ADSL woes......

[Wasp]

i have a g604t - they have a factory reset feature AND a complete reset feature - used when firmware upgrades go bad

if someone near bigdog could go and help him that would be really great guys!

[Gremlin]

If he hasn't sorted by weekend, I could come and have a looksee saturday arvo, or sunday...

[Clockwork]

I've been having te same/similar problem. I got broadband about 2 months ago, everything was fine for the first month or so, then one Friday night..... lost the DSL sync light. At first the the outages were extended hours/overnight etc... calls to Telstra just muddied the waters..... (unplug everything, power-off/reset which appeared to work once but never since) Debate about whether my ADSL dedicated jack point, really was! Two visits from Telecom engineers. Suggestions that the "port" in the exchange may need replacing but Telecom tested it and claim it's good.

So where's this leave me? Nowhere really. DSL still dropping regularly but atleast it now seems to sort itself out (usually within 30 mins) Dropped twice this am (before 6:00) and righted itself witin 5 mins each time).

I've exhausted my options short of bying a new router, (I currently have the bottom end dynalink as supplied by Telstra) but I dont want to stump up more money unless I can be sure it will fix the problem.

I don't know if it's relevent but the USB light indicating the connection to the computer, does flash from time to time. But then I've also found the DSL sync down when the computer is switched off and I know it was working fine at the time that the computer was swiched off.

[Big Dog]

I've been having te same/similar problem. I got broadband about 2 months ago, everything was fine for the first month or so, then one Friday night..... lost the DSL sync light. At first the the outages were extended hours/overnight etc... calls to Telstra just muddied the waters..... (unplug everything, power-off/reset which appeared to work once but never since) Debate about whether my ADSL dedicated jack point, really was! Two visits from Telecom engineers. Suggestions that the "port" in the exchange may need replacing but Telecom tested it and claim it's good.

So where's this leave me? Nowhere really. DSL still dropping regularly but atleast it now seems to sort itself out (usually within 30 mins) Dropped twice this am (before 6:00) and righted itself witin 5 mins each time).

I've exhausted my options short of bying a new router, (I currently have the bottom end dynalink as supplied by Telstra) but I dont want to stump up more money unless I can be sure it will fix the problem.

I don't know if it's relevent but the USB light indicating the connection to the computer, does flash from time to time. But then I've also found the DSL sync down when the computer is switched off and I know it was working fine at the time that the computer was swiched off.

Mine used to do that until I put external echo on the firewall block list.
According to ihug this activity is because they ping your router at regular intervals to see if you are still connected and disconnect you for a short period if you have not used your connection in that time.
The software does nothing if it cannot see you.
Majority of home users will never notice and it because most users only use it between 6 and 12.
Apparently this is so that they can have you connected with less registered ip addresses based on the principle that there is no way that all users will ever log in at the same time.
I am quite sure someone will refute this, but that was the explanation provided by ihug and that was the fix.

[Big Dog]

Thank you to everybody for their suggestions.
Interesting how deep the well of things I don't know about DSL runs.

My router has been synchronous now for 2 hours.

According to iHug:
There were some changes carried out on north shore exchanges on the weekend by Telecom.
Apparently since then there has been a steady increase in the number of complaints on the north shore.
Not all users on the shore were affected.
Apparently the DSL synch was reset at various times this morning and early afternoon at each exchange, exchange wide.
Apparently when the ISP's IP address needs to be refreshed it was not refreshing, meaning the effects were not immediately evident and some people will not have had a problem yet.

If you live on the shore and have had issues over the last 5 days restart your router using the recommended reboot of your manufacturer. Usually unplug for 30 secs.

This may be different to what will be reported by different ISP's or even different agents at the helpdesk. Do not shoot the messenger I am just passing on what I have been told in case there are other non xtra users reading this who have had similar issues...

[Clockwork]

Mine used to do that until I put external echo on the firewall block list.
According to ihug this activity is because they ping your router at regular intervals to see if you are still connected and disconnect you for a short period if you have not used your connection in that time.
The software does nothing if it cannot see you.
Majority of home users will never notice and it because most users only use it between 6 and 12.
Apparently this is so that they can have you connected with less registered ip addresses based on the principle that there is no way that all users will ever log in at the same time.
I am quite sure someone will refute this, but that was the explanation provided by ihug and that was the fix.

Thanks BD, but I don't really understand the logic of that, it seems to me that they would be more likely to take the ip address if it did not respond. Also, this wouldn't explain why the service drops out regardless of whether the internet connection is in use or not.

[Big Dog]

Thanks BD, but I don't really understand the logic of that, it seems to me that they would be more likely to take the ip address if it did not respond. Also, this wouldn't explain why the service drops out regardless of whether the internet connection is in use or not.

I don't get it either.
However when I followed the advice and fire walled the dropouts ceased.