all care no responsibility

[gav]

We use to have a "All Care No Responsibility" policy at my last job, say you ordered a truck load of bark and you wanted it in a certain area of your section, driver would check out where its going, but customer is liable if any damage is done to concrete drive, fence, trees etc if driver has concerns about where its going. Had a delivery once where the customer pointed out where the truck was to go (on a farm) driver said "looks a bit boggy, mate" owner says" no worries I've got a tractor if you get stuck". Sure enough, truck got stuck, and yip his tractor had no show of pulling out a 8 wheeler Nissan CG380 bulk tipper. Neither did neighbours tractor, truck spent FIVE hours stuck in paddock, until large crane had to come out from town and help pull truck out. You think customer wanted to know about cost of that plus 5 hours truck hire? Not a chance......

[Lou Girardin]

I don't think a civil court would put too much weight on that "all care, no repsonsibilty" sign.
I wouldn't use a shop that tried that one.

[Beemer]

It's a bit like those "lovely to look at, lovely to hold, if you drop it, consider it sold" signs in gift shops. Unless they can prove you were negligent, they can't make you pay for any broken items.

A lot of shops work under this type of thing nowadays - get something dry cleaned and they state that if the garment falls to bits while they are cleaning it, tough biccies. Likewise with film developing - if they lose your film, they will replace it, but they won't pay for you to go back to Fiji to retake the photos!

I bet most companies would come to the party if they damaged your bike themselves, it's probably more to do with cases where someone breaks in and trashes the place or steals stuff. It may also be to stop people claiming that the dents/imperfections on their vehicle WEREN'T there when it went in for servicing. I'd have a word to them and ask them to explain exactly what it means for you. You could find they have had the sign for years but if anything ever goes wrong, they put it right for the customer.

[Coyote]

Any business operator should know that good will is the way to achieve repeat business. And that is the business you want, customers that keep coming back because they know they are looked after. If a shop screws up and it costs them money to fix it they can still win long term because the customer will keep coming back to them. They will also tell everyone within their circle of influence about the good service they received and this may bring in new business. Happy customers are the best form of advertising you can get.

It's the whole 'Fuck spending a penny to save a pound, I don't want to risk losing my penny' mentality. They're not likely to spend all that money fixing their cock-up because how do they know that the customer is going to return and spend big?

[vifferman]

They're not likely to spend all that money fixing their cock up

You meant "cockup" or "cock-up", right?

[Coyote]

You meant "cockup" or "cock-up", right?

It wouldn't be a problem if everyone didn't have to see things in their sickest sense

[Wolf]

Likewise with film developing - if they lose your film, they will replace it, but they won't pay for you to go back to Fiji to retake the photos!

But they will damn-near crucify the dick that lost/wrecked your film. Years ago when I was working in a commercial film lab I cut through my finger with the powered splicer. You should have heard the language - not me, my boss! Blood does nasty things to film emulsion and I had destroyed three frames by bleeding on them - that was worth a five minute rant about how we can't replace the clients' photos so they must be treated with utmost care.

[Beemer]

I wish I'd had my work developed at YOUR lab, Wolf! I used to do a lot of rallying photography and one lot of shots I got back had the worst colour cast. They had assumed the grass was green and worked from that assumption - but the grass was actually grey as it was covered in dust! Red cars came out orange, and the guy got a bit annoyed at having to do them again!

Likewise with our wedding shots - "hey, it's a bride, she must be wearing white" - I wasn't, I was in ivory, which is quite a warm cream - so a pile of reprints I had done at another lab were terrible. Making my dress white made me so pale I looked at death's door!

[Lou Girardin]

But they will damn-near crucify the dick that lost/wrecked your film. Years ago when I was working in a commercial film lab I cut through my finger with the powered splicer. You should have heard the language - not me, my boss! Blood does nasty things to film emulsion and I had destroyed three frames by bleeding on them - that was worth a five minute rant about how we can't replace the clients' photos so they must be treated with utmost care.

Well bleed carefully then.

[Ixion]

Well bleed carefully then.

VERY carefully. Werewolf + blood is not a good formula!

[Oscar]

The "all care, no responsibility" deal pretty much sums up the law.
If something happens to your bike at the shop, they only have to pay if it's their fault.

If a your bike falls of the stand, they would propbaly have to pay (it should have been secured properly).

If your uninsured bike is stolen from a locked workshop, tough luck.

