Our receptionists are like that, I got a call from them the other morning,
"the phones won't work"
"?? your calling me on them??"
"no, on the computer"
"oh what's happening?"
"it won't let me type"
"ah? I'll come and have a look" (I've learned it's easier and faster to just go and look for myself)
when I get down stairs she brings up a window in the phone console program and tries to type in a number to bring up an extension and nothing happens, so I reach past her and turn the num lock on and tell her to try again, and holy shit it works! this is about the 3rd time I've had to do the same thing for them.
Apparently computer illiterate people become receptionists
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