Bike dealer problem

[Latte]

Have you spoken to or emailed someone from Waikato Yamaha?

Yes he did, (post 81 was the response).

[onearmedbandit]

Have you spoken to or emailed someone from Waikato Yamaha?

See here...

he said that the fork seals were fine when the bike left the dealer, didnt comment on the rust or the brakes

[steve_t]

OK, let me rephrase: Have you told them that you're unhappy with the rust and the dents in the tank?

[AllanB]

Fork Seals - What Edbear said - probably were fine at Waikato and failed under transport compression. Did the bike come with a warranty?

Remember it is 19 years old! Ditto tank, hard to tell in the images but it looks like a bit of surface rust and likely normal for the age and possible number of owners in Japan ........

The scratches on the engine cases can easily be filled or filed out and repainted with a little work.

Header rust - after 19 years I'm not surprised as they have been through a lot of heat cycles! I have seen 3 year old bikes with shitty looking headers. Consider it this way - the shop could have given them a quick blast with a $25 can of exhaust paint to hide it. I'd suggest popping off the plastic and masking the engine and doing just that, heck you saved a grand and got the $70 back so a can of paint is nothing!. It will look better and you'll learn about the bike in the process.

At the end of the day it does look like a clean and tidy 19 year old 250.

My advise is to deal directly with the dealer and not be too quick to bag them on KB until they have had a fair chance to adress any of your concerns.

And



Get out and ride - we are having some good weather!

[steve_t]

My advise is to deal directly with the dealer and not be too quick to bag them on KB until they have had a fair chance to adress any of your concerns.

Eggzackery

[jaffamont]

Why do so many people on go on about going to the dealer before posting things on here? Surely most people are smart enough to wade through the bullshit and form their own opinion.

I think it's bloody disgracefull that the dealer chose to clip the ticket on the shipping, and good on the customer for letting people know. I'm "guessing" that given the dealer threw in so much free stuff afterwards that there was a bit more lolly in the deal they let on. And poor poor pitiful them for having to do an extra half hours work to complete the sale....

Just my opinion, it may well be wrong.

[AllanB]

Why do so many people on go on about going to the dealer before posting things on here? Surely most people are smart enough to wade through the bullshit and form their own opinion.

I think it's bloody disgracefull that the dealer chose to clip the ticket on the shipping, and good on the customer for letting people know. I'm "guessing" that given the dealer threw in so much free stuff afterwards that there was a bit more lolly in the deal they let on. And poor poor pitiful them for having to do an extra half hours work to complete the sale....

Just my opinion, it may well be wrong.

The dealer should be given a fair chance to respond to and or fix any issues with the buyer without a public flogging. It is their good name that is being discussed.

If the outcome is not to the buyers satisfaction then fair enough to comment on KB. But then again as Don Henley sang there are always three sides to a story 'yours, mine and the cold hard truth'.

With respect to 'the lolly' in the sale - what a dealer makes is totally irrelevant in a sale as a buyer always has the right to take their money to another shop. Likewise a shop cutting a very good price to get a sale has little comeback bitching about no margin if they have to fix any issues, it is not the buyers problem if your profit was very low.

A bike shop is there to make money - that's called a profit, that allows them to employ people! The secret is making a profit and keeping customers happy, I imagine that is a hard grind in the current market.

Transport cost - from what I read the shop stated a price that the buyer agreed on prior to the sale. If they added a few $ to cover their time again that is irrelevant if the buyer had agreed to the price. Do the research before agreeing to pay. Lucky to get the $70 back in my opinion and a credit to the shop.

Hopefully the next post in a few days from the OP will be be a positive result.

[Hurrie]

OK, let me rephrase: Have you told them that you're unhappy with the rust and the dents in the tank?

yeah i told him that prior to payment the mechanic on more than one occasion confirmed that there was no rust in the petrol tank and that the exhaust system was in good condition. I told him that i was dissapointed with the condition of the bike and i would like some sort of refund to cover the repairing costs. i'm assuming the carbs are gonna need a good clean too...

When i paid for the bike i paid 5k for a bike that was in "top condition" (aside from a scratch on the left side). There were a few other MC22's on trade me for 4k but i thought it would be safer to buy from a dealer and i wouldnt have any nasty surprises.

