Cycletreads.co.nz - are these guys just completely incompetent?

[nzmikey]

Drury performance centre for my road bike stuff ... They even allow you to skid ya old tyre ( out the back )

treads for the dirtbike stuff but I only deal with Tim

[Trade_nancy]

Dealt only once (so far) with Cycletreads back in May this year and wanted to buy a particular rear tyre that they listed in stock for online order. Emailed to confirm - YEP...gottem in stock.
Got a call a day later - Oh,..no stock at distributor and new stock is gonna be dearer by about $80.
Hmmm..sounded fishy. He offered me a sale priced alternative brand and shipped it out promptly. I ended up disappointed and satisfied. Dunno if I'll go back.

[The Reibz]

Drury performance centre for my road bike stuff ... They even allow you to skid ya old tyre ( out the back )

treads for the dirtbike stuff but I only deal with Tim

Sold bro. Def hitting them up for my next tire. Try and hit the 6th gear before she blows

[nzmikey]

Sold bro. Def hitting them up for my next tire. Try and hit the 6th gear before she blows

I got 2nd on the gixxxer and it was 45sec from start to bang ...made a cunt of a mess ... My undertail is still coated in rubber ... 12mths on

[nzspokes]

Looked at getting some tyres through cycletreads but got what I wanted far cheaper and fitted at Boyds in Hamilton. Will always use them for tyres now.

However did get the wife some leather pants from cycletreads and they were very helpful and gave me a good deal - I try and visit them and have a look around when I am in Auckland

Well to be fair Ive had great service from the upstairs staff, they recently got me in a jersey i was looking for very promptly.

[jasonu]

How would he know of any issues unless someone tells him?

Telepathy?

By not spending all the time in the office with the door closed like a lot of managers do.

[Erelyes]

By not spending all the time in the office with the door closed like a lot of managers do.

Yep... The best bosses/managers are the ones who will work with/alongside the people they manage for (at minimum) a quarter of their time at work.

And I don't mean dragging them off to an office for a private chat at scheduled intervals!

[Zedder]

Yep... The best bosses/managers are the ones who will work with/alongside the people they manage for (at minimum) a quarter of their time at work.

And I don't mean dragging them off to an office for a private chat at scheduled intervals!

So then, using your system, a manager spends a quarter of the time with each staff member per 40 hour week (for ease of calculation) ie: 10 hours each.

If there's 10 people working at the company, the manager will need to work with them 100 hours per week.

No wonder customers aren't being looked after, the lazy manager should be working the night shift as well to catch up!

[Woodman]

By not spending all the time in the office with the door closed like a lot of managers do.

Yep... The best bosses/managers are the ones who will work with/alongside the people they manage for (at minimum) a quarter of their time at work.

And I don't mean dragging them off to an office for a private chat at scheduled intervals!

You are both correct, but thats not the whole story. Managers also need to encourage customer feedback as well. They need to ask questions that they may not like the answer to.

One of his team probarbly isn't going to say to his boss "A customer rang up the other day and I didn't get back to him" . Well not in my experience anyway.

[Erelyes]

So then, using your system, a manager spends a quarter of the time with each staff member per 40 hour week (for ease of calculation) ie: 10 hours each.

If there's 10 people working at the company, the manager will need to work with them 100 hours per week.

No wonder customers aren't being looked after, the lazy manager should be working the night shift as well to catch up!

I'm sorry, did I say 'each person they manage'? Pretty sure I didn't.

ED: Ok, perhaps my 'for a quarter of their time at work' was ambiguous - I meant a quarter of the manager's time, not each staff member!!!!

[Zedder]

I'm sorry, did I say 'each person they manage'? Pretty sure I didn't.

ED: Ok, perhaps my 'for a quarter of their time at work' was ambiguous - I meant a quarter of the manager's time, not each staff member!!!!

No wuckin forries. I'm actually a proponent of Management By Walking Around. However, it's also a managers job to implement systems that cover all aspects of running a company efficiently and economically.

A properly implemented and monitored customer feedback/complaints system is a way of providing customer satisfaction if staff don't "get it right in the first place" which does happen even with training and empowerment.

Ultimately, the buck stops with the manager.

[Mike.Gayner]

I don't know how exactly I would leave customer feedback seeing as they don't answer their phone or check their emails.

Best kind of feedback - shopping elsewhere.

[Zedder]

I don't know how exactly I would leave customer feedback seeing as they don't answer their phone or check their emails.

Best kind of feedback - shopping elsewhere.

That's interesting because your original post stated you rang and spoke to someone.

[Mike.Gayner]

That's interesting because your original post stated you rang and spoke to someone.

Me: "Hi, I'm ringing to follow up and email I sent. I'm looking fo...."
Them: [cuts in] "Yeah can we get someone to ring you back?"
Me: "Uh, sure"

OK they technically answered, but my point still stands.

[jellywrestler]

Yeah fuck them all. I used telepathy to order tyres from at least three different places now, and so far nothing has turned up.

I had a Psycic girlfriend once, the bitch left me three weeks before we started going out!