Boyd Motorcycles Hamilton

[tri boy]

I like all the bike shops in Hamilton.
But yes, Boyds lead the customer service/product knowledge/all round aproachabilty race by a mile.
Ham Honda does have a poor customer relation approach. Hope they improve.

[insomnia01]

I have been to Hamilton Honda 3 times since they opened their doors & ALL 3 times I was ignored not even given the time of day untill I was getting on me bike to leave ( hang around for @ 20mins nothing ) Boyds workshop & accessories staff on the other hand maintain exceptional levels of service which is hard to beat... " You want proof ? " If you can handle the proof go there on a Saturday morning ( or anytime of the week to be fair ) & hang around for a hour, its like a supermarket & yet, you go to any of the other bike shops in close proximity to them & you wont find as many customers in their store compared to Boyds. The only part I can't shed any light on is the Sales team ( Apologies Greg & Glen if you are reading this ) as I have never brought a bike from there before but I'm sure their level of commitment to you the customer would be out of this world also, having said that, a couple times I have asked pollitely for a loan bike whilst scooter was in the workshop & without hesitation Greg or Glen have provided me with something from the ever AWESOME 250cc cruiser to a GET THE F*&%K OUT OF MY WAY DRZ400 SM, with both coming off the showroom floor which, in my eyes is outstanding. So to end my thesis on Boyds reputation, all the other bike shops have a lot to learn on customer awareness,satisfaction without compromising customer service, " Heres to the TEAM at BOYDS "

[Quasievil]

Brought my first bike from Boyds a few weeks ago, no reason for taking so long but have never been a fan of Hondas or Suzukis, got a nice R1 now of course.
Prior to that I recieved nothing short of fucking brilliant service from the service department, Lyndon is a very knowledgeable mechanic and I trusted him with my race bikes and the result was trouble free racing.
Awesome spot friendly.
Definately the second best place in Hams for gear to ;-)

[nallac]

Definately the second best place in Hams for gear to ;-)

Huh?,2nd best,do you buy your tasseled gear from road and sport?.

[Quasievil]

Huh?,2nd best,do you buy your tasseled gear from road and sport?.

Common Bro figure it out sheeesh

[nallac]

Common Bro figure it out sheeesh

is it to early for humor???

[slofox]

Had The Vixen serviced there this morning. Apart from being given a play on a Gixxer Thou while I was waiting, when I got back, not only was the service done but some kind soul had WASHED it down as well....now that's service in my book.

[slofox]

Common Bro figure it out sheeesh

Ooo ooo ooo I know I know....ummmm...Is it Road and Sport..?

[ckai]

... If you can handle the proof go there on a Saturday morning ( or anytime of the week to be fair ) & hang around for a hour, its like a supermarket & yet, you go to any of the other bike shops in close proximity to them & you wont find as many customers in their store compared to Boyds...

To me this is the obvious proof. There are constantly people coming and going in Boyds compared to all the other bikeshops. I've spent 15-30 mins is some and no one else has come in. Boyd's, I've never been in there for more than 5 mins before someone else walks in the doors. You can't put that down purely to location or shop design either. Or the types of bikes they sell. Not everyone that walks through their door is buying a bike.

I don't know why more businesses have a look at the "competitors" and try to understand where they are doing better. Then do that. Simple equation really.

Had The Vixen serviced there this morning. Apart from being given a play on a Gixxer Thou while I was waiting, when I got back, not only was the service done but some kind soul had WASHED it down as well....now that's service in my book.

I thought all bike shops did this? Ham MC washed mine when I took it in which was bloody good because I couldn't, for the life of me, get the chain grease of my rear wheel. A tried all types of potions and nothing worked. They got it spotless. Should ask them what they used.

[boman]

I have been into Hamilton Honda twice and they have only acknowledged my existence once. And that was because i wanted to buy something. First time i went in i didn't see anyone anywhere!

Thta could go for Colemans in Auckland, I mean do you have to wheel the bike outa the store to get service. In fairness tho the accessory department is pretty good. It could also apply to the Yamaha store in Penrose. I went it there wandered around the shop, and didnt even see a soul. I should have wheeled a new R1 outa the dooe and see what kind of reaction I get.
Am thinking of going to the Tron today for a ride. Might just call into boyds and see how good they are.

[Dodgy1]

Ooo ooo ooo I know I know....ummmm...Is it Road and Sport..?

Don't you get me going on those fucking wankers....I bought my Bandit from them and thankfully will never have to darken their doorstep ever again. I was on a budget and had decided what I wanted and they were the only place to get it........crap customer service...give us your money and get lost attitude When I did have a problem with the Bandit Greg and the lads at Boyds fixed her up AND she was out of warranty too...AND they didn't charge me anything Top marks and I always shop there too

[Taz]

Na they're talking about that guy who undercuts the shops by selling from home

[slofox]

Don't you get me going on those fucking wankers....I bought my Bandit from them and thankfully will never have to darken their doorstep ever again. I was on a budget and had decided what I wanted and they were the only place to get it........crap customer service...give us your money and get lost attitude When I did have a problem with the Bandit Greg and the lads at Boyds fixed her up AND she was out of warranty too...AND they didn't charge me anything Top marks and I always shop there too

I bought my SV from them - they were pretty good at the time. But then, they were desperate to sell off the last one they had two weeks before quitting the franchise - which could explain things i suppose. Course when I first went in there the original salesman suggested, when I said i was interested in a bike, that I buy a scooter! Bastard! A scooter? What the fuck would I do with a fucking scooter? He changed a bit when I said "I wouldn't be seen fucking DEAD on a scooter mate!"

The younger guy who eventually sealed the deal for me was a pretty good guy though. I still go in to see him every time I am around there.

[carver]

hmmm, funny what you say about honda, as i always found them to be great.
I borrowed a CRF250X from them for a weekend a few times i think, and they have been great to deal with.
Both sidewinder and I had our GSXR's worked on there, and i never had any complaints.
I know a lot of the boyds staff quite well, so i get good service there too.

The worst shop in hams has always been waikato yamaha, and it is funny how many people agree with me.
Their sales team was arse to deal with, i brought one bike from there, and they made buying a second one so difficult and painful that i got a GSXR 1000 instead.
it is nothing personal, but if you want to compete, you have to beat the other guys on something!

[Pussy]

While we're on the subject..... John in the parts department is VERY good/helpful, too!