Assistance denied when needed

[skelstar]

I havent had any problems really with these guys at all. I have found them to be very willing. Their workshop manager and deputy (?) have been great.

[gromit]

Its funny because I too have dealt with these guys and found them very hepfull. Albeit at this stage only with the retail store and not with the workshop. It does show you shouldnt always "right off" a place from a single bad experience.
Of course emotions would usually tell you otherwise right after you walk out the door.

[froggyfrenchman]

welcome mate. hope you enjoy the site. frogman

[enigma51]

I read this with interest as I honestly believe that the quality of service in Wellington bike shops was better than this. I could've believed the tale of just about all Auckland stores and none of them seem too interested in changing their outlook anytime soon.

As Crashe suggested, take issue with the manager of the shop.

Cant speak for any of the Wellington shops but Colemans has always been pretty good to me but there are others that are fucking useless and will not see me ever again.

[Teflon]

Welcome mate.

Had a problem with our local Honda dealer here in Hams. The parts guys are excellent, but the guy who runs the workshop is a stuck-up arrogant prick, with a bad attitude. He said a lot of smart arse comments while working on my bike. Only asked for a accident appraisal to be done, it was like asking for the world.

Fuck i had a complex after meeting this guy, wasn't sure if it was my bike or my slightly darker complexion.

[el milanes]

Thank you guys for your replies, what an amazing community.

Well, the guys from the shop are watching this thread.
Good comments have been sent by a couple of people here about them and I have to say I was happy about last service. It would be nice to know what they're thinking (probably that I'm a bastard...)
I had no idea this forum was so active!
I believe that they are really busy these days, but this is what happened and others have expressed opinions that match mine.

[crashe]

Thank you guys for your replies, what an amazing community. I had no idea this forum was so active!

Yep this site is running 24/7 and 365 days a year.

There is always someone online, with an answer to any one of your questions that you want to ask... Just join on in...

Hey, check out the "Meetings and Events" section... there is usually a ride happening for you to join in.

Don't be a stranger now... most of us don't bite.... only one or two do...

[Oscar]

Sad isn't it? I own a workshop and do the same myself...refuse to help people over simple things,say I'm shut and close the door.

What happened to the world? Or more correctly to the wonderful country we knew? OSH,Consumer Rights,Small Claims Courts and every other sort of PC rubbish you can think off.No longer will a business put themselves out for a customer...not when there is the potential for the customer to turn around and take the business to court for something they asked the business to do in the first place.It makes me very upset to be an unhelpful sod and know they go away and tell everyone about that miserable prick down the road...not my choice,we've been backed into a corner - once again,the consumer pays.

You lying preeck.

You LOVE being a grumpy old shit like the rest of us...



Fess up, Grumpy.

[Mr Skid]

Don't be a stranger now... most of us don't bite....

Yes, the old folks just dribble.

[Ixion]

Yes, the old folks just dribble.

Drivel . It's DRIVEL. As in, pointless.

[Oscar]

Drivel . It's DRIVEL. As in, pointless.

Actually, in my case - it's both

[Mr Skid]

Drivel . It's DRIVEL. As in, pointless.

I was thinking dribble. As in to slobber or drool.

Though in that sense drivel is a synonym, so I guess we mean the same thing and the city can now sleep at night.

[Beemer]

You said Alicetown - is it the place opposite the Lotto shop? If so, I'm afraid I haven't been impressed with their service. I walked in there a few months ago - BEFORE I bought the Goose, and spent close to 10 minutes wandering around looking at bikes. Not a single person came up to talk to me - one guy was on the phone so he had a legitimate excuse (unless he was talking to his girlfriend). As I was walking towards my car parked in front of the shop, a guy came out and then realised I was leaving and turned and went back inside again. A month or so back - AFTER I had bought a new bike from somewhere else, I went in with my husband - what a different story! THREE people came up within minutes of us entering the shop!

Sorry, but you had your chance months ago. Walk into Sawyers, WMCC, Motorad and you get acknowledged (well, I get given hell!) - walk into this bike shop and unless you're a bloke, you get ignored. In my experience anyway.

[Skunk]

Yeah, I noticed that with some bike shops - you spend shit lots of money with them (OK - like $35k on bikes alone) and they say hello as you walk in the door.
But if you complain once you're invisible...

[FROSTY:Me]

I respectfully disagree - I worked at a workshop where the exact opposite of what you described occurred on a regular basis - help was always available for the little things.

The position you take is your choice. The nature of the regulation you describe is all well and good to bitch about when it impacts on the way you would otherwise choose to do business, but remember the boot is on the other foot when you've been treated shoddily and you have a comeback through the means listed. You have nothing to fear in business if you deal honestly and equitably IMHO.

Arguably compliance costs are an issue - but look at what happens when businesses get more of what they want in regulation - it isn't always a good thing: New Orleans for example - had chemical storage regulations been tighter to deal with the high likelihood of the disaster that occurred, there would be less of a chemical soup to deal with now...

My $0.02 - There are always two sides to every coin...

Cheer up Motu - We're lucky b*stards really - the country is still a great place! Its a great and beautiful land, and people make it greater still! (Usually...)

I agree with Motu the griumpy shit on this one.
The wonderfull country I remember has gone.People are happy to sue you for being helpfull.
Its a sad reflection on the way our society has gone