If I was you I would be talking hard to my lawyer about suing the buggers for making false promises which have caused loss to you. A thoughtful letter approach to start with by offering them the easy way out (honour the original offer). I reckon there is a better than even chance that they will consider it easier and cheaper to simply bend the rules and give you what you need (on the quiet though, so people don't start queuing up).
Political correctness: a doctrine which holds forth the proposition that it is entirely possible to pick up a turd from the clean end.
Bookmarks