When going that extra mile really makes all the difference

**Lula** · 13th September 2007, 14:26

I am currently one of the happiest motor bikers in the country at the moment and here’s why.

A couple of weeks ago I decided to make a new purchase and I am now the proud owner of the new Daytona 675.

I did however find that even though I am living in Auckland had to make a trip to Hamilton to make this purchase because I am just finding some of the bike dealers in the Auckland region to be difficult to deal with and sometimes even couldn't careless if I existed or not.

Here is just one example of my experiences:
Yesterday I called a local Auckland bike shop who supplies genuine Triumph parts whose name starts with A and ends in P.
I was in the need of a seat cowl for my recent purchase and had done my homework and found the retail price would be $388. The guy at the store told me that the cost would be $401 and if I wanted to order it I had to pay a deposit of $200. All which I thought was fine but questioned that the price had increased and he assured me that this was what the Triumph site was telling him and I was a bit taken back that I had to fork out $200 as a deposit which is 50% of the total purchase.
I thought forget this there has to be an easier way - for f-sake I'm a valued customer who is going to spend a lot on bike gear (I am a woman after all we like to accessorise).

So I then called Hamilton Motorcycles who also is a genuine Triumph parts dealer and asked them about ordering a seat cowl. To my surprise the price was $388 (and even less once I received my RAT membership discount of 10%) and what was even better they called Triumph directly for me ordered the part and had them courier it directly to my work in Auckland at no extra charge.

When I arrived into the office this morning at 8.30am there was my seat cowl waiting for me with no hassles, no extra mark-ups and paid for with no 50% deposit problems.

I have also spoken to a few other people who are over the attitude that some of these Auckland dealers are giving off and have been making that trip to Hamilton to receive that extra customer service. So thanks Hamilton Motorcycles for making my biking experience easier than it needs to be.

After all the customer is always right.

**NSR-Dan** · 13th September 2007, 15:18

i think the problem here is auckland powersports.

the parts guy there is a dick and rips people off, he sells broken second hand stuff and claims it was fine when he sold it and then it takes months to get your money back of them. i know im never going to buy anything form them again. i have also heard of them selling warped brake rotors and trying to get out refunding unless you threaten to take them to the commerce comission. (happened to a friend)

**Dazza** · 13th September 2007, 15:29

Funny I have nothing but good service from them & I travel 4hrs one way for them to take my money

**Tank** · 13th September 2007, 15:31

Who was the Hamilton dealer who was so helpful?

**NSR-Dan** · 13th September 2007, 15:53

Originally Posted by Dazza

Funny I have nothing but good service from them & I travel 4hrs one way for them to take my money

have you ever had to return an item though because its faulty. i bought a PGMIII from them and he wouldnt give my money back after i got back home and tested it before puting it one the bike and found the powervalve circut was fried.

**Dazza** · 13th September 2007, 16:01

Originally Posted by NSR-Dan

have you ever had to return an item though because its faulty. i bought a PGMIII from them and he wouldnt give my money back after i got back home and tested it before puting it one the bike and found the powervalve circut was fried.

Ummmm, no, you've got me there

**Mental Trousers** · 13th September 2007, 16:12

Oh so it was you that bought the demostrator before I got a ride on it eh. Hmmmm.

They're definitely a good crew in there. Usually quite pricey though but best service around.

**The Stranger:Me** · 13th September 2007, 16:12

When will people learn - Henderson Motorcycles!

**Lula** · 13th September 2007, 16:26

Originally Posted by 422

Who was the Hamilton dealer who was so helpful?

Hamilton Motorcyle Centre on Te Rapa Road, their website: www.hamiltonmotorcycles.co.nz

One of the guys even offered to meet me on a Sunday so that I could take the Daytona for a test ride because I couldn't make it on a Saturday.

**Lula** · 13th September 2007, 16:34

Originally Posted by Mental-Trousers

Oh so it was you that bought the demostrator before I got a ride on it eh. Hmmmm.

They're definitely a good crew in there. Usually quite pricey though but best service around.

Yeap I snapped it up, they offered it to me for a good price I thought. Even put on a new back tyre at no charge because I didn't like the one on it, threw in a genuine Triumph carbon tank pad and fitted the alarm on it in less than an hour.

Any questions I've had about the new bike I've found them to be really helpful. When I went to amps in Auckland they never took me seriously that I could actually be purchasing that kind of bike and if you think Hamilton are pricey amps offered me their demo at $19k all because it had a couple of aftermarket accessories one of which Hamilton gave me for free.

**McJim** · 13th September 2007, 16:41

Originally Posted by Lula

Yeap I snapped it up, they offered it to me for a good price I thought. Even put on a new back tyre at no charge because I didn't like the one on it, threw in a genuine Triumph carbon tank pad and fitted the alarm on it in less than an hour.

Any questions I've had about the new bike I've found them to be really helpful. When I went to amps in Auckland they never took me seriously that I could actually be purchasing that kind of bike and if you think Hamilton are pricey amps offered me their demo at $19k all because it had a couple of aftermarket accessories one of which Hamilton gave me for free.

They even allowed me to park my incontinent Ducati out front while she was buying the bike and gave me free Ducati pencils and free coffee.

My bike made beautiful rainbows on the wet pavement

[edit] Bike isn't incontinent any more - big ups to Auckland Motorcycle Surgery, College Hill Auckland! (behind/under Motomail)

**doc** · 13th September 2007, 16:43

Originally Posted by Lula

Even put on a new back tyre at no charge because I didn't like the one on it,

I would not like to see what you ae going to with this tyre. I will drop the video of you on the burnout pad at the Kiwi to the Kentish tomorrow. It's all done and looks good. "Bitches with attitude" where are we heading ?

**Oldfulla** · 13th September 2007, 17:35

My two cents worth,
I have had some dealings the parts guy at the Hamilton Motorcyle Centre. He's Steve from memory, good guy, very helpful and knows his stuff (as he should)

and quick with his parts.

Bay City Motorcycles in Tauranga are also good to deal with

However found that sales man at the honda shop across the road from the Hamilton Motorcyle Centre didnt take me very seriously when I was looking at bikes to buy, felt like I was an inconvenience to him. So didnt buy a bike from them, and I'm glad that I have my BRIGHT blue kawasaki now from another shop.

**merv** · 13th September 2007, 19:05

Its always nice to hear a satisfied customer story but equally its sad to hear about those that don't deliver the service.

More importantly, you're happy about the sales experience, but what about the bike - tell us what you think of it?

**Pogo2** · 13th September 2007, 19:39

I brought a BMW from them in 1995 (I know, a long time ago) and was very happy with their level of service. Made the trip down to Hamilton worth it.

Glad to hear that you are happy and that the service levels at HMC have been maintained. If I win lotto I'm be down there the following day!