Why Holeshot has lost my business forever (the getting fucked around thread)

[madbikeboy]

I dropped Scoot on the trailer at Taupo on September 26th, and if I had of known what was ahead of me I would have gone postal and kicked the shit out it then and there...

Anyhow, I digress.

Dropped the bike. Made a claim. Got told to turn up to Holeshot (who I stupidly named as the repairer). Parts guy made a note of the VIN and priced up the parts.

Assessor said that the bike needed to be assessed by the workshop manager. Which would have been fine if the guy was ever there. I went back in five times, and finally the assessor tied the guy down, and the bike was assessed.

Turns out they're going to repair the panel, not happy considering I pay for full insurance, and the damage aside, there's not a single scratch on Scoot...

Finally got the go-ahead from the assessor, dropped the bike off last Wednesday.

Dropped in this morning after expecting the repair to be pretty much completed, they haven't started on the bike. The workshop manager tells me that the bike isn't even booked in, he hasn't called the assessor etc etc...

That is so fucked. This process has taken since late September. I lost patience and after having a rant at Jamie (one of the owners), I'm picking Scoot up tomorrow.

Now, I've run a chain of retail stores, and when I was GM, if someone had of had this happen, I would have bent over backwards to get it sorted without the need for several visits, or no action at all.

This is so fucking piss poor.

So, no more visits to Holeshot for AlpineStars stuff. No more servicing in their workshop. Definitely won't be spending my next bonus cheque on a new 750 in their store. I've spent literally thousands on stuff over the years and a couple of their guys are decent sorts, but...

[TOTO]

I have also had problems with their service. guess that makes two of us.

[vifferman]

Maybe they were just really busy and/or understaffed? It's only been there two-and-a-bit days, innit?
What is dumb is they're not actually gonna do the work themselves, are they? Won't they just remove the panel and shoot it off to Reflections or wherever?

[Qkchk:Me]

Went there once to service our new GSXR1000 (which we brought from them....) at the 1000km and got a nice heavy bill, more than $50 on the quoted price. Sorry, we dont suffer fools.

[Tank]

Ive never had a problem with the workshop and found Rob always to be extremely helpful.

Pehaps its just the pre Xmas rush ? Im sure that this isnt indicitive of their usual business.

[madbikeboy]

If you look at the history, it's not just the 2.5 days (which should be more than enough time to even look at pulling the fairing off).

My experience with them until now has been good. But this has just been a piss-take. I've been without bike over the weekend (Starship Toy Run), and I'm sure as fuck not missing out on Scoot over the Xmas period (its bad enough being the Xmas Grinch without family without having no sportsbike to play on).

[The Pastor]

Oh waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaah

htfu some of us aint going to have a bike to ride all summer long

[trustme]

I have found Rob the workshop foreman to be a very helpful & accommdating guy, he bent over backwards to help on my warranty claim & subsequent repairs, I know he went above & beyond to sort out a mates bike so he could go to the Munro shindig.
I stopped using them when Stu left , but the current wokshop set up has worked for me.
If it was me,I would be writing to Holeshot & who ever the bikes distributor is rather than start a public slanging match that will create a whole bunch of ill will for bugger all gain. I do understand your frustration.

[madbikeboy]

I've written facts, and my opinion. It's not a slanging match. They caused the ill-will, and last time I checked we are allowed to speak of poor service.

[madbikeboy]

Oh waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaah

htfu some of us aint going to have a bike to ride all summer long

No wonder StickChick spends so much time hanging out with me, you're not very nice.

[The Pastor]

no wonder stickchick spends so much time hanging out with me, you're not very nice.

i get cranky when my bikes broken, it seems to be always broken

[madbikeboy]

i get cranky when my bikes broken, it seems to be always broken

Your bike?


Or your licence?

[Ixion]

I love confusion

If I assist maybe I can get them both so confused they don't know who anyone is

[NOMIS]

I dropped Scoot on the trailer at Taupo on September 26th, and if I had of known what was ahead of me I would have gone postal and kicked the shit out it then and there...

Anyhow, I digress.

Dropped the bike. Made a claim. Got told to turn up to Holeshot (who I stupidly named as the repairer). Parts guy made a note of the VIN and priced up the parts.

Assessor said that the bike needed to be assessed by the workshop manager. Which would have been fine if the guy was ever there. I went back in five times, and finally the assessor tied the guy down, and the bike was assessed.

Turns out they're going to repair the panel, not happy considering I pay for full insurance, and the damage aside, there's not a single scratch on Scoot...

Finally got the go-ahead from the assessor, dropped the bike off last Wednesday.

Dropped in this morning after expecting the repair to be pretty much completed, they haven't started on the bike. The workshop manager tells me that the bike isn't even booked in, he hasn't called the assessor etc etc...

That is so fucked. This process has taken since late September. I lost patience and after having a rant at Jamie (one of the owners), I'm picking Scoot up tomorrow.

Now, I've run a chain of retail stores, and when I was GM, if someone had of had this happen, I would have bent over backwards to get it sorted without the need for several visits, or no action at all.

This is so fucking piss poor.

So, no more visits to Holeshot for AlpineStars stuff. No more servicing in their workshop. Definitely won't be spending my next bonus cheque on a new 750 in their store. I've spent literally thousands on stuff over the years and a couple of their guys are decent sorts, but...

Ive had 3 insurance claims on my bike, 1 caused by me the other 2 by pricks who just ugh dont like bikers or something...

And every where I been has been slack reflections the worst by far.. never again. Wild west had to deal with the first bullshit from reflections So i can understand that side of it and gave me a loan bike for my hassels ( still went on for about 2-3months ) Im yet to find a bike shop who will do EVERYTHING they will say they will...

Wild West been the best by far thoug, Ive even had problems just ordering bike gear from shops,. basic shit like sparkplugs , I worked at a Holden Dealership and no way did we treat customers how bike shops seem to treat theirs

[prettybillie]

I have also had problems with their service. guess that makes two of us.

I've not had any dealings with their workshop, but have big issues with the service in their sales department. There is a salesman there that just seems to have an issue with chicks on bikes. If I go in there alone I get ignored, if I go there with a male, I still get ignored, but at least my friend is being talked too. Hence I went to TSS Red Baron in Wellington for my bike! They rock!!!!!