Quasi service?

[FastBikeGear]

I and a mate went to visit Quasi to purchase some gear earlier this year.

I told him I was looking for some leather gear that I could use on the road and for the oaccassional track day. Bret made a big thing about not buying separate pants and jackets as they don't always match up.

I tried on a jacket which I really liked and Bret recommended some pants to go with it which I tried on separately and decided to purchase. I said I would like to try them on both together and when I did we discovered that the zip on the pants went one way and the zip on the jacket went the other way. Without missing a beat he said that he would get his mother in law who was a seamstress to replace the zip in the jacket. I suggested that he also give her a pair of pants at the same time so that she could match the zips.

I paid for both the pants and jackets and took the pair of pants with me and he said he would post me the jacket which arrived a week later. Imagine my surprise when I discovered that the zip in the jacket was four inches shorter than the one in the pants! When I complained he first said it was not a big deal even though the jacket was twisted around several inches. I think he expected me to live with it like that. I insisted that it was pretty uncomfortable to wear and he said to take it to Kerry at MBW and get it fixed and he would pay half the cost (I thought only offering to pay half the price was pretty rotten) Kerry did a great job of replacing the zip for me and I happily paid her bill.

I sent Quasi an email telling him how much the repair cost ($125.00) and never heard back. I rang him several times and eventually when I got hold of him on the phone he needed a copy of the receipt. Fair enough I thought and I sent him the receipt and again never heard back from him. By this time I was getting pretty annoyed with the poor response and the service and of course I got more annoyed that he had only offered to pay half of the bill. I then phoned him several times and eventually I got hold of him and he again offered to pay half which I said I thought was unacceptable. While I am pleased with the quality of the pants and jacket I don't believe under the circumstances and with all the stuffing around I got good value for money. I can't imagine what these kinds of antics cost his business. To this date I have never received a cent of reimbursement from Quasi and would never do business with the rogue again.

I don't believe it would be fair for me to hide behind my forum name. For the record my name is Liam Venter and my phone number is 0275 985 266.

[vindy500]

venter's having a vent?

[Quasievil]

Dude, we still dont have your account number to put the money in do we, I asked you for it after we received your note email quasimoto@ihug.co.nz


enter Mr Piston.........................

[huff3r]

Is it just me that finds it odd that whenever one of these threads pops up Quasi changes his original post after a short time to reflect? Just wondering if anyone else noticed... I for one am a little put off to be honest..

[Quasievil]

Is it just me that finds it odd that whenever one of these threads pops up Quasi changes his original post after a short time to reflect? Just wondering if anyone else noticed... I for one am a little put off to be honest..

Yes , first reaction is angry, then I breath, then I settle down, then I re write.

ok?

[ital916]

Many gear manufacturers lately have changed zip suppliers and as such the designs have changed. I recommend you get some adapters made up if there are discrepancies in the designs.

At work, the rev it gear has changed zip designs. We supply adapters with all purchases when required. Works like a charm and even gives an extra bit of leeway in zip movement, reducing stress on the zip.

[FastBikeGear]

Dude, we still dont have your account number to put the money in do we, I asked you for it after we received your note email quasimoto@ihug.co.nz


enter Mr Piston.........................

Last email from you was recieved on August the 17th (all emails are stored here) and I have just reviewed it and it makes no mention of a request for a account number. See below

"Hi Liam

That is what we always indicated, we said we would contribute to the cost, whats wrong with a credit? If you want the Cash, then that’s not a biggy to us but its 50%....."


However I will send you my account details....and we will see what happens.

[ital916]

Last email from you was recieved on August the 17th (all emails are stored here) and I have just reviewed it and it makes no mention of a request for a account number. See below

"Hi Liam

That is what we always indicated, we said we would contribute to the cost, whats wrong with a credit? If you want the Cash, then that’s not a biggy to us but its 50%....."


However I will send you my account details....and we will see what happens.

If you bought leather remember to chuck some leather conditioner on it every few months, keeps it nice.

[FastBikeGear]

Many gear manufacturers lately have changed zip suppliers and as such the designs have changed. I recommend you get some adapters made up if there are discrepancies in the designs.

At work, the rev it gear has changed zip designs. We supply adapters with all purchases when required. Works like a charm and even gives an extra bit of leeway in zip movement, reducing stress on the zip.

It wasn't a design issue. One zip went in one direction and the other went the other way.

[Firefight]

not sure what happened in this case , but always found Bret a gud guy to deal with, his taste in bikes sux, but he has always been str8 up in dealings I have had, bought gear off him a few times, only once was it a bit fucked.. (stictching arg sp?)
he fixed it no charge and soon as was possible. sorry to hear bout ur problems,
maybe its just a comunication problem, he can be hard to get hold of

did i mention his tatse in bikes sux ?

hope it work out ok 4 u

F/F

[ital916]

It wasn't a design issue. One zip went in one direction and the other went the other way.

Sorry, my comment was directed towards quasi (not at him, I aint being angry or nothing).

Oh so it was just a construction fault. Should be covered under gear warranty mate...you dont have to pay a cent. Gear comes with a 12 month warranty and should cover it if it is a manufacturing fault. Which it is!

[Quasievil]

Last email from you was recieved on August the 17th (all emails are stored here) and I have just reviewed it and it makes no mention of a request for a account number. See below

"Hi Liam

That is what we always indicated, we said we would contribute to the cost, whats wrong with a credit? If you want the Cash, then that’s not a biggy to us but its 50%....."


However I will send you my account details....and we will see what happens.

Thank you all good then.
Pm me the number or email either way.

p.s Rouge is a bit harsh sheesh.

[Quasievil]

Sorry, my comment was directed towards quasi (not at him, I aint being angry or nothing).

Oh so it was just a construction fault. Should be covered under gear warranty mate...you dont have to pay a cent. Gear comes with a 12 month warranty and should cover it if it is a manufacturing fault. Which it is!

No we changed the directions of the zips a couple of years back........some older stock was one way against the newer stock being the other way, we ALWAYS swapped the zips around if it was an issue with a gear purchase, at our cost completely.

[Gubb]

No we changed the directions of the zips a couple of years back........some older stock was one way against the newer stock being the other way, we ALWAYS swapped the zips around if it was an issue with a gear purchase, at our cost completely.

I bought a new spec Jacket and previous seasons Pants, and got the deal of the century. Man up and pay for your own fuckin' swapping of zips. You knew it as like that when you bought it.

Breathe deeply, and go out and put your leathers to good use.

[pistonbroke]

at the risk of adding to my collectoin of little red lights,and having a Mod ride to mr Motos aid.Its vital to save copies of all emails..........thats the key to this problem.You would not believe the number of calls and pm,s i have recieved on this subject.For the price of 1 elastoplast its going to cost a major OP.Mr Moto may make good gear....but has yet to learn about customers.Copy this post it may end up on page 658 of the PD section.