Did the bike come with a warranty?

Remember it is 19 years old! Ditto tank, hard to tell in the images but it looks like a bit of surface rust and likely normal for the age and possible number of owners in Japan ........

Header rust


My advise is to deal directly with the dealer and not be too quick to bag them on KB until they have had a fair chance to adress any of your concerns.

No there was no warranty on the bike, and the rust in the tank, i specifically asked if there was any and i was told there wasn't because i seriously couldnt be stuffed going through the trouble of curing it. i've had to do that for my other 2 cbr's. thats the same reason i asked about the rust in the header pipes because i didnt wanna have to fix that aswell. I didnt come on here to bag them, i came on here just to ask for opinions as i've never bought anything from a dealer and was wondering if they're allowed to do what they've done and you guys have been very helpful so thanks!

[Hurrie]

For some reason i had the impression that dealers were supposed to be upfront about every detail of the bike and it was somehow illegal to give a false impression or keep secrets from the buyer.

[onearmedbandit]

I can understand you are very annoyed mate, but it is probably best that you get a full statement from them regarding the situation with the damage on the tank and extra scratches. I agree that the fork seals could have let go in transit. The rust in the fuel tank isn't a good look, and needs to be cleaned out (imo). As for the headers, to be honest that is to be expected on a bike of that age. I sold 2nd cars for about 10yrs, never once told a customer the exhaust might have a little surface rust here and there, but I guarantee they all did.

If they can help either remedy or offer a reasonable explanation of events, you don't want to drag their name through the mud. If however you get the bums rush from them, then it's fair game to vent.

[Hurrie]

The rust in the fuel tank isn't a good look, and needs to be cleaned out (imo). As for the headers, to be honest that is to be expected on a bike of that age.
If they can help either remedy or offer a reasonable explanation of events, you don't want to drag their name through the mud. If however you get the bums rush from them, then it's fair game to vent.

I'm not to bothered about the exhaust headers, they're easy enough to sand down and respray. its the petrol tank that im more annoyed about. it took about 3 days to get my last cbr's tank back to normal. would i have to get the carbs cleaned aswell?

And you're right they havnt really had a chance to give me a reply. They've been pretty awesome so far with the free boots and they gave me the 1000 off the original price (i probably should have asked why though....).

[Hurrie]

I just wanted to clarify that the dealer hasn't had the chance to reply and provide some sort of explanation or anything, and so far he's been pretty good to deal with and very understanding. The reason i started the thread was to ask for opinions on dealers in generals not to bag this one and as you've seen before i've always given him praise where he deserved it and he's come through so far with any short falls with the bike.

[p.dath]

The pics of the rust in the petrol tank and on the exhaust header pipes. one of them is two dents on the petrol tank that weren't mentioned before.

I think your expectations might be a tad high. It is a around a 20 year old bike.

My personal thoughts, just get on it and have some fun. As a new rider there is a pretty good chance your going to add a lot more marks to it anyway.

[onearmedbandit]

I think your expectations might be a tad high. It is a around a 20 year old bike.

My personal thoughts, just get on it and have some fun. As a new rider there is a pretty good chance your going to add a lot more marks to it anyway.

You don't get it do you? It isn't about the age of the bike, it's about the description given by the seller. If you were buying something from sight unseen and you asked for a description listing any damage etc, and I kept shit from you, you'd be upset right?

I'm not saying this is the way this dealer operated, but the question has to be asked doesn't it.

[AllanB]

Are the dents under the seat area? - ie if the seller did not remove the seat he would not have seen them.

Understandable if that is the case HOWEVER as you stated earlier you were told a mechanic had an extensive look over the bike and the dents should have been noted in that evaluation.

Personally I think you have done the right thing buying from a dealer as you will have a good chance at getting a positive result - if you'd gone private you'd be on your own.

Regarding you question on having the carbs cleaned - get on and ride the bike as they are probably absolutely fine, a few good thrashings around the hills will let you know! Once you have sucked through a bit of fuel you may consider draining the tank and checking the fuel filter - it's condition will give you a good idea on the tanks internals.


I'm looking forward to bumping in to you over at Little River or similar with a big grin on your face after a ride on your new bike.