BMW Helmet Recall

[rastuscat]

Entirely possible that I might be over reacting here.

It's hard to get an answer from Europe Imports, the NZ Distributor.

[jasonu]

Indeed. small shallow pond at the end of the world

You are lucky they don't simply tell you to get fucked.

[rastuscat]

If its not a safety issue and poster 1 has had no problem with their visor I would have no problem getting a replacement helmet being the same model.
Poster 1 should find out exactly what the problem is if they are nervous though.

Ay up, Poster 1 here.

I'm fairly sure that a replacement helmet would be okay.

Thing is, BMW International has said they will provide a different helmet or the equivalent in other BMW goods, but the local distributor is using this as a chance to clear his shelves of helmets he can't sell.

BMW International has stopped distributing these helmets, their release says so. They are taking it seriously, which is why I'm digging my toes in.

Why should NZ consumers get less of an option than overseas consumers?

[Big Dog]

As another poster pointed out it was a failing to meet a European and not a NZ standard which maybe why the NZ distributor feels no obligation to honour the exact return policy. You need to go by the Fair Trading Act which states you must return the helmet to the shop you bought it from and I am guessing you would need proof the recall applies to helmets sold in NZ as well as Europe which would prevent the shop telling you the recall does not apply the same way to NZ. I remember once buying defective computer software and the shop told me to deal with the supplier and when the supplier dicked me around I went back to the shop wanting my money back under the Fair Trading Act and this resulted in the shop getting the supplier to put new software in the mail to me the next day.

Unless they got it certified seperately for aus / nz it will be being sold here under the premise that we accept the ecer22.05 and higher standards. Given the cost of testing few manufacturers seek approval for aus / nz unless they don't sell in the EU.

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[HenryDorsetCase]

If its not a safety issue and poster 1 has had no problem with their visor I would have no problem getting a replacement helmet being the same model.
Poster 1 should find out exactly what the problem is if they are nervous though.

please go and read the whole of the first post then cogitate a bit, THEN burst forth.

What part about the HELMET being recalled was unclear?

another poster said it best: hand helmet over, get replacement same helmet: hand back to them and say "this helmet has been recalled" they give you another one the same, you hand it back, ad nauseam.

If they can't give you the same (which they clearly cannot) then they either say OK, the replacement model is betterer and more expensive, pay the extra, OR they suck it up and try and use it as a positive marketing exercise.

[HenryDorsetCase]

Unless they got it certified seperately for aus / nz it will be being sold here under the premise that we accept the ecer22.05 and higher standards. Given the cost of testing few manufacturers seek approval for aus / nz unless they don't sell in the EU.

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one of my helmets the only sticker in it is TUV. I am happy with that as Ze Chermans are very thorough

[eldog]

Doubt it would be really worthwhile getting it tested for AU/NZS
Hasn't AU recently changed their stance on some helmet standards or types - I cant remember.
Was it something to do with modular helmets and EU/Dot/Snell.

I remember trying to buy a System 6 at the local dealer, no go.

BMW Int, I would think they would supply you with options if the current model is now defunct.

If its a money thing you could always ask to upgrade by paying the difference......

I am thinking the local dealer would get reimburst/replacement units for any stock units bound for Africa.....
they would be only out of pocket for all the inventory mucking around etc.

Surprised by recall, but then BMW has learnt in the past to take a stand if they make a mistake, makes it look like they can stand behind their product AND DO
We do similar where I work. If we make a mistake we fix it.
If we aren't given enough info we work with the customer to sort it out.

Rastus - Go for it. Pity your not still working for the Blue team, you could have used your collective muscle.........

[flashg]

one of my helmets the only sticker in it is TUV. I am happy with that as Ze Chermans are very thorough

Also very sneaky................VW springs to mind.
Just saying

[eldog]

The thing that was unclear was the technical nature of the fault as it was not a safety issue so what exactly was it? No I said it best when I suggested poster 1 exercise their right under the Fair Trading Act with actual proof the recall applies to helmets sold in NZ.

So now you expect Rastus to go out of his way to prove there is something wrong with the helmet?
If he doesn't do that what happens as he is riding is he thinking "Whats wrong?"

