Motorbike shop punished for sluggish repair

[Katman]

Is there anything to stop a dealer parallel importing new bikes themselves and offering their own non-manufacturers warranty; leaving them free to source parts online like everyone else?

Where would they import them from?

Would the customer be happy if the speedo reads in miles per hour not kilometres per hour?

Would the bike be of the same spec as one that was brought in by the official importer?

[Mort]

Where would they import them from?

Would the customer be happy that the speedo reads in miles per hour not kilometres per hour?

Would the bike be of the same spec as one that was brought in by the official importer?

It happened in the UK. One dealer in particular (DK Motorcycles) parallel imported bikes and sold shit loads (I bought 4) because they under cut the official dealers and matched their warranty. It had a big impact on bike prices nationwide. All the bikes they sold were full spec and parts supply was good. Honda UK eventually found a way to stop them (dont know the details).

[Robert Taylor]

if they are an official dealer and their distributor finds out, then they will lose their official status.

possibly secondhand stuff, would depend on the agreement.

carrying your own warranty costs is probably pretty prohibitive - the volumes involved mean a couple of expensive claims could really mess you up i'd imagine.

that being said the manufacturer should still honor factory warranty on new things no matter where sold.

i know of at least one car distributor who pays claims on cars that have been privately imported

Yes and thats the rub. If you carry out warranty work on a vehicle that you havent sold its a double whammy. 1) You made a loss on the claim especially if its a labour intensive one. Flat rate times and reimbursement rates are in nearly all cases woefully short of the reality And 2) As you didnt sell the vehicle you had no profit to help buffer against any warranty claims

[Katman]

Honda UK eventually found a way to stop them (dont know the details).

The big guy's always going to squash the little guy.

[Ender EnZed]

Where would they import them from?

Wherever they can get them. Just like parallel importers of TVs, phones and everything else that's worth bringing in.

Would the customer be happy that the speedo reads in miles per hour not kilometres per hour?

I'm sure most people would prefer their speedo to read in km/h but I can't imagine it'd be a deal breaker for anyone. There are plenty of vehicles on NZ roads with speedos in MPH.

Would the bike be of the same spec as one that was brought in by the official importer?

Not necessarily but, again, not a deal breaker for most people. My Suzuki was sold new in NZ and it's a Canadian model.

[98tls]

Theres plenty of Bandits getting around the country with speedos reading in mph bought new from Suzuki stealerships here,whats the problem?

[Katman]

Wherever they can get them.

And have you actually sat down and worked out the landed cost of them?

[98tls]

Fuck trying to buy em new why not import very low k very late model stuff the same as hundreds of car dealers do already,offer your own warranty and source your own parts?Lets face it "NZ new" was a sales pitch from long ago.

[Katman]

Fuck trying to buy em new why not import very low k very late model stuff the same as hundreds of car dealers do already,offer your own warranty and source your own parts?Lets face it "NZ new" was a sales pitch from long ago.

Always interesting that those that bitch and moan the loudest never feel game enough to give it a go themselves.

[98tls]

Always interesting that those that bitch and moan the loudest never feel game enough to give it a go themselves.

That would make sense if indeed i was bitching n moaning at all let alone the most.I personally have little problem with anyone making a living through the sales/servicing of motorcycles here in NZ as i rarely have need to use there services.Will add your reaction to my post makes the post worthwhile.

[pritch]

"Specialist Italian Made Bike" my arse. For $8.5k new it has to be a scroter, surely?

No. The $8445 included on road costs. It was almost certainly an RS125 @ $7995 + ORC.

As has been discussed on KB previously, neither the RS125 nor the RS250, which seduce newcomers with their sexy-like appearence, are ideal beginners bikes. The fastidious warm-up procedures, the requirement to use expensive oils, and the relatively frequent need to replace major parts can lead to disappointment for a new motorcyclist - or worse.

Whether the owner did in fact warm the bike up as he claimed we'll never know. The dealer would probably suspect that he didn't and consider that was why it seized.

I feel some sympathy for both parties. Triumph NZ really need to wake the Hell up, but I think that perhaps the purchaser should try golf next time?

[Ender EnZed]

And have you actually sat down and worked out the landed cost of them?

Not at all.

I was just wondering if there are any rules around this specific to the motor vehicle industry or anything the official importer could do to stop it.

[Robert Taylor]

Not at all.

I was just wondering if there are any rules around this specific to the motor vehicle industry or anything the official importer could do to stop it.

Open slather is not ideal for anyone

[Crasherfromwayback]

Wherever they can get them. Just like parallel importers of TVs, phones and everything else that's worth bringing in.



I'm sure most people would prefer their speedo to read in km/h but I can't imagine it'd be a deal breaker for anyone. There are plenty of vehicles on NZ roads with speedos in MPH.



Not necessarily but, again, not a deal breaker for most people. My Suzuki was sold new in NZ and it's a Canadian model.

Can be more of an issue than you may well thing.Headlights dipping the wrong way...wrong flasher lenses etc etc

[Mort]

Open slather is not ideal for anyone

Agree but what happens in an isolated country with monopoly brand importers ? The answer is what we see here. Probably the worst parts supply on the planet. Honda, Aprilia, BMW etc could all do better but they simply choose not. I don't know why exactly but they appear not to give a stuff about their customers needs and expectations.