Its not just agencies..........I once ripped into the head of Human Resources at Westpac.
Paul Louis - head of HR @ Westpac is a knobhead. See attached. He wouldn't know HR if it bit him on the arse and gave him an infection.
Perhaps, its a lack or understanding, or an abuse of procedure. But to put it blankly the recruitment process at Westpac is shocking.
Recently my wife (whom was a Westpac employee - for many years, in the recent past), not only applied for a role back at Westpac. She was skilled enough to get the job, and found herself in a short listing position very quickly. Great news I thought - as I have always pushed her to return to Westpac as an employee. I am a very proud Westpac customer, and have been for many years.
As an ironic twist of fate, my wife also found the role was to be under an old boss of hers. Someone who knew her skills, and understood that in the past not only was she a good employee she had several Westpac awards stating that she was one of the best in sales in NZ. He was super pleased to have such a skilled employee come back to him.
We are now at the final stage of the recruitment process with her application - and it seems the last step throws the whole Human Resource Management manual out the window.
As the final step - she must give the contact details of her direct manager, in the current firm she is working for.
You have to be kidding. You cant be that serious to make that big a recruitment mistake.
I have told her not to give her current bosses details UNTIL she has job security.
She has given references from ALL her previous employers. AND she has already has a successful history within Westpac. You can't be that stupid to thing she would jeopardize her current employment (with another financial firm) on the possibility that she will be finally approved for RE-EMPLOYMENT at Westpac.
I eagerly await your response as you think this might be required? Or if its not required - how your going to remedy this hole in your systems that we have found.
Please note that I have sent this to another division within Westpac. If I hear no response within 24 hours I will send it 2 another 2 members/areas within Westpac.
If I hear no response within 48 hours - I will release it to the press.The concerns you have raised regarding Westpac’s recruitment process are acknowledged. Due to
Privacy Act requirements we are unable to respond in detail about the specific matters relating to your
wife’s application for a role at Westpac unless we have your wife’s authority to do so.
Upon receipt of a written authorisation from your wife which authorises us to discuss her current
application for employment at Westpac we would be happy to discuss the specific issues you have raised
concerning her recruitment experience.
I did however wish to address the issues you raise in a more general context. Westpac has an extremely
robust recruitment process which ensures we achieve recruitment best practice from both a New
Zealand and global perspective.
Integral to any decision to recruit any potential candidate is reference checking. Our recruitment
process requires that referees provided by candidates are current or former managers or team leaders of
the candidate. References provided by people other than someone the candidate reported to, such as a
work colleague or trainer are not considered satisfactory.
We appreciate that at times it is not appropriate for an external candídate’s current manager to be a
referee and we are typically flexible provided the candidate can provide another appropriate referee.
Thank you for taking the time to provide Feedback on your perceptions of Westpac’s recruitment
process. We are comfortable that our processes ensure we provide potential candidates with a quality
recruitment experience and that we select candidates that ensure our customers get the very best
service and advice from the Bank.
Paul LouisHead of RecruitmentThese are just the ending of the conversation.........it was far more interesting before then. At the time my wife was working for ING (competitor!)Thank you for you response.
Though I completely disagree with what you believe to be true. It is irrelevant at this point - as Yuqi will be accepting a new management offer on the table, from ANZ.
Thank you for all efforts until this point. I won't be pursing the matter further.
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