Internet purchases

**Karma** · 25th July 2006, 16:02

Originally Posted by CaN

Yeah, well how does the power drill trick work on an electronic speedo?

And have you ever tried the power drill trick?

A mate of mine tried that on his car and it took him several days and a couple of power drills.
Once you start there there is no going back.

Still probably saved him some money I guess.

Ah ok.

Noob out...

**Cajun** · 25th July 2006, 17:21

I am waiting on my speedohealer it will be arriving shortly from the usa with a new set of chain and sprockets.

Personally i do most of my shopping via ebay, and pay with it via paypal, I don't like giving companys i can't go in to my cc details. At least if you complain to paypal, they get on to them pretty quickly over all.

**Jantar** · 25th July 2006, 17:49

I have been considering ordering a speedohealer as well. What price did Coleman's quote?

**bugjuice** · 25th July 2006, 20:56

I was thinking about getting a healer too. How much did Colemans quote then? (edit just noted the above post!)

Fortunately the internet transactions I've done have always gone well. But then I've always been paranoid about it and dig away at finding out about the company before I buy. Not saying you didn't, but pays to check into shops before you go ahead..

Hope you can get some resolution out of it

**The Stranger:Me** · 26th July 2006, 03:23

Originally Posted by Jantar

I have been considering ordering a speedohealer as well. What price did Coleman's quote?

It was around $175.00 for the unit and connectors for the Suzuki.
I know you can get connector kits for most bikes but not sure if Colemans have them for other bikes.

The Suzuki one is universal to all Suzuki bikes, some of the others aren't like this.

**inlinefour** · 26th July 2006, 04:01

Originally Posted by CaN

So you want a Speedohealer.
Called Colemans and they didn't have them, but had heard of them. Colemans got back to me with a price which was considerably higher than was available on the Internet.

So I placed an order for the same item with Australian Motorcycle Components. They advise 2 days delivery and if per chance it is going to be delayed longer than 13 days they will advise me. Yeah Right.

On the 14th day I contacted them only to be told it will be another 6-7 days. On the 8th day I contacted them to be told the item was despatched a day ago and would be there in 2-3 days.

6 days later it is still not here.

So I enquire as to cancelling the transaction. They wont.
I thought I should have the support of my credit card company after all it is my money right? Well no i don't, and if I try to cancel they advise they may charge me a fee for their inconvenience.

As it turned out, Colemans to their credit called me back a few days later and advised that they had made an error when they first gave me the price and that it would be considerably less thatn they first atated. So full credit to Colemans, however it was too late I had already made the purchase.

So I guess anyway it is a fairly cheap lesson for me.

Thats not really what I wanted to hear. Ive just forked out a considerable amount for a long range tank for my DRZ. They said it'll take 2 weeks to get here. Im going on holiday a tad over that so i really hope its here in time as Im sick and tired of carrying a spare fuel container on the pack rack.

**The Stranger:Me** · 26th July 2006, 04:13

Originally Posted by inlinefour

Thats not really what I wanted to hear. Ive just forked out a considerable amount for a long range tank for my DRZ. They said it'll take 2 weeks to get here. Im going on holiday a tad over that so i really hope its here in time as Im sick and tired of carrying a spare fuel container on the pack rack.

Unfortunately it is too easy for someone to set up a store on the Internet.
You don't actually need any stock and you can buy the shop front and the credit card transaction facility.

All you need to do is wait for the order to come in and move it to the supplier and they supply direct, maybe. All you do is clip the ticket on the way through.

Many of these "stores" are no more than a room in a domestic basement.

**inlinefour** · 26th July 2006, 06:24

Originally Posted by CaN

Unfortunately it is too easy for someone to set up a store on the Internet.
You don't actually need any stock and you can buy the shop front and the credit card transaction facility.

All you need to do is wait for the order to come in and move it to the supplier and they supply direct, maybe. All you do is clip the ticket on the way through.

Many of these "stores" are no more than a room in a domestic basement.

Although I was rung from the supplier in Aussie who stated they are actually making the product. Either way though, I'll just be happy once I have the item in my posession...

