Stupid Fastway couriers

**de_wood_elf** · 10th November 2008, 11:51

In a bad mood so felt like ranting.

Long story short bought something off tardme and it was shipped shipped via Fastway. Had a look at the track and trace number and said it had been delivered. Obviously I did not have it so called them up. They asked the driver (who was obviously lying through his teeth) and said yeah I signed for it. Customer services were no help/didn't really wanna know so now I have to file a claim.
It just pissed me off because I know the driver is lying but doubt anything will happen, plus I'm wondering how may other packages have been 'delivered' by him in the past.

Rant over.

**ManDownUnder** · 10th November 2008, 12:02

Get a copy of the acceptance doc with 'your' signature on it - and take it back to them complete with claim for a replacement item.

**CookMySock** · 10th November 2008, 12:17

Every second or third delivery by fastghey is a bad experience.

DB

**portokiwi** · 10th November 2008, 12:26

If it was soposed to be signed by you you can request a copy.
I thought they had a good reputation.

**cave weta** · 10th November 2008, 12:47

Fastway are to the courier business like Maori Wardens are to the justice system.

They are there- but not really to be taken seriously.

They look like they could do the job but they just can't be arsed!

They have no proper system, no accountability and because they dont get paid properly.... anything that can be 'lost' will dissapear with great efficiancy.

**portokiwi** · 10th November 2008, 12:54

mmmmm we have 2 fastway vans at a house in the next street. lol right next to the mornon church

they have covered vechs and in and out at all hours

might be your driver

all my trade me gear seams to come via nz post couriers........ I bet my next item will be fast ways

**Hemex** · 10th November 2008, 13:02

Fastway are the worst farkin courier service!!

I had some gear sent to me from Christchurch(bought of trade me) and my suburb in Auckland has the same name to one in the South island..
It did not matter that my parcel had my postcode on it and Auckland written... For 3 farkin weeks... my parcel travelled between Blenheim and Auckland a total of, no exaggeration here, 8 times!! because they couldnt decide which suburb it had to go to!!

WTF was Auckland and not Blenheim written there for then? A goodwill gesture which was of no consequence? dumb fucks!

It arrived this morning finally after 27 days!!

**Hemex** · 10th November 2008, 13:10

Originally Posted by de_wood_elf

In a bad mood so felt like ranting.

Long story short bought something off tardme and it was shipped shipped via Fastway. Had a look at the track and trace number and said it had been delivered. Obviously I did not have it so called them up. They asked the driver (who was obviously lying through his teeth) and said yeah I signed for it. Customer services were no help/didn't really wanna know so now I have to file a claim.
It just pissed me off because I know the driver is lying but doubt anything will happen, plus I'm wondering how may other packages have been 'delivered' by him in the past.

Rant over.

You can go to their site and find out the drivers that deliver in your area... Right down to your road... Call and ask any one of the drivers from your area who delivers to your road... Can find out the driver... Give him a call... an we can all pay him a 'friendly' visit..

**de_wood_elf** · 10th November 2008, 16:10

Yeah I did ask for the signature but their computers were down when I went in (go figure) and someone was supposed to e-mail me it but still haven't heard back from them.

Haha yeah I think I know who delivers it but I don't really want to piss him off - he might start breaking packages or something.

**carver** · 10th November 2008, 16:13

i work for fastways, we are by far the best, im still hungover from work though!

**BiK3RChiK** · 10th November 2008, 18:57

I specifically request everyone NOT to send by Fastway as it's the sloway or the noway! I can't figure out why they are still in business!

**_STAIN_** · 10th November 2008, 19:38

We send thousands of parcels every year almost exclusively with Fastways, we have not had a lost parcel in over 2 years, and maybe a total of 6 damages or losses since 1990. This is an excellent company occasionally let down by some sloppy drivers. The same knockers cry the same about NZ Post, this is more like the truth of the matter 85 % were never sent, 12 % poorly addressed or became unreadable in transit, delay in delivery, 1 1/2 % Received but by Dishonest Person, 1% poorly packed, obviously broken = opps got lost, 1/2 % Lost. Best Advice, always double address, always pack so parcel will withstand being at the bottom of a cage with 600kg of freight on top of it. Fragile always pack Box in Box with soft crush barrier. Not all tracking numbers are immediately entered to their online tracking system, best to call your local depot with tracking number if concerned.

**NighthawkNZ:Me** · 10th November 2008, 19:55

Originally Posted by _STAIN_

We send thousands of parcels every year almost exclusively with Fastways, we have not had a lost parcel in over 2 years, and maybe a total of 6 damages or losses since 1990.

Same with us... we have sent out over 8000 parcels since 2004 (according to our tracking system

) all over the country and some international. In that time I only know 1 damaged parcel, and none ever being lost due to Fastways...