HOW DOES MY Southern Cross POLICY FIT WITH ACUTE CARE?
This policy is designed to provide cover for eligible healthcare services and so
we will not reimburse charges for acute care.
If you need acute care you should go directly to your nearest Accident and Emergency unit in a public hospital.
HOW DOES MY SOUTHERN CROSS POLICY FIT WITH ACC?
Your UltraCare plan
will not provide cover for accident treatment or treatment injury expenses that ACC is legally responsible for. In some cases ACC will not pay the full amount charged for your treatment. In these cases you may be able to make a claim under your policy.
Special conditions apply to accident and treatment injury related surgery. Under the ACC legislation, you can choose between full cover (where your provider is fully contracted by ACC to provide your procedure at no cost to you) or partial cover (where your provider is partially contracted by ACC to provide your procedure and you will be required to contribute towards the surgery costs). The full cover option should be your first choice as you may not have to make any contribution to your surgery costs. By comparison, under the partial cover option you will have to make a contribution towards the costs of the healthcare service.
The following chart has been included to describe how your cover for healthcare services related to an accident or treatment injury works under your policy in an easy-to-understand format.
Where you require a healthcare service related to an accident or treatment injury you must make every reasonable effort to obtain ACC approval for payment of the cost of your healthcare service.
This includes signing all documents and performing all acts necessary to permit Southern Cross to fully protect and realise any entitlement either on your behalf or in its own right.
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