If the Helpdesk gave Darwin Awards......

[Angry Puppy]

These guys would surely win.

User sent in an email to say she had an error on her screen, so she printed it off and wanted to know our fax number so she could send it to us.

It gets worse…..

A while back when we changed from CRT to TFT monitors, a user emailed us to ask if he would loose his desktop shortcuts. The stupidity of this is compounded by the fact that it was our supposed Webmaster who asked us!

Andy
IS Support, Purgatory

[Ixion]

These guys would surely win.

User sent in an email to say she had an error on her screen, so she printed it off and wanted to know our fax number so she could send it to us.

I'm not clear what's wrong with this ? She had an error, did a screen dump, printed the dump and wants to fax it to you. What's wrong with that? Much smarter than any of my users. They, at best , after hours of interrogation, will at most admit that there "was some sort of error thingy , but I don't know what it said, just a bunch of numbers and crap "

I guess emailing the dump might be simpler but a lot of places have restrictions on email size. Or it may have been a Unix connection, email but no images (without being clever). Or one of those email systems built into ERP systems that aren't really email at all.

[scumdog]

I'm not clear what's wrong with this ? She had an error, did a screen dump, printed the dump and wants to fax it to you. What's wrong with that? Much smarter than any of my users. They, at best , after hours of interrogation, will at most admit that there "was some sort of error thingy , but I don't know what it said, just a bunch of numbers and crap "

I guess emailing the dump might be simpler but a lot of places have restrictions on email size. Or it may have been a Unix connection, email but no images (without being clever). Or one of those email systems built into ERP systems that aren't really email at all.

Whoa!! You lost me there dude!

[BNZ]

I'm not clear what's wrong with this ? She had an error, did a screen dump, printed the dump and wants to fax it to you. What's wrong with that? Much smarter than any of my users. They, at best , after hours of interrogation, will at most admit that there "was some sort of error thingy , but I don't know what it said, just a bunch of numbers and crap "

I guess emailing the dump might be simpler but a lot of places have restrictions on email size. Or it may have been a Unix connection, email but no images (without being clever). Or one of those email systems built into ERP systems that aren't really email at all.

Read it again, slooooowwwllyyyyy.....

User sent in an email.....

[jazbug5]

Read this

heheheheh

[Ixion]

Read it again, slooooowwwllyyyyy.....

User sent in an email.....

Yes, but that doesn't mean that she can send attachments. I know lots of email systems that can send text but not images.

[bugjuice]

Read this

heheheheh

lol.. some classics there..

[Angry Puppy]

I'm not clear what's wrong with this ? She had an error, did a screen dump, printed the dump and wants to fax it to you. What's wrong with that? Much smarter than any of my users. They, at best , after hours of interrogation, will at most admit that there "was some sort of error thingy , but I don't know what it said, just a bunch of numbers and crap "

I guess emailing the dump might be simpler but a lot of places have restrictions on email size. Or it may have been a Unix connection, email but no images (without being clever). Or one of those email systems built into ERP systems that aren't really email at all.

Well, obviously if there was more to it than that, it wouldn't have seemed such as dense thing to say.

[Storm]

Read this

heheheheh

Top work that lass. Have a pat on the swede from me

[TwoSeven]

I find from a usability point of view its not the user thats the idiot - its the engineer that created the product that suffered the brain fart that made the product hard to understand.

If users could understand products - they wouldnt have problems would they ? Seems to me that a user having a problem means they dont understand something - whos fault is that - the user for being normal, or the designer for doing a bad/complex design.

If you want to appreciate the difference of context people have - try working with the disabled or the elderly - you soon get an appreciation for why people dont seem to understand simple things.

[jazbug5]

Top work that lass. Have a pat on the swede from me

Swede..? Y'mean 'neep', don't you?
Which, funnily enough, colloquially means 'idiot' or 'fool' where I'm from...
Hey!

[ManDownUnder]

[QUOTE=Ixion]I'm not clear what's wrong with this ? She had an error, did a screen dump, printed the dump and wants to fax it to you. What's wrong with that? Much smarter than any of my users. They, at best , after hours of interrogation, will at most admit that there "was some sort of error thingy , but I don't know what it said, just a bunch of numbers and crap "QUOTE]

HEY - YOU HAVE MY OLD JOB! I met those people....

[Biff]

Read this

heheheheh

Damned funny!!

[MSTRS:Me]

Read this

heheheheh

Techie mate of mine told me that 3rd one (....too stupid....) really happened. The guy on the desk got fired.

[MOTOXXX]

i heard of one help desk person got rang up by someone saying that there keyboard wasnt working.
helpdesk - is it pluged in.
user - yea i thinkso.
helpdesk person - ok try this. hold your keyboard up.
user - yes
helpdesk - ok now walk ten paces back
user - yes
helpdesk - did your keyboard go with you
user - yes
helpdesk - im afraid its not plugd in.