If the mechanic is road testing your bike and it gets written off by a drunk driver, tough luck.

[vifferman]

I wish I'd had my work developed at YOUR lab, Wolf!

Yeah.
When I was doing my MSc, I took some photos for a classmate for his thesis. Despite asking the lab to be careful, they came back looking like someone had spilt their morning tea on the negatives. It was bloody annoying, as they couldn't be redone - he'd taken me up in a hired plane to get some aerial photos out the window! What was even more annying is that had I know they were likely to cock them up, I could've done a better job developing them myself, as I'd had quite a bit of experience with B&W developing. Grrr.....

As for this "all care, no responsibility" stuff - it sounds a bit weak to me. You damage it, you pay for it. Anything else is just immoral.

[Wolf]

VERY carefully. Werewolf + blood is not a good formula!

No, that's Vampires + blood. I'm more partial to steak - and we all know Vampires fear steaks.

Beemer: They were probably pissed because they had already done a run, found they didn't look "right" and had to do another run to "correct" them and then you wanted them to do a third run to correct it to how it should be.

That does not excuse their attitude - they were the ones who made the cock-up and the cost of correcting it should be on their heads and they should be polite about it, but the motivation for their unprofessional behaviour was monetary.

I can understand that without a known colour reference they could get confused, but I would have thought that there would have been something in at least one of the photos that would have helped them determine the correct colour. Someone's face in close-up to set a natural skin tone, a known logo, whatever.

[Wolf]

The "all care, no responsibility" deal pretty much sums up the law.
If something happens to your bike at the shop, they only have to pay if it's their fault.

If a your bike falls of the stand, they would propbaly have to pay (it should have been secured properly).

If your uninsured bike is stolen from a locked workshop, tough luck.

If the mechanic is road testing your bike and it gets written off by a drunk driver, tough luck.

I can understand those points - if the mechanic acted a dick and wrote the bike off I'd expect him to pay but if it's actions of a third party (thieves, other drivers) that caused the damage, then they would have grounds for saying "nah, mate, we couldn't 'elp it."

It's the "All care" bit - if my bike falls off a stand or their mech rides it into a wall, they didn't take "all care" and are liable in my book. If they had the place locked up and some shit still manages to get in and wreaks havoc on a number of bikes, I would like for them to have some insurance to cover it but if they don't, I should have my own cover anyway. (If they are insured, "Yay, I keep my no claims bonus")

That said, I'd probably rather tyake my bike to a place that is covered against theft or accidental damage by third parties.

[Motu]

The "all care, no responsibility" deal pretty much sums up the law.
If something happens to your bike at the shop, they only have to pay if it's their fault.

If a your bike falls of the stand, they would propbaly have to pay (it should have been secured properly).

If your uninsured bike is stolen from a locked workshop, tough luck.

If the mechanic is road testing your bike and it gets written off by a drunk driver, tough luck.

Yeah,it's a pretty standard disclaimer,we can't really be held responsable just because your vehicle was in our range of vision,we are responsable for our workers actions...but not fridges falling from the sky.

About 25 years ago I was taking a MKII Jag for a WoF,as I turned of Titirangi rd into Godley rd I heard a funny noise...as the car picked up speed down the steep hill the noise got worse everytime I touched the brakes....so I tried not to use them,by the last corner I was moving pretty fast,and with one last dab on the pedal...CLUNK,the right front wheel came off and trundled down the road....I was watching it as I struggled to bring a 3 wheeled Jag to a safe stop.I saw it dissapear through a flax bush and then it went down Castleford St.When I got out,inspected the Jag and went to look for the wheel...I found it wedged into the drivers door of a Mitsi Galant!

What happened was the splines on the knock off hub had stripped,so when I touched the brakes the hub stopped...and unwound the knock off...and then the wheel fell off.Right hand thread,right hand wheel.

What a drama! The owners insurance wasn't paying out as he wasn't the driver.....our insurance wasn't paying out because it wasn't my fault...the owner of the Galant wanted a new door,from someone! I don't know what the outcome was as the business was sold and I left - but was talking to my old boss a couple of years later and he said it was still going on.Liability is a minefield and these days we have to protect ourselves from customers who want to blame anyone for any little thing.Had some horrible tyke bleating and moaning about a broken alarm remote last week - I told him to just fuck off! I'm not paying for a complete alarm system just because his remote was broken by hanging on my key rack along with a hundred others a week that survive.