Caution: Boyd Honda lie

[merv]

Greg you say you did your "best to rectify or compensate". Perhaps if you explain what you did for this customer in this case, then respect for your customer service would follow if it was a good offer.

An auction is an auction and at the close of auction a deal is struck and no breaches should occur on either side. I can imagine your shop's feelings if the shoe was on the other foot and the buyer reneged on a deal.

[Elysium]

Well Greg a leason learnt I think. At the end of the day some guy got his credit card charged without goods even existing.

[Quasievil]

I'm sorry Mr Flyen has taken offence to the mistake we made with his trade me purchase.
As soon as we found the exhaust was missing we phoned him & let him know of our mistake & reversed his payment.
We also checked with the importer to see if any more of these mufflers were available & as it was a runout were told they are no loger available.
We don't lie, but we do make mistakes.When we do make mistakes we do our best to rectify or compensate.
All our staff work very hard & take comments like these personaly.
People should not make comments on hear say.
Boyd Motorcycles has been trading for over 50 years, firstly as Boyd Brothers, then Boyd Honda & now Boyd Motorcycles so we do know how important customer service is.
Thanks to the support from the people who have placed positive feed back.
To the rest please think before making reckless comments when you don't know the facts.

Yeah well said Greg, and as one of the longest members on this site you can be assured from me that unfair and one sided B.S on this site happens often on most subject including shops and retailers.
I have nothing but the Best to say about Boyds and the service received on various dealings over the last 15 odd years as a supplier and as a customer.

[Quasievil]

I can imagine your shop's feelings if the shoe was on the other foot and the buyer reneged on a deal.

Yeah Merv, Boyds would go straight to KB and bitch and moan about it................................NOT !!
There wouldnt be a site big enough for all the retailers to expose all the wanky arsehole customers out there.

[pritch]

Strange thread this. If I was Greg I wouldn't be too worried about it. His locals seem satisfied with the service he offers.

The guys who want to find fault seem to live hundreds of kilometres away, or even on a different Island. Realistically their opinions, however soundly based (or otherwise?), are entirely irrelevant.

[tri boy]

Mistakes were made, apologies, and attempts were made to source similar product, and a refund was made.
End it people.

[thealmightytaco]

Jeez, do you get tired jumping to so many conclusions?

It at least indicates he felt lied to, I did assume the rest though huh. Fair enough.

We don't lie, but we do make mistakes.When we do make mistakes we do our best to rectify or compensate.
All our staff work very hard & take comments like these personaly.
People should not make comments on hear say.
Boyd Motorcycles has been trading for over 50 years, firstly as Boyd Brothers, then Boyd Honda & now Boyd Motorcycles so we do know how important customer service is.
Thanks to the support from the people who have placed positive feed back.
To the rest please think before making reckless comments when you don't know the facts.

There are so many loyal Boyds customers, this was bound to be a one off mistake. BUT, unfortunately people talk about their sour deals, be it here, in the smoko room or in the pub, and as much as everyone poo poo's it I think we're entitled to discuss them, however rare they are for an exceptional dealer such as yourself Greg.

Why I really feel compelled to post though, is that you essentially verified the basic premise of Flyen's post, you took his money without having the product, such that you had to refund it, and then take a swipe about us recklessly debating on heresay. Without having actually been privy to be part of the actual deal though, all sides of the story are hear say, including your retort. Hmmmm. So I'm sorry to say Greg but your story is leaving a bad taste in my mouth, the freedom of speech clampdown is just a bit, meh. Without trying to cause a major flame out though, we can tell you and your staff are very well respected by most the folks here, and that will be for very good reason I'm sure, it's just I'm not a fan of your reply.

I'm still interested as to why the credit card was charged without actually having the goods, I understand a deposit to get things underway but otherwise shouldn't you wait till you've got the goods on hand before you charge for it?

[quickbuck]

Okay,
Good on Greg for posting in here and sticking up for the staff.
There was no real need to IMO.

As for the "They charged my credit card". WELL people,
Can somebody please explain to me how the "Pay Now" works on TM??? I'm guessing it isn't as simple as the Seller "Charging" the credit card when the auction closes.
It is the buyer who spashes his card details across the interweb.
A third party has to be involved in there somewhere.... and they aren't to blame. They just process the transaction.

I would say the OP actually Paid By Credit Card, and then once Boyds couldn't actually find the part (This would take more than 5 minutes), then, discovered they couldn't actually obtain another one, some time would have passed.
There would have then had to be some hunting around for the procedure for the charges to be reversed.
Remember Boyds did try to find a replacement..... AND this isn't the only job they had on that week!

Boyds would have lost a bit in success fees on this one.
So,|I say, 'It Happens..... Build a bridge and all.

[steve_t]

Come on, if Boyds charged the credit card and then reversed the charge a few days later, the credit card would be exactly the same as it was. No interest would have been incurred and the only one who loses is Boyds who probably still have to pay a 2-4% merchant fee on the transaction. As quickbuck has said, unless both parties agree to the sale not being completed, Boyds also have to pay trademe success fees.
But again, conflict seems to arise more out of the way the customer feels they have been treated and not the situation itself. Have we got a final outcome? A neg rep on trademe? A sweet as deal on something else?

[Smifffy]

I Like Boyd's. I can see how all this happened, I can understand that the OP was upset. Still, I think that launching into a flame filled rant, calling people liars etc was a bit OTT. I might be incorrect, but so far I have seen one specific negative experience posted about, a few non-specific postive experiences posted about, and a whole bunch of negative vibes posted by people who've never dealt with Boyd's.

[thealmightytaco]

He called Boyds directly and gave them his credit card number, no third parties. Pay Now is a seperate option on TM.

But yeah, screw it, everyone loves Boyd's, gotta be for a reason.

[Robbo]

Good post Greg. Obviously an honest mistake was made and this was rectified once it became apparant. Can't see why the original poster needed to go onto the internet with inflamatory statements it certainly did'nt do his credability any favours. I guess he must be perfect and has never made a mistake in his life.
Keep up the good work at Boyds

[F5 Dave]

Good grief - this thread is still going? I've been ignoring it.

ok so now it is done & dusted & this is the last post on the matter (hoho) what is my bid for estimate of how many months it will take for this thread to get dredged & someone to start it all off again as if it happened yesterday? My guess is June 2011. See ya then. Please don't answer until then.

[carver]

Yeah Merv, Boyds would go straight to KB and bitch and moan about it................................NOT !!
There wouldnt be a site big enough for all the retailers to expose all the wanky arsehole customers out there.

I fucking would...

Boyds are great, put thousands of $ through there, know most of the staff..

I deal with all the motorcycle shops in hamilton, and only one is difficult to deal with.

accidents will happen, and they did their best to make things right, i would have setteled for a good deal on something else.

[Teflon]

Never had a problem with them in 10+ years

For parts, John is great to deal with...


Workshop, I did not like the manager, but that was years ago.