Waiting for parts after accidents

[kro]

While it may not be the bike shops fault, there is provision on the fair trading act that covers you completely here. The consumer guarantees act also backs you up, when it states, and I quote.............

Services

Service providers guarantee their services will be:

* Performed with reasonable care and skill.
* Fit for the particular purpose they were supplied for.
* Completed within a reasonable time.
* A reasonable price, if no price or pricing formula has been previously agreed.

Contact the bike shop in question, and start kicking some ass imo. This is entirely too long for a bike repair, and as others have demonstrated.... way too freaking long to wait for parts.

edit : Here is the link to the consumer act http://www.consumer.org.nz/topic.asp...nttype=general

[Hitcher]

Don't talk to me about Honda's parts service...

ST dropped on 26 December.
Retrieved by ANZA on 27 December.
Insurance claim completed and lodged on 12 January.
Advised that insurer had authorised repairs on 20 January.
Advised on 6 March that all parts bar two had arrived but that repair work would start anyway.
Advised on 22 March that in the process of completing repairs they had "discovered" that front forks were bent. Insurance had approved new forks and that these had been ordered.
It's now 3 April and I'm none the wiser.

Hardly "express" service, although I concede that there aren't many ST1300s on the road in New Zealand and parts aren't probably routinely stocked by Honda New Zealand. But my expectation had been to have had a bike delivered, repaired, by the beginning of March, not the end of April. Or am I being unrealistic? Not that there's much I can do about it anyway. Except wait. Patiently.

Oh. And around here we kick arse.

This moan is sponsored by the BDOTGNZA.

[Ixion]

..
It's now 3 April and I'm none the wiser.

..

Such an admission

Alas. But, at least you do have your new helmet . It *did* turn up, I trust.

[Hitcher]

But, at least you do have your new helmet.

Even that took a couple of months, because I wanted one with a pattern on. NZ distributors, seethe, fume...

Next time it will be Ebay and overnight courier. Bugger Whites!

[JWALKER]

can understand the withdrawl symptons. i crashed my bike in mid-feb and had it approved the next week. have just got it back last friday

[grego]

[QUOTE=MAXIMUSDEMERITUS]

Greco- that's not your busted up one sitting at Motorad, Wgtn?
QUOTE]

I saw that one go down on the March TSS ride. Guy was lucky, his bike came to rest between the railroad tracks at the level crossing just out of Featherston on the Western Lake Road. Looked EXPENSIVE and was only 2 months old at the time

Sounds like he might be waiting on parts a while aye???

Mine is a yellow one, so that it can be seen easy ye know.
Picked it up from the shop on the 20 January and got whacked by a tin-top on the 31st of January................

[grego]

While it may not be the bike shops fault, there is provision on the fair trading act that covers you completely here. The consumer guarantees act also backs you up, when it states, and I quote.............

Services

Service providers guarantee their services will be:

* Performed with reasonable care and skill.
* Fit for the particular purpose they were supplied for.
* Completed within a reasonable time.
* A reasonable price, if no price or pricing formula has been previously agreed.

Contact the bike shop in question, and start kicking some ass imo. This is entirely too long for a bike repair, and as others have demonstrated.... way too freaking long to wait for parts.

edit : Here is the link to the consumer act http://www.consumer.org.nz/topic.asp...nttype=general

Actually I am quite "fluent with the consumers act" and have had some exchanges with the commision. Generally they can do sweet F**%^ -all for us because they have a very small budget to prosecute. They reserve that money and their resources for "important" cases of great public interest............................

Another Act without teeth !!!!!!!!!!!1

[aff-man]

Had an accident with my 2006 Kawa ER6n end of January.The bike went to the Shop and the Insurance approved the repairs in the first week of February.
The Kawasaki dealer reckoned some of the bits had to come from Japan but this would only take 10 working days.
10 working days my ass.............................

Does this happen a lot?
Shit 2 months !!!! I could have swam to Japan and back and gotten the bits myself.
My body has nearly stopped hurting and I need to get my leg over a bike saddle otherwise I am gona get "withdrawal symtoms"

Is this a NZ thing, Or a Japan thing or just an "Patience thing" ??????

Waited 2 months for a second gear for my older cbr600