material flags and size of attachments- blocking had to be done on request only and any message we received kept for 12 months (even spam) due to the rules we lived by forced on us by higher authority

As that's been such a huge part of my IT career as well, I probably didn't think too hard when making earlier comment as I was comparing the situation against the processes I understand to be 'best practice' form my experience so apologies to the sys admins I may have offended

I have seen many 'hosted' mail services flag legitimate business mail as spam as well- its not a perfect world I guess

[Gremlin]

Ouch... couldn't imagine keeping spam for 12 months. We archive accepted emails for 7 years though.

We use SPF checking, DNSBL, scoring on content, attachments etc

The hard part is balancing success of legit vs failure of spam, but the server chat logs assist in pinpointing issues. Users don't care how their emails look like, spammers try their hardest to look legit.

Anyhoo, enough of this, we're sending the normal humans to sleep

[Ms Piggy]

It doesn't matter now anyway! Today I found a helmet that fits!