**Cajun** · 26th July 2006, 08:10

$175 is pretty good over all,

Since you can pick them up for US$89-US$99(NZ$145-$159) + some P&P

**scracha** · 27th July 2006, 17:13

Originally Posted by Wasp

I think to cancel a credit card transaction it costs about $25-$50.

This is exactly why I dont buy from the internet....

Bwhahahaha. Kiwi banks being crooks as usual. Costs me nowt.

**Colapop** · 27th July 2006, 17:23

Has it been delayed coz of the K of crack that you ordered with it?

**Karma** · 27th July 2006, 17:39

Originally Posted by CaN

Many of these "stores" are no more than a room in a domestic basement.

That's how my store works, and I've never done anyone a dud deal.

**amcmo** · 25th April 2007, 22:12

This is an old post I stumbled upon, however deserves clarification.

The poster orders a Speedo Healer off us (As the ANZ distributor, Colemans buy them off us also). Now it's been some time, but from our perspective it ran something like this.

We are back ordered and expecting a shipment in any day, hence the couple of days until we ship to him, (Not delivery to him). advice provided. As it turns out our shipment gets held in Customs for somewhat longer than anticipated, and when it arrives is short several items. We already have another shipment on the way from the factory, therefore don't anticipate more than another week or so delay. Now at this point one of our staff should have contacted him to advise the delay, so a slip up on our part there.

When he calls again he is told it has been despatched and based on previous experience should be there in a few days. (We can only go on previous experience, however we have no control over Australia Post, NZ Customs nor NZ Post) When it does not arrive 5-6 days later he calls and demands a cancellation and refund. Now tell me, what business is going cancel and refund an order already shipped, postage paid etc? My recollection is that he seemed to suggest we were lying about the item already being shipped, which was most definitely not the case.

When he said he was going get his card issuer to cancel the charge he was correctly advised that, as we had fully completed the contract by sending him his order, no card company would issue a refund. Further his card company would probably advise him that in the event of his claim being rejected he would be charged the fee he mentions.

Several of your posters had a go at banks/card companies etc, however the reality is, despite the delay, which was out of our control, his order was fulfilled and the charge on his card was therfore valid. When his bank contacts VISA claiming an non-supply refund, VISA contact our bank. When we provide evidence of shipment, our bank provide this to VISA who pass it on to his bank, along with a fee for an invalid claim, which his bank then passes on to him plus their little bit. Nothing nasty or underhand, just facts of international card commerce. I might point out that from memory when he said all this, there was no, "when it arrives I'll return it for a refund", just "cancel and give me a refund"

He says it was a cheap lesson. But let's remember, yes, our delivery was longer than usual - we normally have this product in stock at all times, and one of our staff slipped up on not making contact, but he was provided with exactly what he ordered at a price that is the same as anywhere else in the world - no bottom of the world premium as some suppliers seem to charge.

STRANGER - yes it is Australian MC... but run by Kiwi's as is our US branch. Also, the banks DO NOT side with the merchant - we have to provide DETAILED evidence in any dispute and they err in favour of the customer.

WASP - to cancel a fraudulent or non-supplied credit card charge should cost nothing - check with your bank.

MOTU - Sorry to hear of your experince, but I believe I am correct in saying this was DEFINITELY not our company you refer to. We don't use DHL, and we don't say that to our customers.

We ship to NZ weekly to both end customers and dealers and the vast majority are quick and painless. Sometimes we get caught with longer than anticipated deliveries.

There, about all I have to say.

**amcmo** · 25th April 2007, 22:32

Just to clear up another post.

Here in Aussie, you have to be in business for several years and provide financials before a bank will give you credit card processing, either that or provide director's guarantees, with property behind them. I understand it is easier to do it through PayPal.

I know when we set up in the US, we were deluged by card processors wanting to offer us facilities without any background checks. Biggest problem there is getting the bank account - treat all forieigners as though we are moving money for terrorists or drug cartels.

As for basement - We have over 320sqM of warehouse in aussie and another 100 in the US full of product and have 2-3 shipments arrive weekly. I'd like to think the vast majority or ANZ suppliers are real, however that said I do know of a couple who have daytime jobs and do the internet thing at night. Not sure how they manage as we work 5 1/2 days a week sometimes to 9-10 at night (directors only) we're not that mean to our Aussie staff.

Bummer 'bout the cricket.