Cool, will look.
Stupid phone / Tapatalk, apologies in advance.
None of which sounds demanding or unreasonable
This group represents $120 at the gate and maybe another $??? at the consessions.
It wasn't that the gate wouldn't open, he was told the gate wouldn't open until 5pm then a few minutes later it did in fact open which led to a pissed off wife (which can ruin pretty much anyones day)...
This looks like a case of sub standard customer service causing his groups main complaint re the track crossing info. This caused them to have to lug 2 kids worth of stuff up and down some stairs and shortly thereafter seeing the track crossing open causing Dad to cop an earful from a pissed off her indoors.
Paying customers are the main source of funding that keeps the racing happening. Repeat customers are vital as a not rugby or cricket sport in NZ cannot rely on new customers magically showing up because they happened across a piece of (apparently) meager advertising. An incident like this can easily cost the next meeting 4 paying customers. This guy has actually done the event organizers a favor by pointing out an issue that could easily and freely be improved. As he said it is not as if he fronted up to the gate and pitched a fit because the marshal wouldn't open it right away. Maybe the same thing happened to some 1st time customers who haven't posted their concerns or complaints here and just won't be back.
From the race controllers point of view, they are under a bloody tight schedule, noise restrictions limit the time available for racing , we ran out of time on Saturday & Sundays programme was altered to compensate . That's part of the reason there are not more Postie races . The gates are generally opened when there is a bike rescue happening, it happens on an adhoc , as required basis with no set timing .
The gate controller has no idea when that will happen, the race controller has more on his plate than he can cope with , without worrying about spectators wanting to cross the track.
Would you prefer to be told it would open in 5 minutes only to find you wait 1/2 an hour, her in doors would still be going off.
Agreed some of the communication is poor , there is a bit to be learned from the meeting but overall a bloody good effort.
I'm led to believe that NZ is one of the few places that the public can actually wander around the pits, which as mentioned is over the other side of the track.
For nice comfortable viewing with children there are nice grandstands and grassy banks.
If my US company was running it the public would not get to the other side of the track.
You don't go to the Zoo and expect to wander around with the residents![]()
DeMyer's Laws - an argument that consists primarily of rambling quotes isn't worth bothering with.
Another problem the team had was to do with the coms. Radios were not working as good as they could have and the committee is well aware that they will have to update the two-way radios that the track marshals and officials use. To be honest this is not a new problem but hopefully it will be fixed in the future. As Trustme said the schedule was tight and unfortunately at Pukekohe the bloody nags still rule the roost, we weren't able to start any racing until at least 10 o'clock. Also there was another factor that wasn't taken into account with the planning of the schedule, being that the track now has an extra chicane which adds another nine or ten seconds per lap. This added significantly to the days program when you consider the amount of races that have to be squeezed in.
In about 2006 I went to the Melbourne F1 Grand Prix at Albert park.
Tickets were over $200 for one particular allotted seat all weekend, but they did include "free" earplugs, a small bottle of sunblock & a hat in a goodie bag at the gate.
The controlled pit lane walk was a further $70, but due to the fact that it started at 7am I decided not to run with that.
Later a member of our group that did, said that only one garage had the door up & it was a complete waste of time & money.
Judging by the feedback here, the classic register could learn a lot from that, as it's clearly what the people are asking for.
I also still fail to see why a chap is taking a yelling at for a situation that is beyond his control.
To be honest mate, I can see you having a better time by yourself next time.
In light of jasonu's bling, to people that have no idea how the classic register is run, it may well look like a case of piss poor customer service. However, nobody that spent hundreds of their own hours organising the event drew a wage, all personell on site on the day were volunteers, including Swarfies wife, who spent the weekend doing clerical work with a smile for around 150 competitors that had all forgotten to bring their mum's & needed spoon feeding.
All the flaggies & gate staff were doing it for the love of the sport & the fact that it "may" have made a buck just means we can do it again next year.
Its an amateur sport run by non paid people & the gate price & "customer service" reflect that.
Rather than taking sides in this and turning a great event into a shit fight, why do you not simply list all complaints/concerns/issues etc etc... that way organisers can have a committee meeting and try and rectify the concerns.
I know from my old TRRS, I loved getting feedback from anyone! Be it good or bad!
I can remember having over 40 criticisms after one meeting in the early years - I still have a list of them.....
BUT.... I didn't ignore them, I fixed them, so I could make a better event. It grew from year to year, and with less and less 'niggles'.
If clubs know about issues, then they can rectify them. Its a win/win!
Let's be positive and make changes for everyones benefit.
Right, let's start a list for the committee:
1. I wish I had gone.......
2.
3.
Is it still beastiality if ya fuck a frozen chicken??
There are currently 1 users browsing this thread. (0 members and 1 guests)
Bookmarks