Surely if someone is prepared to recall a helmet, then you accept they have a reason.

You are also implying that NZ isn't part of the rest of the world? and we have lesser standards (we do on somethings actually)

Customer relations on the phone "Yeah, its a technical fault, nah you don't have to replace it as its not a safety fault, and this is NZ don't ya know-no one cares, bye sucker"

[BMWGSER]

Thats where my point of view comes from. The release says it's the choice of the consumer. Not the choice of the distributor.

Yes the recall does apply hear because it uses the UNECE standards here.
So no longer legal to use in NZ.

[eldog]

Also very sneaky................VW springs to mind.

I would suspect its a very good time to buy a VW - reverse advertising - in a European motor industry depressed market - release something which is pretty good, say its very bad-some electronic trickery that you can fix easily with an 'upgrade', make amends-rock bottom prices, lots of volume no one else sells a car.
Surely no one else would play with the engine to suit some air or noise pollution standards?

well would they?

Have you seen the exhaust testing nameplate on the side of your bike?
They check this in some states

[eldog]

Have you ever seen a product recall notice in the newspaper? If you had you would see they always give a technical reason for the recall and also if there is a safety issue with it.
Dont you see that without proof the fault applied to helmets sold in NZ a retailer could be suspicious the customer is trying to get a new helmet for nothing if there is no manufacturing fault visable.

I can't read the paper.

If the dealer suspected a con - And the dealer was worth their value they would contact their supplier and get the real info. Even going directly back to Main HQ, rather than riding on the back of Aussie.

Yeah Aussies always treat us fairly
Another underarm deal? or underhanded?

[BMWGSER]

You are lucky they don't simply tell you to get fucked.

In NZ Whe get treated a lot worse than other country's My last BMW K1200GT. Had a fuel strip fault . Already replaced once by BMW I paid the labour cost (out of warranty)
In the States they have extended warranty out to 12 years of age parts and labour.
Proberly so they don't get sued when the bike runs out of gas and Ya get run over by a kenworth.
In NZ I would have to pay $445 to fix it.
Whe do not get advised about Recalls , I have had to advise BMW NZ about Fuel pump flange recall and advised dealers about a rear wheel flange recall and now this helmet recall as well.
As I have said before no profit for the dealer or importer doing recalls , so they just want the problem to go away. It's not going to happen this time .
My partner has a sport helmet and the importer is mucking about because whe have not got the proof of purchase.
It was only 2-3 years ago that BMW had to refund the purchase price of a BMW K1600GT
Cooling verses Experence motorcycles / BMW NZ. Made international news in the BMW world.

[Big Dog]

one of my helmets the only sticker in it is TUV. I am happy with that as Ze Chermans are very thorough

If you go to www.tuv.com it is an independent certifier.
Plug your ID number into the search field and you will be redirected to the certificate, for me that is http://www.certipedia.com/quality_ma...5908?locale=en.
This means you can be sure someone has not just printed some stickers with ece-r22.05 on them.
It should detail what the helmet should look like and the standards it meets, for me that is:
German standard: Technical Report for Motor Vehicle Accessory TechRep 94KP0402-00
EU standard: Certificates / Approvals ECE-Approval Kraftfahrt-Bundesam E1 05300328


In my mind a far better sticker than a DOT, Snell or ECE sticker.

[Big Dog]

I broke a plastic fuel line connector when I took my tank off to charge the battery and when I got replacements they were metal which means there must have been issues with them otherwise my replacements would have been
plastic too. There is a lot of truth in what the Dog and Lemon Guide says about avoiding anything European like the plauge.

That is a bit of a stretch.

It is hardly an indication of a product fault for parts to be superseded with something similar in nature but different in materials or design because the new model uses the new design and the old model will work just fine with the new part.

Go watch a parts guy at work.
You take him a part from a bike, say a mid 80s Honda. He will look up the part number based on the year make and model. Then he will see that has been superseeded and look up the replacement part number and repeat ad nauseum until he gets to a part number that is in stock or he gets to where there are no longer replacement parts for your model.

Lots can change in 30 years. Material costs, labour costs, third party supplier, the contents of fuel, basic safety standard requirements. Doesn't mean the previous design was wrong, it can just mean something has changed.